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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray is rated 4.8 out of 5 by 618.
Rated 5 out of 5 by from Sturdy and stylish! Love this boot tray! The rubber is thick and sturdy, yet it is very stylish and looks darling in my mud room. I use it for my dog's bowls and my and my husband's boots. It's the perfect size. I highly recommend it.
Date published: 2014-03-12
Rated 5 out of 5 by from This product is exactly as shown. This boot tray is perfect. My husband built a locker with a seat for coats and gloves etc. this fits under the seat for the wet boots and shoes.Perfect! Heavy duty and easy to clean.Love it!
Date published: 2013-01-02
Rated 5 out of 5 by from Good Buy! Very well constructed and extremely functional. I bought 2!!
Date published: 2012-05-02
Rated 5 out of 5 by from Love it Love this boot tray. Holds several pair of shoes and keeps all dirt in the tray.
Date published: 2011-05-23
Rated 5 out of 5 by from Love it! Love, love, love it! It looks great and does what it needs to do. We live in Minnesota where every home should have one!
Date published: 2012-03-31
Rated 5 out of 5 by from HIGHLY recommend The boot tray is not only very stylish but VERY effective for it's purpose. Living in WI it traps all the wet snow and dirt that once ended up as a puddle on my wood floor. When i want to clean it I just spray it off. I have been looking at this for months and when it went on sale I jumped. Price was fantasic along with great/fast shipping. LOVE IT!
Date published: 2012-02-02
Rated 5 out of 5 by from Great accessory to place wet and dirty shoes. The tray organizes shoes and boots helping to keep the mud and mess in one place entering the house. It is easy to clean. There was an uncomfortable odor in the beginning but as it is out in the air the odor disappeared. Nice to have the design in the tray match the door mats.
Date published: 2014-05-21
Rated 5 out of 5 by from A great value I ordered two rubber trays, one for the front door and one for the back. Our property is very sandy and this tray catches the majority of what comes in on our shoes. They are attractive and narrow enough that nobody trips over them. I had purchased the copper one many years ago and was completely sold on the boot tray then, but love the rubber ones even more. The price was fantastic, as well.
Date published: 2014-06-19
Rated 5 out of 5 by from love it. Just wish I had waited for it to go on sale it is my 3rd one. On the latest one I have my plants that I brought in from outdoors for winter on the rubber mat. No water on my hardwood floors if I water too much!!!!!
Date published: 2017-01-06
Rated 5 out of 5 by from awesome for pet dishes this tray is great for my cat's dishes and water. easy clean up. keeps floors food free.
Date published: 2012-07-31
Rated 5 out of 5 by from Needed this Tray works perfectly for my needs. And not only is it practical, but also attractive.
Date published: 2014-03-14
Rated 5 out of 5 by from Great product functional and good looking Love the boot tray, we use it everyday. Very cute too
Date published: 2011-06-21
Rated 5 out of 5 by from Great Boot Tray Great boot tray - looks good too. I can use this for more than boots/shoes.
Date published: 2011-07-10
Rated 5 out of 5 by from Saved my wood Floors! With this winter being what it was (insert appropriate expletive here), I am so glad that I had the good sense to purchase this rubber boot tray! It sits beautifully next to my front door where we can step out of our snow boots without any water tracking in. When this season is finally over (sigh...), I will just hose it, dry it, and it's ready for next winter! Thanks, Ballard Designs, for offering this great product, and my wood floor thanks you, too!
Date published: 2014-03-14
Rated 5 out of 5 by from saves my floors from mud!! exactly what it claims to be. easy to clean, perfect size for work boots, etc. great price! saves my carpet!
Date published: 2011-11-21
Rated 5 out of 5 by from pretty, practical, tough Nice to look at (as boot trays go), great for collecting messy footwear and so far has stood up to regular abuse from my 4 & 6 year olds. I now have 3 of these boot trays.
