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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 547 547
This product was exactly as depicted in catalog. The Rubber Boot Tray is exactly what was shown in the catalog and is perfect for what I required. No disappointment. Excellent. June 18, 2014
Rubber Boot Tray This is my 2nd boot tray purchase and I'm using it in a very unconventional way. Because of its durability -- its going in my attic to catch a roof leak until the problem is fixed! My first one has been everywhere from the front and back doors to the basement, laundry room and garage. What a great product! June 17, 2014
heavy duty boot tray I was surprised by the weight of this thing when I got the package. It's really heavy. I was expecting something light like the plastic tray I had before, but this one is really 100% rubber so really solid and won't bend or get damaged. A really useful piece in my entry way. June 16, 2014
Rubber Boot tray It is sturdy, easy to clean, and will be an awesome addition to our entry during the rainy, snowy days. We will get a second one for the garage entry. June 16, 2014
A good purchase I loved this mat. It was sturdy and easy to hose off when it got dirty. June 16, 2014
nice sturdy boot tray This is a sturdy boot tray that can stand up to a lot of wear and tear. It does not look cheap or tacky as some boot trays do. It is actually attractive. I would highly recommend. June 16, 2014
Perfect design This is exactly what I was looking for. Fits on the side of the garage entry door into house. So now you remove your shoes and don't track the dirt in!! Easy cleaning also. June 13, 2014
Durable product When winter comes here in New England you have to expect anything from rain to snow to sleet with rain! This tray can hold up under any type of weather. When I come in after shoveling my driveway after a 4' snow storm, the tray protects my wood floors from damage. It holds my snow shoveling boots together with my husbands boots as well as my kids. Easy to clean and looks great. Thanks Ballard for another great product! June 12, 2014
Nice product - decent price when on sale Really like the look of the product so we got 3. Good materials, no issues. You will want to air it out outside for a few days at least to get rid of the very strong initial rubber smell. June 7, 2014
Well made We love this boot tray. We keep it in the garage and fits my husband's size 14 shoes. May 25, 2014
Husband Proof No longer do I have to pick up mud from shoes and boots as they now have a new home to dry off when not in use. Great place for footwear after gardening and so inexpensive. May 21, 2014
Very Nice Took a while to get it, but it was worth waiting for. Very nice quality and very happy with it. May 21, 2014
Great accessory to place wet and dirty shoes. The tray organizes shoes and boots helping to keep the mud and mess in one place entering the house. It is easy to clean. There was an uncomfortable odor in the beginning but as it is out in the air the odor disappeared. Nice to have the design in the tray match the door mats. May 21, 2014
Organizer The rubber shoe tray is very convenient at the door for my families shoes!!! It helps keep the shoes organized. Love it!!! May 21, 2014
Good looking boot tray The boot tray is a nice heavy piece and looks great in my hallway. Better than the flat lightweight kind that are sold elsewhere. May 21, 2014
such a great help The tray is actually bigger which makes better, than I thought it would be. I use it for my dogs water bowls and it keeps the water off of the floor. Such a great help. May 20, 2014
Great Value It was a great product for the price I paid. Very pleased with the quality and like the fact that it will be very easy to clean! March 14, 2014
Practical and pretty Practical and pretty. Heavy duty but with pretty design and holds up to four pairs of boots/garden shoes, or whatever else you may wish to store in a pinch. It's in my utility/laundry room off the carport so that I can come in out of the rain or mud and stash my boots/shoes. No bother with rusting and, as stated, cleans up in a flash with a water hose. Love it - worth every penny, practical and pretty! March 14, 2014
Needed this Tray works perfectly for my needs. And not only is it practical, but also attractive. March 14, 2014
Saved my wood Floors! With this winter being what it was (insert appropriate expletive here), I am so glad that I had the good sense to purchase this rubber boot tray! It sits beautifully next to my front door where we can step out of our snow boots without any water tracking in. When this season is finally over (sigh...), I will just hose it, dry it, and it's ready for next winter! Thanks, Ballard Designs, for offering this great product, and my wood floor thanks you, too! March 13, 2014
The rubber boot tray is great! The boot tray is wonderful for this very snowy winter in which we haven't seen the bare ground since early December. The tray holds four pairs of boots and keeps the floor clean and dry. It is just what we always needed. We love it. March 13, 2014
What I expected Product is just what I expected...Ballard Design quality. March 13, 2014
This product is great for the winter I loved this product and it helped with keeping the wet snow off the floor. I definately would recommend it. March 13, 2014
Perfect product for holding wet or dirty footwear! This is perfect for holding wet and dry footwear of all kinds. It holds about 4-5 pairs depending on size. Sturdy no rubber smell on mine! I am completely pleased and recommend it to others, especially those that live in inclement climates. Keeps "shoe area" looking clean and neat. March 12, 2014
Love how this saves a mess on my floor. It's a great item to use in or out of a closet to save making a mess with wet shoes. It has quite a strong aroma of rubber in the room that you use it for about a week, then you don't notice it anymore. Glad I purchased it. March 12, 2014
rubber boot tray I absolutely love the rubber boot tray. No more wet floors, boots or shoes in one place. By the front door, where they should be. Thank you, :0) March 12, 2014
Great boot trays They are just as they appear in the photos and with such great service arrived just as the first flakes of our most recent blizzard were falling. They have been in constant use saving my floors and are easy to clean. March 12, 2014
Sturdy and stylish! Love this boot tray! The rubber is thick and sturdy, yet it is very stylish and looks darling in my mud room. I use it for my dog's bowls and my and my husband's boots. It's the perfect size. I highly recommend it. March 12, 2014
Product nice looking, but softer than I envisioned The product arrived- I had ordered two boot trays…one came in good shape, the other had one of the edges 'bent' which was difficult to 're- shape' as the rubber/plastic is bendy…..In the photos the tray looks more tough and firm than it really is… Thank you March 12, 2014
The attractive and versatile boot tray You put this tray on the floor and you can put wet or dry shoes, boots, gloves, hats, umbrellas, or even babies with wet bottoms on it and it doesn't allow the moisture to soak through to your hardwood floor. It doesn't need power or batteries and I don't think it compromises my privacy and security in any way. What a wonderful boot tray. March 12, 2014
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Product:AM817-Rubber Boot Tray
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