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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 537 537
This product is great French axis rubber boot tray is durable excellent very use full I like it !!!! May 22, 2011
Works great! Keeps the dirt off the floor! Delivery time was excellent. Works great in my wash room. June 11, 2011
keeps the road salt off my floors convenient, sturdy boot tray tucks neatly under my hallway bench. Love it for keeping sand, mud, and road salt off my floors. March 16, 2011
Durable and elegant! These are the most durable and elegant boot trays I have ever owned and they even fit my husbands size 14 boots! Great buy! March 18, 2011
A very attractive place to put my boots. I purchased two of these trays for inside and out. The rubber is very nice and the size allows me to fit four pair of boots. March 16, 2011
This is a perfect size for several pairs of boots/shoes! This boot tray looks very stylish at my front door. It's easy to clean and has held up perfectly to a busy family's traffic! March 16, 2011
This product holds a lot of shoes. I waited a while before I received the item and it was well worth the wait. May 18, 2011
attractive boot try The rubber is heavy duty but looks elegant. Holds many dirty cleats! May 24, 2011
This product is made well Decorative but functional. We have in our foyer closet and it keeps dirt/debris contained. April 27, 2011
Great size The boot tray is large enough to hold 3 large sized boot pairs, or 4 pairs of shoes. Works perfectly by our back door! March 16, 2011
Smart Style Looks great with decor, plus it is easy to clean and durable. May 21, 2011
Great door boot tray I like the design and especially the length of this boot tray. May 18, 2011
Nice, heavy, and attractive. I got it on sale, but even if it's not it's a great value. May 18, 2011
Very sturdy and stylish! I love this product and would recommend one to anyone who wants to have a stylish spot to put your shoes! March 17, 2011
Very thick flexible rubber, elegant design! Very thick soft rubber tray with an elegant design! May 21, 2011
PERFECT I love this boot tray. Looks great in the entryway and very easy to clean. April 19, 2011
Serves the purpose Smelled really bad when I opened box, so I put it outside to air out. April 16, 2011
Practical, handy and very useful. I liked it so much, I ordered another one. Love it. April 18, 2011
Love this product. This product looks great and is easy to clean. The price is GREAT too. March 17, 2011
Handy, lightweight, practical, attractive! Handy, lightweight, practical, attractive! And the price was right. March 16, 2011
LOVE IT! This item is very functional and attractive. Great purchase. March 16, 2011
Perfect for winter Very durable, and looks good too! Perfect for your entryway. March 16, 2011
great piece This boot mat is sturdy and attractive. Nice design March 16, 2011
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Product:AM817-Rubber Boot Tray