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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Rutland Barstool 4.6 5 26 26
Great lines These stools fit perfectly beneath my kitchen island counterop, allowing ample passage by the island. Their clean, simple lines and black color complement the marble countertop. With the addition of felt pads, the stools slide easily on the wood floors. These stools are an excellent value. October 12, 2012
Happy with these bar stools Just the height we needed. The backs provide a bit of support, but they're short enough that we can tuck the chairs under the counter. Chairs are a good weight -- heavy enough that they're substantial, light enough that they're easy to move. We really like how they look too. If you use them a lot, I'd recommend investing in cushions -- can get uncomfortable after awhile otherwise. November 13, 2011
Strong and Beautiful I love the architectural, industrial look of these stools. They arrived assembled (a plus), and ready to use after I put felt pads on the feet. They are perfect for a quick meal or snack at the breakfast bar. I wanted stools that weren't "the same old thing" but also didn't break the bank - the Rutland Stool fits the bill! March 21, 2011
Perfect!!! Love this stool!!! We wanted a minimalist look for our counter. Fit the bill perfectly. They are very sturdy and we like the finish on them. The little back support really works. Only thing they need are better pads for the feet. The ones they come with only last a couple of days and then become unstuck. They do need something if they are to be used on tile or wood flooring but easy to remedy with new ones from the hardware store. April 27, 2012
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Product:ST324-Rutland Barstool