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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rutland Barstool 4.5 5 52 52
Perfect!!! Love this stool!!! We wanted a minimalist look for our counter. Fit the bill perfectly. They are very sturdy and we like the finish on them. The little back support really works. Only thing they need are better pads for the feet. The ones they come with only last a couple of days and then become unstuck. They do need something if they are to be used on tile or wood flooring but easy to remedy with new ones from the hardware store. April 27, 2012
Sturdy, nicely designed counter stool I bought three of these for my kitchen island. They're a true black color, and the design is simple and modern. They're sturdy and don't tip easily-- I have a 2 year old who climbs on and off them all day and even at 30lbs, doesn't tip them. Like any piece of furniture that rests on hard wood/tile floor, you'll need to add gripper pads to the bottom of the feet to keep the stools from sliding, and to protect your floors, but those are inexpensive and easy to find. April 6, 2012
Happy with these bar stools Just the height we needed. The backs provide a bit of support, but they're short enough that we can tuck the chairs under the counter. Chairs are a good weight -- heavy enough that they're substantial, light enough that they're easy to move. We really like how they look too. If you use them a lot, I'd recommend investing in cushions -- can get uncomfortable after awhile otherwise. November 13, 2011
This product is a good fit for all decorating styles I love these counter stools. They are sturdy, very comfortable and easy to move since they aren't at all heavy. They more than meet my expections. July 29, 2011
GREAT STOOLS I love these stools. They are perfect in my kitchen, matched with my drawer pulls. Very comfortable. Only problem is that I need to figure out how I will keep them from scratching my wood floor. I highly recommend them...it's taken me 3 years to find the right look. September 2, 2012
Great addition to kitchen The barstool is unobtrusive and looks so different and eclectic in a fairly conservatice kitchen. Adds a nice touch! September 2, 2012
Very sleek and modern Product very well made, but light and easy to move. Very please with product. July 26, 2012
Love it... We absolutely love it. Needed a small, unobtrusive stool for the end of the kitchen counter for those who cannot stand during the course of casual pre-dinner noshing, and this was perfect. May have to replace the "pads" for the bottoms of the legs, but that shouldn't create any problems. April 5, 2013
This bar stool is as promised. This barstool is sleek and strong, just as promised in the description. I highly recommend it. March 17, 2013
Disappointed in the Quality I have recently ordered five major items from Ballard and been thrilled with all of them but these bar stools. The back was welded a little cockeyed, the legs didn't sit flush, and overall it was a very anemic-looking effort. Not the quality I have come to expect from Ballard. Everything else I have gotten from them has been absolutely top notch, though, so I will not hold these against them. I will be going to the trouble to ship four of these back, though. September 2, 2011
looks great, very uncomfortable. I purchased these bars stools because I absolutely love the look. Unfortunately they are the most uncomfortable stools to sit on. I then purchased pads for them, still very uncomfortable. All in all not a good product. October 14, 2011
Really great design--unlike any other I am trying to bridge the illusive gap between traditional and modern in my kitchen and these stools are perfect at my island. I haven't seen anything like them anywhere else. Their design is so simple that they don't look too anything--they're perfect. Also, they are very well made--heavy and sturdy with a surface that can take life's hard knocks without chipping. August 22, 2011
Rutland Bar Stool Excellent quality - delivered very quickly - comfortable to sit on - perfect bar stool! December 15, 2012
Looks great This is a great looking stool. It has an artisan feel to it, but it is not American made, of course. The quality is good, albeit a simple construction method and materials. For what it is, it seems overpriced. Nonetheless, we have received compliments from visitors on the look and uniqueness of these stools. Comfort is good. Others have noted that the support cross-braces are uncomfortable on the feet - which is true if you are in bare or stocking feet, without shoes. Otherwise, the stool is comfortable to sit on for reasonable periods of time, at least. April 12, 2012
Exactly what I was looking for Exactly what I was looking for. Just the right size and very sturdy. Surprisingly comfortable. May 13, 2012
