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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 539 539
Good Product The boot tray is made of a thick rubebr and is quite sturdy. I believe the price is right. I have seen cheaper ones in local stores, but they were very flimsy, and I was pleased when my Ballard one arrived. March 16, 2011
Awesome! I have order another one to place somewhere in my house. Now if I can get my husband to put his shoes on it. It keeps all the shoes organized June 11, 2011
Very practical Use this for shoes/boots on return from horseback riding - saves a lot on my entry way and carpets. Easy to clean with a rinse of the hose outside my door. May 25, 2011
Extremely happy with this boot tray! Excellent design; holds four pairs of shoes even my son's size 12! Tucks neatly just inside kitchen doorway and saves the hardwood floors! June 10, 2011
Rubber boot tray is great. The rubber boot tray is great. I put one in my husbands office to hold his dirty shoes and the other in the garage. I even ordered 2 more for gifts, because I liked them so well. April 19, 2011
Great place for the snow boots to land This is a nice place for the snow boots to land. It contains the drips and sand,dirt. It easily holds 4 pairs of snow boots. It can easily be hosed out. Also, it really looks great by the backdoor. March 16, 2011
Love my boot tray! The boot tray was a great purchase. Not sure why I did not buy one of these things sooner. It holds several pairs of shoes and keeps my foyer so much cleaner. The tray washes out very easily too. March 16, 2011
Awesome! This boot tray was perfect for my mudroom. It is large, sturdy, and pretty. I am planning on ordering another for my entryway!! June 14, 2011
Stylish and durable I love that it made of natural latex, stylish looking and durable. Its easy to clean and feels like it can take a lot of abuse from dirty shoes. May 23, 2011
good choice Really nice looking boot tray: good quality of material and design. Will hold a lot of boots. Good enough for the front hall. June 11, 2011
Great Quality I have an old church pew in my mud room and two of these fit perfectly underneath the seating area. Having these keeps much dirt off my floors. May 21, 2011
Great product For the price you really can't go wrong with this boot tray. It is attractive and fits nicely in any environment. Contains wet boots keeping your floors dry. I am happy with my purchase. March 16, 2011
Great size tray and very sturdy I use this tray every day for all of our shoes. It holds about 4 pairs of shoes and traps all water and debris. I would certainly recommend this tray, especially during the soggy months. March 16, 2011
Functional and Pretty I love these! They are very sturdy rubber, the bottom design traps the dirt, and they look great! Plus, they are a generous size that holds several pairs of shoes. April 16, 2011
This product is saving my floors! Love the product. Easy to clean, it is saving my floors from the grit, saving me time cleaning the floor and I loved the sale price. May 23, 2011
Perfect for Winter! I love my rubber boot tray! It kept all the melting snow and salt off of my slate entry in the foyer. Less cleaning for me! :) Perfect spot for my husbands dirty boots as well! March 16, 2011
Great Boot Tray Great boot tray - looks good too. I can use this for more than boots/shoes. July 10, 2011
so good looking and so functional The boot tray is so pretty I hate to see my husband's salty, muddy boots on it. It's also been super easy to care for when it's dirty. We hose it off and let it air dry. March 16, 2011
Very stylish boot tray This boot tray is the classiest looking boot tray I have ever seen. The rubber is truly indestructible and will last for years! I am very pleased with this purchase. March 16, 2011
Great Purchase I purchased 2 of these - for both my front and rear doorways. Love them! They are easy to clean and attractive. May 18, 2011
rubber boot holder fits under bench ar home very nicely, looks nice, very durable and easy to clean. June 17, 2011
great boot tray I love that this boot tray is made of rubber so there won't be any rusting on my wood floors in my entryway! May 18, 2011
French Axis Rubber boot tray It was as nice as it was pictured. Looks great in the foyer! I'm going to get another for the back door. May 22, 2011
It does the job... It certainly took care of the snow, salt, etc of the winter season...Now for the should do wonders for the rain boots and the garden shoes... March 17, 2011
Perfect Winter Accessory! This boot tray is perfect for those wet and muddy shoes/boots. It is a nice size and very easy to clean! May 18, 2011
Great for foyer Great for the front foyer to put wet and dirty shoes or umbrellas, etc. It prevents people from tracking water and mud into the rest of the house. March 16, 2011
Durable and attractive The boot tray looks nice and is wider than most others so holds more. High lip is nice, too. May 27, 2011
Excellent Quality Very sturdy thick tray to hold your outside shoes!! Love it and have had many compliments on it! May 21, 2011
Classy As classy as a boot tray can get. Looks quality in our front entryway. June 11, 2011
Great product functional and good looking Love the boot tray, we use it everyday. Very cute too June 21, 2011
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Product:AM817-Rubber Boot Tray