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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rutland Barstool 4.5 5 52 52
This stool has great style, it is very sturdy and is comfortable. I have been looking for a long time for stool that had some back but would still fit nicely under my kitchen counter......and that's not all...I also needed it to fit with my decor which can be described best as "a little bit of beach" but in transition to contemporary...this stool does the trick. I think it would fit in well with almost any decor. It has great style, it is very sturdy and is comfortable. I wasn't sure when I bought it how it was going to work in our kitchen/great room (Ballard's free return policy on this item made trying this risk free) but it is perfect! December 21, 2011
Foot Rest Uncomfortable They look ok a bit skinny but overall quite nice, the seating is comfortable but the footrest is awful unless you are wearing shoes or slippers you cant keep your feet on the rest for very long. Returning the four I purchased because of this and not happy that to return I will be minus $135 out of pocket. No I don't recommend these stools unless you wear slippers or shoes. August 23, 2013
compact and under-stated, just what i was looking for These stools look great and fit completely under my kitchen counter, which is exactly what I was looking for. I have the red cushions on them and they look great, and pick up the color of the red knobs on the wolf range top. I agree that the footrest bars are a bit uncomfortable, but tolerable, if you wear slippers or shoes. overall, very, very satisfied with this purchase. September 26, 2012
This product created the exact look I wanted for my kitchen. I first saw these stools at the Southern Living idea house.As soon as I saw them I knew they were exactly what I wanted for my kitchen. When I received them I was so pleased.They have such a low profile but make a wonderful statement.Love them! January 7, 2013
Fits in anywhere! Have a country decor and, even though this stool is a contemporary design, it still fits in perfectly. Use it not only to sit on (comfortable), but at other times as a plant stand. Purchased a second one because was so pleased with first one. January 1, 2013
Oriental look, sturdy These stools with their elegant, Oriental look and sturdy frames are perfect on my deck. I ordered the 13inch round cushions for them. We take our drinks out there in the evening and relax above the water on our new stools. Several of my artist friends have been struck by their design. January 26, 2012
I love how solid these stools are and packaged so beautifully as well.. These will never break as opposed to having bought wooden ones. My only issue is the bottom being iron scratch the wood floors. I put on heavy duty felt but because they are moved back and forth the felt does not stay on and floors continue to get scratched.. I am sure there could be a better solution to permanent protection on the feet of these simple but elegant stools... December 30, 2011
Stylish, sturdy product Love these stools! Our kitchen stools get A LOT of use and must be sturdy. Past wooden stools have always broken after a few years - these are made of sturdy iron and are all one piece, so no loose joints or wobbly screws. Some reviewers have noted that the seats are too small, but we haven't found that to be the case. They are surprisingly comfortable. January 8, 2012
Rutland Counter Stool Great design! Fits perfectly at my counter kitchen. I highly recommend these counter stools. August 26, 2012
Great product We love these chairs, very sturdy. We have 6 children and worried about bar stools that would tip when the children climbed up on them. These stools do not waiver I feel very comfortable letting the kids climb up to the seat on their own. The included feet pads are a bit worthless. April 25, 2013
not comfy, but cute Ordered a sample, complete with cushion to see if my long search for comfortable and nice-looking counter stools could be at an end. The stools were cute, but not at all comfortable, even with cushions. Also, the wrought iron look is great, but there are no pads on the bottom of the legs which would definitely be an issue with tile in any kitchen. If all you're looking for is a cute showpiece, it's fine, but it's definitely not for an active kitchen! January 26, 2012
Excellent Find This stool is incredible!!! It looks like a sculpture. I have an open floor plan with kitchen, dining and living room all together and they complement all three areas although I'm using them as kitchen counter seating. They look great and could be used with both comtemporary and traditional decor are good quality and very comfortable. January 3, 2012
Love these stools and get so many compliments from visitors. Arrived in perfect condition, and required no assembly. I bought three of these and love how they fit right underneath my island countertop. Great product for the price. December 30, 2011
Not comfortable The style and Bring Home Ballard price on these stools are GREAT, but we ended up returning ours. We found them quite uncomfortable. The seats are rather small and the crossbars hurt when you rest your feet on them. I'm disappointed - I've looked for stools for a long time and thought these were "the one!" October 25, 2011
This stool is very sturdy This stool is very sturdy. It feels secure. I added pads on the feet for easier moving. November 12, 2011
One was not enough. Purcahsed one and liked it so much went for another. Paired the two of them with an architect's stool I had purchased years ago. They not only look good they are comfortable. October 12, 2011
Very sturdy I'm very pleased with the stool and impressed with the construction and sturdiness. January 22, 2013
I love the simple design of these stools These stools look great in my kitchen. The simple design and iron construction are great. My only complaint is I wish the counter height version was an inch or two taller, they seem a bit low at my counter height island. I guess I'll have to purchase some cushions to go on them. Overall very pleased with my purchase. May 15, 2012
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Product:ST250-Rutland Barstool
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