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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 598 reviewers.
Rated 5 out of 5 by The rubber boot tray is one of the best things I've purchased for my home this year! The rubber boot tray was a great purchase. Besides being reasonably priced, it doesn't scuff the hardwood floor, and it's a good way to keep shoes tidy and out of the way at the door. It rinses off and dries quickly, too. I highly recommend this boot tray for organizing and keeping footwear in one place. October 28, 2013
Rated 5 out of 5 by Study and Attractive Thick, solid well-made boot tray that also looks nice in the entryway October 20, 2013
Rated 5 out of 5 by Beautiful and durable This boot tray is beautiful and very durable. I was surprised by the thickness of the rubber and heaviness of the product. It is easy to clean and saves messes on the floor from wet and dirty shoes and boots. Great investment! October 17, 2013
Rated 4 out of 5 by Great quality Better than anything I saw at other stores, you should get it October 11, 2013
Rated 5 out of 5 by Rubber Boot Tray How did I ever live without this!! Sturdy, keeps dirt and whatever else may be carried in on shoes in one spot, easy to clean, every household should have one or maybe even two. October 7, 2013
Rated 5 out of 5 by This product looks expensive. You can not tell that this boot tray is rubber. It looks very decorative at the hall entrance of my house. September 29, 2013
Rated 5 out of 5 by Better than expected I love this boot tray! It is a very heavy weight tray; both durable and decorative. I have been looking for a tray that would hold my husband's work boots and look nice too. This is by far the best tray I've found. I plan on buying another to put near the front door for guests snowy shoes in the winter. Worth the price! September 26, 2013
Rated 5 out of 5 by Excellent product We love this boot tray! We needed something to put by our door so the kids would have a place for their shoes and boots but it had to fit in a very confined area. This is the perfect size and the kids can step on it without damaging it. The only problem with it that I noticed at first was the strong rubber smell. We had to air out the room for awhile but it dissipated quickly. Very satisfied. September 21, 2013
Rated 5 out of 5 by Necessary and good looking I'd been looking for something like this but didn't like the utilitarian ones I'd seen around. This piece fits perfectly on a step by my entrance and is already a natural place for everyone to place their footwear. It took a week or so for the strong rubber smell to dissipate so order it way before your big party or the holidays ... September 20, 2013
Rated 5 out of 5 by This is the best boot tray The tray is good looking and made of nice heavy rubber September 11, 2013
Rated 5 out of 5 by Very nice I Purchased this for my front porch that get rained on often and its wonderful, heavy rubber and looks elegant too September 9, 2013
Rated 5 out of 5 by This serves our purpose well. We wanted a tray to place on the porch of a beach house to collect sandy flipflops and sandals; this fills that purpose, and is heavy enough that sea breezes do not blow it across the yard. September 1, 2013
Rated 5 out of 5 by I want to buy another one! Sturdy construction, holds about 4-6 pairs of adult sized shoes, attractive design. I'd like to buy another one or two! August 19, 2013
Rated 5 out of 5 by Five stars for form AND function! This attractive boot tray was so perfect for our mudroom, we ordered another! It rinses clean and traps all messes, keeping them from being tracked through the house. There is a slight rubber odor upon arrival, but it dissipates after a day or two in the open air. August 8, 2013
Rated 5 out of 5 by Deep enough for MUDDY Boots The tray will hold my shoes, my kids shoes, and a few pairs of my husband's large muddy workboots...Now if I can just get him to put the boots in the tray instead of taking them off beside the tray! August 2, 2013
Rated 5 out of 5 by Perfect This is the perfect year round shoe and boot tray. Contains sand and grass in summer, snow and ice in winter and holds several pair at same time. Also looks tidy July 12, 2013
Rated 1 out of 5 by would not recommend It came broken (torn corners) and smelling of petrol. Highly disappointed with my first order from Ballard. Won't order anything again. July 11, 2013
Rated 5 out of 5 by Attractive and functional The boot tray is attractive and is nice and heavy so it doesn't slide around. The sides are high enough to contain dirt and water and to use to slide sandals off your feet. July 7, 2013
Rated 5 out of 5 by This is a great product for entry halls. This is the third boot tray I purchased. I have several on my porch and purchased this one for the beach house for sandy sandals. I love this product and would recommend it. July 1, 2013
Rated 5 out of 5 by perfect addition A boot tray that is an attractive addition to the foyer, underneath my 100 year old church pew! May 30, 2013
Rated 5 out of 5 by Oversized, impressive quality. We recently had hardwood installed throughout the house. We wanted shoe trays for the grandchildren to deposit their shoes before entering the house. Bought several for all entrances. Pleased with appearance and durable quality. May 28, 2013
Rated 5 out of 5 by A very useful product It has been of great use to my husbands dirty work boots. Wished I would have bought it sooner. Love that it can be washed off by a water hose and look like it did the day I received it. May 24, 2013
Rated 5 out of 5 by Very Happy With Purchase Heavy duty quality. Like the design. Looks perfect in the entry way. Easy to clean. After seeing it in person was extremly pleased with the quality of the rubber not some cheaply made plastic tray that i've seen around. May 22, 2013
Rated 5 out of 5 by Receive the boot tray quickly it is as nice as the picture The boot try is very nice, just like the picture. Shipping time was very fast. May 22, 2013
Rated 5 out of 5 by Love The Rubber Material I love the rubber material and it is very stylish! May 16, 2013
Rated 5 out of 5 by A Mud Room Plus! A great item for all those muddy boots or wet shoes. Not only useful, but quite handsome in our new mud room. May 15, 2013
Rated 5 out of 5 by exactly what I needed This boot tray is well made, fits several pairs of shoes/boots nicely and for a great price... May 15, 2013
Rated 5 out of 5 by I Love My Boot Tray! Who knew I would be so happy with a rubber boot tray! The qualitity is wonderful as it is the perfect weight so it does not slide around the floor. The height and length allows for multiple pairs of boots / shoes and the depth insures that debris does not fall out onto floor. The design adds just the right amount of flare to display in your home if you are not blessed with a mud room. Thank you for providing such a wonderful product. May 12, 2013
Rated 5 out of 5 by Rubber Boot Tray I love the boot tray. It's a perfect weight that I can open the door and easily give it a quick shake! May 9, 2013
Rated 5 out of 5 by Good product This boot tray is attractive as well as functional. It stopped the mud tracking in, and is easy to clean. May 4, 2013
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Product:AM817-Rubber Boot Tray

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