Sturdier than I expected. This stool is great, and sturdier than I expected. I chose the black iron because we had previously purchased (not from Ballard) some wooden counter stools. Out of four stools, two of them cracked along the backs the first time someone sat in them. These black iron stools are very well made and fit both contemporary and classic design tastes. The backs are a little lower than I was expecting, but I have really grown to like that feature because it doesn't obstruct the view through to the kitchen in my open floor plan home. :) January 9, 2012
great for a small space. Our living/dining area is small and these stools are so minimal they take up very little real or visual space. The room actually looks bigger with them tucked under the countertop bar. January 18, 2012
This is my second one I was so please with the first Rutland Stool I purchased a second to fill out the seating at my counter. I is attractive, as well as comfortable. I November 5, 2011
Simple,sturdy,classic, yet modern Arrived quickly, padded safely, exactly what I hoped for...simple, sturdy, classic, yet modern. November 5, 2011
Perfect! My traditional cream kitchen needed a touch of black and a touch of industrial and these stools are perfect! Well made, too. September 10, 2011
I love them! The lines are simple so they are totally unobtrusive. They go perfectly with my marble top wrought iron chef's table. September 9, 2011
Love it! It is just what we wanted and looks great in our kitchen. We couldn't be more pleased. September 7, 2011
Rutland Stools We love the Rutland stools. I bought four of them and they look great under my kitchen island. They are just short enough to push under the counter, so they don't obstruct the passageway. They are minimalistic, yet they have a rustic feel to them, as well. They are also comfortable enough to use without a round cushion, if you don't like that kind of thing. But more importantly, they are indestructible--my kids can't break them! LOL. February 1, 2013
Very interesting stool... I was so excited to get these stools. I looked a very long time for the "perfect set". The stools are very sturdy and they don't need to be put together. HOWEVER, they are rather "skinny" and I guess I thought they would be taller. I did know the height beforehand and measured, but since they have a back, it looks a little strange to me. The back seems very low to me; it throws the look of the stool off for me (maybe I'm a little OCD). BUT, when it's a focal point, I think you should love it. You have a stool with long skinny legs and a short back. The stools are growing on me, but I would say they aren't for everyone (especially if you have OCD:)). July 1, 2013
Everything I expected These stools are beautiful. Minimalist but bold looking, slightly rustic, strong, sturdy, but not too heavy. I received all three of them just four working days after ordering. Packaging is phenomenal, and absorbed the shipping abuse clearly inflicted upon them (damage to the styrofoam inserts, but no scratches or bumps on the stools). The finish is evenly black, slightly rough. The backs slip easily under my 36" countertops. As stated in other reviews: (1) to prevent scratching my wood floors, the feet require thicker flannel pads easily purchased at the grocery or hardware store; and (2) the rung where I plant my bare feet is flat and perpendicular to the floor, so is not round or comfortable -- I'll be looking for something to wrap that bar with. September 27, 2013
Elegant piece Beautiful, classy, elegant design; fits perfectly in my efficiency kitchen. October 15, 2013
Sturdy and perfect for outdoor I love these stools. We built a bar in our backyard and needed stools where several people could pull up to the bar and have a drink. These are so nice as they are sturdy and perfect for outdoor use. They are easy to get into and simple in design which makes them so smart looking! I love the sleek modern look! July 28, 2011
Love these stools! We have 3 of these counter stools and love them! They are surprisingly comfortable and are very durable and easy to wash -- which is key with young children. March 16, 2011
great barstool I ordered three of these stools for my kitchen island. The style can go with various decor and they are a great height for your average island. One of mine had small scratches on the seat - appears it may have been returned and repackaged. It wasn't major enough to go through the trouble of returning, but definitely something I noticed. If you're using these on tile or hardwood (as I am) flooring, you will want to add additional padding on the feet to avoid scratches - the pads provided are not very substantial. Overall, I am satisfied with this purchase. September 12, 2013
Nice and simple Bought 3 of these. They fits a in a small apt perfectly. They don't take up a lot of space visually, and are very comfortable to sit on. The low back offers enough back support. December 31, 2012
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