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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 598 reviewers.
Rated 5 out of 5 by This product has great features I was skeptical about this purchase because I wasn't sure how wide and sturdy it would be. I was pleasantly surprised. We can fit 2 adult pairs of boots and 5 child-sized pairs of boots. The rubber is sturdy and it looks beautiful. The smell was a bit strong at first but wore off in a short period of time. I have told friends about it. May 22, 2011
Rated 4 out of 5 by Worth the Wait This took a while to ship, but when it was arrived I was glad I had waited. It's nice looking and quite sturdy. Since it was a little too long for the entryway in my house, I used it to line a hall closet so shoes can be stashed away even if they are a little wet. May 22, 2011
Rated 5 out of 5 by Excellent Quality Very sturdy thick tray to hold your outside shoes!! Love it and have had many compliments on it! May 21, 2011
Rated 5 out of 5 by Smart Style Looks great with decor, plus it is easy to clean and durable. May 21, 2011
Rated 5 out of 5 by Looks great (hard to believe it is rubber) and very functional- great for boots in the mud room and even for the dog's bowls! I love this boot tray- looks great (cannot tell it is rubber unless you touch it!) and very functional. I use it under a table in my entry way for boots, and also have one for my dog's food and water bowls in the kitchen! May 21, 2011
Rated 5 out of 5 by This product is a must. I have been looking for a decent boot tray. The ones I've seen at the store were small and boring. This boot tray is much larger and more sturdy. Plus the design just adds to the features. I bought two, since the price was right. May 21, 2011
Rated 5 out of 5 by A must have especially during the winter months. I am delighted with this boot tray. It is sturdy and is attractive for the entrance hallway. Although it arrived after the snow has gone, it will be of much value in the winter months to come. May 21, 2011
Rated 5 out of 5 by Great value I'm very pleased with this classy-looking boot tray that keeps our outdoor shoes neatly organized on the front porch. The shipment was delayed but Ballard's customer service kept us apprised of the revised delivery date. May 21, 2011
Rated 5 out of 5 by This product best feature was the rim to keep dirt off floor. I would recommend this product for a mud room. It holds my boots and garden shoes with no dirt getting onto the floor. I just simply pick it up and shake it outside or hose it down. May 21, 2011
Rated 5 out of 5 by practical and pretty! I needed some place to put the wet sneakers, crocs, and sits inside my entry way so the shoes and boots are easily accesible to go back out the door, while keeping the mess contained. It cleans off with a rinse from the hose. May 21, 2011
Rated 5 out of 5 by Very thick flexible rubber, elegant design! Very thick soft rubber tray with an elegant design! May 21, 2011
Rated 4 out of 5 by This product is great quality. This product design and quality are great. Material is EPDM which is similar to Natural rubber. So, it is longer life and soft feeling. We put it at the front door inside though, it is nice to put at there because of design of tray. I love this product. May 21, 2011
Rated 5 out of 5 by Excellent Product Purchased this for my backdoor where i have no entry way. Sturdy, big enough, hard to say attractive since it's a big black rubber thing, but it kinda is. Just the right thing to drop the wet boots onto. it smelled rubbery for only a couple days and then the smell went away. Thought we wouldn't leave out until winter, but with this rainy spring, it's been a floor saver. May 21, 2011
Rated 5 out of 5 by Great Quality I have an old church pew in my mud room and two of these fit perfectly underneath the seating area. Having these keeps much dirt off my floors. May 21, 2011
Rated 5 out of 5 by Classy Boot Tray! This is a step or two up from the ones you can buy in the store. I have two little boys in my house along w/ my husband and they tend to be hard on things. I doubt if they can damage these boot trays! There is a strong rubber smell when you first open them but it goes away. I bought 2 of these and think that anyone would love them esp the pretty design on the inside. May 20, 2011
Rated 4 out of 5 by Great Housewarming Gift I bought this for a friend who recently bought a new home. It made a great housewarming gift. It was packaged nicely for wrapping. It did have a slight odor, but that was expected. It is charming and a classy addition to the front porch. May 20, 2011
Rated 5 out of 5 by Love it, works great. I love my boot tray. It fits perfectly in my entry hall and has helped so much with the dirt problem. I do not have to sweep a couple times a day now. The kids now take their shoes off right away and put them in the tray. May 20, 2011
Rated 5 out of 5 by Great Purchase I purchased 2 of these - for both my front and rear doorways. Love them! They are easy to clean and attractive. May 18, 2011
Rated 5 out of 5 by Perfect Winter Accessory! This boot tray is perfect for those wet and muddy shoes/boots. It is a nice size and very easy to clean! May 18, 2011
Rated 5 out of 5 by It was worth the wait. This boot tray was on backorder for months, so I didn't receive it until late April when my boots were put away for the season. That being said, I'm now using it in my mud room to put gardening supplies on when I bring them in wet and dirty from outside. The quality of the tray is excellent with a high rim around the outside to contain water, salt, mud... The rubber (not plastic) that it's made from had a strong smell right out of the box, but it dissipated in a week or so. I anticipate this lasting for a long time. May 18, 2011
Rated 4 out of 5 by great boot tray I love that this boot tray is made of rubber so there won't be any rusting on my wood floors in my entryway! May 18, 2011
Rated 5 out of 5 by Great door boot tray I like the design and especially the length of this boot tray. May 18, 2011
Rated 4 out of 5 by Nice, heavy, and attractive. I got it on sale, but even if it's not it's a great value. May 18, 2011
Rated 5 out of 5 by This product holds a lot of shoes. I waited a while before I received the item and it was well worth the wait. May 18, 2011
Rated 4 out of 5 by This product is made well Decorative but functional. We have in our foyer closet and it keeps dirt/debris contained. April 27, 2011
Rated 5 out of 5 This product really served its purpose. I just loved this product and it fits nicely into my decor as it is an attractive solution to storing messy, wet winter boots. Every item I have ordered from Ballard Designs has been attractive, functional and of the highest quality. I enjoy my shopping relationship with Ballard and thank you for all the emails which keep me abreast of special offers. April 19, 2011
Rated 5 out of 5 by Perfect spot for your shoes! I needed something to contain all my childrens' shoes that kicked off when they come in the door (and invariably spread dirt, snow, etc all over the floor) but didn't want it to be too obtrusive or look bad. I bought two of these, one for the front and one for the back door. They work perfectly. My 2 and 4 year old know just wear to put their shoes now and just last night my 4 year old scolded my husband for not putting his shoes on the mat where they are supposed to go! It also is a silent reminder to guests to take their shoes off when they come in without you actually having to say anything. The sizing is perfect as the one at my back door sits in a hallway and is narrow enough that it is not obtrusive but still holds alot of shoes! I am thrilled with these! April 19, 2011
Rated 5 out of 5 by PERFECT I love this boot tray. Looks great in the entryway and very easy to clean. April 19, 2011
Rated 5 out of 5 by Rubber boot tray is great. The rubber boot tray is great. I put one in my husbands office to hold his dirty shoes and the other in the garage. I even ordered 2 more for gifts, because I liked them so well. April 19, 2011
Rated 5 out of 5 by Just what I wanted I was going to put this tray inside my entry way but because it is rubber - a very substantial rubber - it smells like a tire so it is outside for the time being until the new smell wears off. I like it. It is much sturdier than I thought it would be. We live in a wooded setting so my husband is always tracking in dirt mud etc and this gives him a perfect place to park his shoes/boots before entering the house and it keeps the porch looking tidy as well. Great product - I highly recommend it. April 18, 2011
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Product:AM817-Rubber Boot Tray

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