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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 617 reviewers.
Rated 5 out of 5 by love it. Just wish I had waited for it to go on sale it is my 3rd one. On the latest one I have my plants that I brought in from outdoors for winter on the rubber mat. No water on my hardwood floors if I water too much!!!!! January 6, 2017
Rated 5 out of 5 by Excellent Design This boot tray is just the right size and very well made. December 6, 2016
Rated 5 out of 5 by Love my new Boot Tray! At the end of last winter, it was obvious that our metal boot tray needed replacing. The metal was pitted and rusting from the salt and water that had drained from our boots and shoes. I immediately ordered Ballard's Rubber Boot Tray. It's attractive, and made from thick, sturdy 100% rubber. It's generous size will accommodate a good number of boots and/or shoes. Best of all, it will be very easy to clean, and will never rust! I am extremely pleased with my purchase! November 10, 2016
Rated 5 out of 5 by Love these boot trays... and not just for my shoes. I have both sizes, the smaller in a closet for running shoes and boots, and the oversized in my kitchen to hold my dogs' bowls and keep drool on my floors at a minimum. Perfect for both uses! These trays are sturdy, yet pliable, easy to keep clean, and good looking. October 2, 2016
Rated 5 out of 5 by Quality Product The Rubber Boot Tray is substantial in weight; will last a long time. The aesthetics - beautiful. I am happy that I will have a nice place to park my shoes during inclement weather or yard work! July 8, 2016
Rated 5 out of 5 by This tray does the job! Great size! Holds about 4 pair of adult shoes/boots. Fits perfectly at my front door and in hall closet. All the dirt stay in the tray and not on the floors. Made of rubber so the clean up is easy....just hose it off! Love this product. Just ordered my second and thinking of ordering a third for the back porch. June 10, 2016
Rated 5 out of 5 by The large size is terrific I bought this large tray for myself and both of my daughters- in -law commented on how great it was, so I bought them each one too! We are all very happy with the large size and durability of the tray. April 26, 2016
Rated 5 out of 5 by Holds 4 pairs of shoes/rugged yet elegant I love the design inside the tray! The rubber material is flexible, not rigid, but strong and is easy to clean. April 2, 2016
Rated 5 out of 5 by Keeps shoes tidy and mess to a minimum at the door. Attractive, great size, easy to clean. Dirty and wet shoes have a convenient spot by the door and the mess is contained. Very pleased with the boot tray. March 19, 2016
Rated 5 out of 5 by very well made great for a place to put any type of outdoor boots March 2, 2016
Rated 5 out of 5 by Awesome product! I bought the rubber boot tray to keep on the back porch that was recently turned into a sunroom. Love how pretty the decorative design looks and the fact that it is washable. It should last for many years as the quality of Ballard products cannot be beat. Luv this product and highly recommend it! February 27, 2016
Rated 4 out of 5 by It is what it is Very sturdy, looks more decorative than any others I've seen. I also bought Ballard's Cambridge Shoe Bench, and the legs of the shoe bench fit within the 34" boot tray. So, the tray is halfway under the bench. Hope that makes sense. February 13, 2016
Rated 5 out of 5 by Serves the Purpose with Style Nice, good-looking boot tray, and easy to clean. I bought it to protect our hardwood entryway from wet and snowy boots and shoes. It holds 4 pairs of shoes, or 3 pairs of bulky boots. Rugged and durable, too. February 12, 2016
Rated 5 out of 5 by Love Love Love This tray is a great size and we keep our boots and sneakers on there. We have two in our house... one at the back door and one in the laundry room. February 4, 2016
Rated 5 out of 5 by Excellent Product Love this shoe tray. It is sturdy, flexible, and easy to clean up with vacuum and wet cloth. The big plus is now the family knows where to put their shoes! Purchased two 3' ones and so far they are great for capturing the great outdoors. January 25, 2016
Rated 5 out of 5 by Great product. i thought this was a great idea when I saw it. I purchased two ,one for me and my sister in law . We both love this item.Functional and easy to clean. It keeps some order by the door , instead of having everything thrown around .Great quality and price. January 17, 2016
Rated 5 out of 5 by Practical and useful Nice design and useful item for ours and guest shoes. Like the material. December 26, 2015
Rated 5 out of 5 by easy fix for winter boots! Great product. I aired it outside for a day or so, and now there is no rubbery smell. This has solved our winter shoe problem in a clean and organized way! December 16, 2015
Rated 4 out of 5 by Good quality, good price Great boot tray at an even greater price. Looks great in my mud room too! December 16, 2015
Rated 5 out of 5 by Cute and well made Love this boot tray. Looks elegant, but made of heavy duty rubber. Keeps all grass and debrise in the tray. Has slight smell at first, but quickly dissipates. Great quality and got it at a great price on sale. Love it! December 10, 2015
Rated 5 out of 5 by Good Quality Thick, quality rubber tray with room for 3 pairs of shoes/boots. August 23, 2015
Rated 5 out of 5 by Met our needs We have a rental unit in Ocala, FL and it's horse country besides golf country down here. This is a great product for renters to leave their sports footwear in the tray and leave our carpets clean! July 23, 2015
Rated 4 out of 5 by Does the job Not only good for boots... but fabulous for dog water bowls! Minimizes water being splashed onto the floor. Would be even better if item was offered in a third somewhat smaller version for use in small areas. July 10, 2015
Rated 5 out of 5 by Great quality for the price I needed something to store our boots in near the front door so they wouldn't be in the way. This boot tray was very reasonably priced and it fit perfectly in the spot near my front door. I needed something to protect my hardwood floor from wet boots. When it gets dirty, I just wipe it out or hose it down. Currently, my husband put it under our dehumidifier to catch any drips. July 8, 2015
Rated 5 out of 5 by great shoe holder in our mud room. bought for our mudroom. It's long and skinny and fits perfectly. June 19, 2015
Rated 5 out of 5 by Looks great I like the look and larger size works well. It is made of hard rubber so don't run into it bear foot. June 11, 2015
Rated 5 out of 5 by Classy looking - AND so functional. I got this when it was on sale - such a good price I figured that if it was cheap looking, I'd just stick it in the garage where no one but family would see it. I was so pleased when I received it. It's heavy duty - classy looking - and so functional. It was so pretty I put it on the front porch near the front door (although it's pretty in the foyer too - I wanted to keep the messy boots outside completely). All winter long, that's where all the snowy, slushy, wet boots went. The lip is deep enough that all the mess stays inside the tray. And it was a great reminder to have by the door - helped kids and guests to remember to take off their wet boots before coming inside. Now that it's summer and we do a lot of gardening, I've moved it to the back porch for mucky garden shoes and boots, and for shoes that just got hosed off and need to air dry. It's great and well worth the money! May 26, 2015
Rated 5 out of 5 by Excellent quality and easy to clean Aesthetically pleasing to the eye and extremely functional. Exactly as pictured and described online. Easy to clean. Very happy with my purchase and plan to purchase two more for other entrances of my house. April 20, 2015
Rated 5 out of 5 by Great product! We now have several of these. We first bought two, one for front door and back door of old house, and have since bought two more for the guest house. We could not be more pleased with this product and they are perfect for leaving our muddy boots! April 14, 2015
Rated 5 out of 5 by Well designed, practical for cleaning, and looks good, too! A good example of design and utility in one item. Highly recommend. April 6, 2015
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Product:AM817-Rubber Boot Tray

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