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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Rubber Boot Tray 4.8 5 564 564
Love it! This boot tray looks and works well. I inserted the rubber tray into the well worn 5 yr old copper boot tray also from Ballard and it works well. I also placed one in the garage for cleats and boots. Great product and price. April 16, 2011
Like the quality and size The tray holds about 4 pair of adult shoes or 3 pairs of boots. I not only like the thickness of the rubber but its flexibility. At first I didn't like the strong "tire smell" when I opened the box, but it has since dissipated. I would recommend this product! April 16, 2011
Serves the purpose Smelled really bad when I opened box, so I put it outside to air out. April 16, 2011
This product keeps my house clean! Love using the French Axis Rubber Boot Tray! It aids in keeping wet shoes off my flooring. It has been indespensible this past winter. I am looking forward to when the monsoons hit during the summer! April 16, 2011
Sturdy boot tray This product is great for what I needed it for, especially since I got it on sale. It is sturdy and easy to clean. Holds about 4 pairs of boots. The reason I did not give it five stars is because it does have a strong rubber odor that I did not expect, but it does seem to be wearing off. Otherwise, very useful in protecting the floor and maintaining order. April 16, 2011
Great product, stylish and functional in one! Great price especially since I even caught the sale Ballard was offering it at. It was backordered but it finally arrived and is big enough for at least 4 pairs of women's size 9 shoes. Very stylish and keeps my hardwood nice & dry! April 16, 2011
Love it! Great product. Well made. Reasonably priced. Perfect for wet snow boots in winter and dirty garden boots the rest of the year. Keep it by the door to collect boots before dirty residue collects on floors. April 16, 2011
Heavy duty and good looking We track in a lot of mud here in the country, and it's great to have an attractive, sturdy tray at the door to park the dirty boots. Hoses off easily, low maintenance. Just wish I had ordered two instead of one at the sale price! April 16, 2011
Functional and Pretty I love these! They are very sturdy rubber, the bottom design traps the dirt, and they look great! Plus, they are a generous size that holds several pairs of shoes. April 16, 2011
Attractive and Useful We got this boot tray as a gift for Christmas and put it to use immediately. It contains the mess from snow, rain, and mud nicely; keeping my floors clean. I like the size too. We store a family's worth of shoes easily; including my husband's size 13 feet (and his boots fit in the tray without having to turn them). I also get many complements on it. I love an item that is both useful and attractive! April 13, 2011
Good looking boot tray! I love the French Axis Rubber boot tray that I recently purchased. It looks great in the entry way and is very sturdy. The ones I used in the past were a little too industrial looking, but this one lends a little flair. I couldn't be more pleased. March 21, 2011
Fantastic Item I purchased this boot tray for my home and then purchased a second one for my daughter's family. The boot tray is attractive and functional. This is the perfect solution to 'water on the floor' from wet boots. I haven't seen another like it anywhere. March 21, 2011
Durable and elegant! These are the most durable and elegant boot trays I have ever owned and they even fit my husbands size 14 boots! Great buy! March 18, 2011
the best boot trays! I love my new French Axis Rubber Boot Trays! These trays have changed our mud room into a dirt free zone. We live in New England where sand, grit and salt are always on our boots. It is wonderful to have a tray to catch everything before it ends up being tracked through the house! They are very well made and beautiful to own. Thank you Ballard Designs for the great quality that you offer! March 17, 2011
Very sturdy and stylish! I love this product and would recommend one to anyone who wants to have a stylish spot to put your shoes! March 17, 2011
It does the job... It certainly took care of the snow, salt, etc of the winter season...Now for the should do wonders for the rain boots and the garden shoes... March 17, 2011
Love this product. This product looks great and is easy to clean. The price is GREAT too. March 17, 2011
Mudrooms deserve good stuff too! Let's face it, an active lifestyle, especially one that allows kids to be kids and parents to be kids right along with them, requires utilitarian items such as these that are best suited out in the open rather than tucked away out of sight. It may as well be attractive and look as though you really shopped for it. Sure, you can pick one up at a local discount, hardware, or home improvement store, and it will serve its purpose, but it won't be as large, its drainage grooves won't be as tall, it won't be as attractive, and it won't be as durable. In our house, this boot tray easily accommodates four well-sized pairs of adult shoes/boots and as many as seven pairs of youth shoes; its drainage grooves are cut tall enough to keep the boots out of the drippage and dirt; it looks neat and substantial; and it holds up to daily, all-day use like none other I've had. Its straight-lined, rectangular shape allows it to line up neatly against a wall or side-by-side with another, making the mud room actually look tidy! Its weight and heavy-duty rubber keep it in place. Its flexible sides are the perfect height and stay standing yet allow for the occasional plopping of boots by a youngster or an in-a-hurry adult. It cleans up well also...looks good as new each time. Again, as long as you need an items such as this, you may as well invest a little extra money into it to get a lot of extra life and style out of it. March 17, 2011
Great for foyer Great for the front foyer to put wet and dirty shoes or umbrellas, etc. It prevents people from tracking water and mud into the rest of the house. March 16, 2011
Looks great, works well The tray looks great & works well too, holding three pairs of men's shoes/boots. March 16, 2011
Perfect for Winter! I love my rubber boot tray! It kept all the melting snow and salt off of my slate entry in the foyer. Less cleaning for me! :) Perfect spot for my husbands dirty boots as well! March 16, 2011
LOVE IT! This item is very functional and attractive. Great purchase. March 16, 2011
Great product For the price you really can't go wrong with this boot tray. It is attractive and fits nicely in any environment. Contains wet boots keeping your floors dry. I am happy with my purchase. March 16, 2011
Great Boot Tray! I need a boot tray in winter to hold wet or snowy boots. This tray is nice looking, far better than the less expensive ones you see in various stores. It's a somewhat flexible rubber, so would probably be less likely to snap and break compared to a harder rubber or plastic. I like it so much, when they went on sale I bought a second one! March 16, 2011
great piece This boot mat is sturdy and attractive. Nice design March 16, 2011
Great product This is a great product. I love that it's rubber & low maintence. It fits great under my bench. It just needs to be larger, since it only holds 2 - 3 pairs of boots neatly. I should have ordered the larger size. March 16, 2011
Functional and Attractive I was very happy with this product especially during the winter as is contained all our shoes and boots and kept the snow and salt off the floors. It is functional and attractive. Those who saw it immediately said I need one of those where did you get it? March 16, 2011
Great product; arrived within a few days I just love products that make my life easier and are good looking; this for sure is one of them. There has been so much snow and salt on our streets this past winter and now we are moving into the rainy season-this boot tray has saved my floors. Plus all the salt and mud just rinse right off the tray. A bonus is that everyone knows exactly where to put there shoes as they enter my home without me having to say something. In the past I have used many different type of floor mats to help with shoes and boots; by far this is the best. My mistake is that I did not purchase several to give as a gift after a friend remarks on how much they admire my FRENCH AXIS BOOT TRAY. March 16, 2011
so good looking and so functional The boot tray is so pretty I hate to see my husband's salty, muddy boots on it. It's also been super easy to care for when it's dirty. We hose it off and let it air dry. March 16, 2011
Everything that was promised The Axis boot tray is everything the catalog promised, durable and easy to clean as well as great protection for my woods floors from visitors wet boots and shoes. I keep mine by my front door so that people can just slip their shoes off right into the boot tray. Best purchase I made all year! March 16, 2011
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Product:AM817-Highgate Rubber Boot Tray

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