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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sabrina Coat Rack 4.9 5 23 23
Easy to assemble, great quality! The Sabrina Coat Rack is the perfect place for my guests to hang their coats! It's very strong and sturdy, and good quality. It is so easy to put together. I love it! October 16, 2011
Enough hooks for anything you need to hang. There are plenty of hooks to hang a variety of items and the rack itself has enough weight so there is no danger of it tipping over. Hats, coats, purses all hanging right by the front door. How convenient. March 17, 2013
Beautiful I love this coat rack at my back door. It is a beautiful addition to the room and no more costs thrown over the backs of my breakfast room chairs. Accommodates several items when I have guests also. February 13, 2013
Love it!!! I am so happy with my purchase. The quality is excellent and it's stylish too. I am thinking about purchasing a second one!!! December 9, 2011
Great product - quality, design and value I love my new Sabrina coat rack. It is sturdy and attractive. Looks great in my entryway. November 9, 2011
Love it. My new Sabrina coat rack looks great in my entry. It was easy to assemble, is very sturdy and I have no concerns of it tipping over as some other lighter coat racks I have seen elsewhere. September 6, 2012
Beautiful and totally usable design! Loved the ease of putting the Sabrina Coat Rack together! Friends love that it holds their coats, hats, scarves, and purses right by my front door! Great stability while holding so much--and, my dogs don't knock it over!!! April 24, 2013
Great addition to the front entry The coat rack is beautiful, sturdy and keeps the coats off of the furniture. Would highly recommend this item. April 9, 2011
This coat rack is perfect. I was looking for such a rack for several years. I have a large collection of beautiful scarves and I wanted a rack that I could display the scarves individually and I can with all the hooks on this rack! I was also looking for a rack that had nice balance. that wouldn't tip over if it was lopsided. This rack is very well-balanced and sturdy. I am perfectly please with this coat rack. March 15, 2013
This item exceeded my expectations Very high quality material expertly manufactured. Easy to put together, it is both functionally and physically beautiful. And it was shipped much faster than I expected. Highly recommend! February 27, 2013
classy and functional I love this coat rack. It is the perfect size for my entrance way and holds just enough coats for our needs. The style is contemporary and classy. Love this. February 27, 2013
Nice Quality For an item that I easily put together, the coat rack is sturdy and heavy enough to not seem top-heavy with many coats on it. The finish is nice and I was pleased with this product overall. January 30, 2013
Sabrina coat rack Beautiful design, very sturdy and easy to assemble. It's perfect! January 28, 2013
Exactly what I wanted Nice, sturdy, easy to put together. Exceeded my expectations January 18, 2013
So Ornate! We added the Sabrina Coat Rack to our entryway. It is a perfect accent to the ironwork that shows through the front door and the fixture above the rack. I did a great deal of shopping & and very pleased with the weight and quality of your rack. Once again, I have found the perfect fit at Ballard! September 9, 2012
Beautiful Coat Rack! I have received so many compliments on this coat rack. It is functional, beautiful, and the quality is excellent. Love it! April 19, 2011
worth the wait! Even though i had to wait a few weeks for it, this is such a great coat rack. We live in northern Wisconsin so it is important to have a rack sturdy enough to handle several heavy coats. This rack certainly holds up! Simple to put together, heavy(probably weighs 30 pounds) and beautiful. Patients are always commenting how beautiful it is. Well worth the money! June 4, 2012
Beautiful Coat Rack ...and practical too. I searched for the perfect coat rack several years ago and purchased this one then recently ordered a second one. It is attractive and functional (and EASY to assemble). July 2, 2012
Strong & Sturdy Coat Rack We are very pleased with this strong & sturdy coat rack. July 31, 2011
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