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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Sablon Tufted Loveseat 3.5 5 11 11
BAD BUY i AM A GREAT LOVER OF BALLARD SO ITS HARD TO WRITE A LESS THAN GLOWING REVIEW BUT... THE COUCHIS NOT WHAT I EXPECTED. IF I HADNT WAITED SO LONG FOR IT I WOULD HAVE SENT IT BACK THE DEMENSIONS AND PROPORTIONS JUST SEEM OFF TO ME TOO SMALL AND TOO LOW EVERYTHING ELSE IN THE ROOM NOW APPEARS OVERSIZED ALSO FOR BEING SO"DEEPLY TUFTED" IT ISNT COMFORTABLE AT ALL A VERY EXPENSIVE BAD BUY July 20, 2011
Problematic I waited a long time for this loveseat, and I am very disappointed. Let me just say, I've been a fan of Ballard Designs, but this product is problematic. It is a decorative item. It is not meant to be used for any length of time. Frankly, it is like a piece of Barbie doll furniture. Although pretty, it looks whimsically small and unsubstantial next to my end table and alongside my office chair. Despite the 'tufting' it is quite firm and uncomfortable. It has the feel of a bench. You cannot put many pillows on it or there is no room to sit. Even then, the pillows must be on the end or it is not deep enough to sit down. This would be fine if the tufting had some give! To be fair, the measurements are accurate. I think, however, that the angle of the photo is misleading. It looks more like a useable piece of furniture than it actually is. July 28, 2011
This was exactly as ordered, exactly what I wanted and the perfect fabric. I am glad that I checked out the swatches before ordering because web colors are not truly correct. I was looking for a certain shade to blend and the swatches were the way to go! The sofa is the right size, the right shade and I was not interested in softness...it's a bit stiff but where I have it, that's what I want. Not the right sofa for a comfy, family style room. But, what I was looking for and Ballard's delivered. Thanks! October 16, 2011
great sofa It's comfortable and the fabric we chose makes it fun, while the tufting keeps it traditional. May 19, 2011
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