Date published: 2011-06-14
Rated 5 out of 5 by from Study and Attractive Thick, solid well-made boot tray that also looks nice in the entryway
Date published: 2013-10-20
Rated 5 out of 5 by from Excellent Product Love this shoe tray. It is sturdy, flexible, and easy to clean up with vacuum and wet cloth. The big plus is now the family knows where to put their shoes! Purchased two 3' ones and so far they are great for capturing the great outdoors.
Date published: 2016-01-26
Rated 5 out of 5 by from Great product The boot tray is stylish and functional! and easy to clean.
Date published: 2011-12-29
Rated 5 out of 5 by from Great looking AND very functional. Would recommend highly to anyone. Also, size is great--enough room for several pairs of shoes/boots, not too big. Excellent product. Size is perfect, room for several pairs of footwear, but not so large as to be an impediment. Would recommend to anyone.
Date published: 2011-10-10
Rated 5 out of 5 by from Beautiful Design We've had a long hard winter here in NW New Jersey - waiting to be able to use it outdoors during the summer months near pool and deck area. It looks like it will withstand the elements - if it proves otherwise will report back. Thank you
Date published: 2011-05-22
Rated 5 out of 5 by from Love the rubber boot tray! I had been looking at the Ballard boot trays in general, trying to decide between the metal and the rubber one. I decided to just go for the leopard print boot tray, and ordered 2 of them; one for my front door, and one for the door from the garage. They are working out SO well, I wish I had ordered them a long time ago! Another great purchase from Ballard Designs.
Date published: 2012-01-31
Rated 5 out of 5 by from seagrass lamp shades I would highly recommend the seagrass lamp shades. I purchased 4 and love them. They add another layer of design to my living/dining area.
Date published: 2012-08-13
Rated 5 out of 5 by from Perfect for the mud or laundry room Something as simple as this boot tray can really make the mud or laundry room special. It's just big enough to hold our daily shoes and small enough to fit between the dryer and the wall. Love it!!
Date published: 2014-07-13
Rated 5 out of 5 by from Good looking tray Love the cheetah design, heavy duty rubber will stand up to snow and mud.
Date published: 2012-04-05
Rated 5 out of 5 by from Perfectly casual and organized I previously had a metal boot tray that was always sliding around or getting stepped on by kids... It was loud on our tile floor and over time rubbed the wall and became bent. This rubber boot tray is the perfect solution. It can be kicked and never move, quiet and wide enough to fit all four of our family members' shoes. Perfect width and length. It's not as fancy as some of the others offered, but I was looking for practical and it's perfect for us.
Date published: 2014-09-23
Rated 5 out of 5 by from This rubber boot tray is the answer to my winter problems. I purchased my rubber boot tray from Ballard because metal trays I have tried have rusted through after one season. We are a large family living in the Snow Belt of Central New York and we need a large boot tray that is indestructible. Your product fit the bill. I especially like being able to wash rock salt and debris out of the tray (something I couldn't do with a metal one) and I can fit at least three pair of boots in it. I hope to own this tray for a very long time.
Date published: 2012-11-09
Rated 5 out of 5 by from A Must! This boot tray has been a wonderful addition to our kitchen. We do not have an entryway apart from the main kitchen, so it helps keep the series of shoes and boots we wear (for dog-walks, rain or lawn work) organized and the floor clean. Great purchase!
Date published: 2014-06-19
Rated 5 out of 5 by from This serves our purpose well. We wanted a tray to place on the porch of a beach house to collect sandy flipflops and sandals; this fills that purpose, and is heavy enough that sea breezes do not blow it across the yard.
Date published: 2013-09-01
Rated 5 out of 5 by from Attractive as well as practical I'm currently using the tray to corral my winter boots, which heretofore were scattered over the closet floor. But, to forestall water marks on my hardwood floors, I will place it at the front door for guest footwear when the weather dictates. Lovely design, good quality.
Date published: 2012-03-31
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