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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 590 590
Understated, Elegant, and Functional My husband always leaves his work boots by the front door when he comes home, which is nice of him not to track filth into the house, but quite unsightly for a guest to see first thing when they come over. So, when I saw this tray I knew it would be a perfect solution. It is the perfect size, quite pretty, and keeps all the dirt in. It can also be hosed off if it gets too messy. One thing I didn't expect was how flexible it is, but that does not seem to matter at all. Now his work boots and my pink rain boots can sit neatly side-by-side in organized bliss. October 22, 2012
great shoe holder in our mud room. bought for our mudroom. It's long and skinny and fits perfectly. June 19, 2015
Looks great I like the look and larger size works well. It is made of hard rubber so don't run into it bear foot. June 11, 2015
Classy looking - AND so functional. I got this when it was on sale - such a good price I figured that if it was cheap looking, I'd just stick it in the garage where no one but family would see it. I was so pleased when I received it. It's heavy duty - classy looking - and so functional. It was so pretty I put it on the front porch near the front door (although it's pretty in the foyer too - I wanted to keep the messy boots outside completely). All winter long, that's where all the snowy, slushy, wet boots went. The lip is deep enough that all the mess stays inside the tray. And it was a great reminder to have by the door - helped kids and guests to remember to take off their wet boots before coming inside. Now that it's summer and we do a lot of gardening, I've moved it to the back porch for mucky garden shoes and boots, and for shoes that just got hosed off and need to air dry. It's great and well worth the money! May 26, 2015
  • 2015-07-01T07:46:11.724-05:00
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Product:AM817-Rubber Boot Tray
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