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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 617 reviewers.
Rated 5 out of 5 by Product Useful This product is exactly what we needed in our entryway. It is attractive and does the job of keeping debris from dirty shoes off our floor. It fits neatly in the corner of our entry. January 16, 2014
Rated 5 out of 5 by Great sturdy quality This boot tray looks good and is very sturdy. It does smell like rubber though, so probably going to move it to the porch. I like it and it is very easy to just hose off. January 16, 2014
Rated 5 out of 5 by Great, durable product I am very pleased with this boot tray. I love how deep it is; seems to really handle a good amount of water and mess. It is also a great size-we can easily keep four sets of shoes in it at a time. I was also interested in this product because it looks nice while still being functional. January 16, 2014
Rated 5 out of 5 by Perfect! I recently bought two of these for my house. They have been perfect for storing wet and snowy boots. They look nice and are easy to clean too. I have already had multiple people ask where I bought them. January 13, 2014
Rated 5 out of 5 by Works Perfect Purchased several that were plastic and when they were stepped on cracked!!! This is a soft rubber looks nice on the rug in our formal area and yet performs PERFECTLY. This will las forever. Well worth the purchase. January 12, 2014
Rated 5 out of 5 by Happy Feet This tray has been perfect for keeping the wintery mess from taking over my house! I only wish it were slightly bigger because we are a family of 6. It is very sturdy and not unattractive. Even my husband has taken to putting his boots in it and he thought it was a silly idea. January 9, 2014
Rated 5 out of 5 by Great Investment Love, love this boot tray. I just installed almost white carpet throughout my home & this tray at the front door has been a life saver. Being made of rubber it catches all the dirt & wet from shoes & boots. And so easy to clean, just dump & wipe it out. The size is perfect & holds several pair of shoes at a time. I would highly recommend this item to everyone. A great investment for protecting your flooring & keeping the dirt at bay. Thank you for such a great product. January 9, 2014
Rated 5 out of 5 by Great Boot Tray sturdy, longer than the average (i.e. fits more shoes) and deep with great drying/drainage for boots. Worth the extra money on these January 8, 2014
Rated 5 out of 5 by Atrative and useful The rubber boot tray is both attractive and very useful. It has room for three or four pairs of shoes or boots. Since we do not wear street shoes in the house, the tray gets a lot of use. December 16, 2013
Rated 5 out of 5 by Meets expectations. The rubber boot tray is perfect for my needs. I use it in my entry way and no one has guessed that it's rubber. Love it! December 7, 2013
Rated 5 out of 5 by Great catch all for wet shoes Nice sturdy tray that holds all of the dirty shoes and contains any water if the boots have snow stuck to them. Love it! November 29, 2013
Rated 5 out of 5 by functional and pretty sturdy yet attractive, the perfect size for two in the mudroom. November 28, 2013
Rated 5 out of 5 by Durable and functional After reading reviews on numerous boot trays that seemed to have problems with rust, leakage, odors etc., I chose this one. I was not disappointed. It is sturdy, had no noticeable odor and isn't ugly. The description is accurate and it should be very functional for a long time. Best of all, my husband actually uses it. November 24, 2013
Rated 5 out of 5 by good use for We ordered this for our dog bowls, works perfectly and contains most of the water from dripping chins. November 24, 2013
Rated 5 out of 5 by Great price, nice size and durable This item is a good size for several pairs of adult shoes, stylish and a great price and easy to clean. Love it overall! November 21, 2013
Rated 5 out of 5 by Useful & durable product I had purchased the copper boot tray years ago, and though it was beautiful, it was not as practical. Over time it became dented and unattractive. This time I purchased the rubber one, and it is fabulous! It holds up to the daily wear and tear of my family and cleans up in a jiffy. You could literally take it outdoors and hose it down! November 21, 2013
Rated 5 out of 5 by Great way to organize shoes and boots I keep this boot tray at the back door. It works great. Although it had a slight odor when I unpacked it, the odor disappeared within a day or two. Holds about 4 pairs of adult shoes. October 31, 2013
Rated 5 out of 5 by great looking the boot tray is well worth the money. It has substance; it is not a lightweight product. I am sure it will last me a long while. October 31, 2013
Rated 5 out of 5 by This tray is attractive and serviceable. This tray holds a number of pairs of shoes, is attractive, and helps make the rear entryway look organized and clean. The rim on the tray prevents any spillage from wet shoes or boots. October 28, 2013
Rated 5 out of 5 by The rubber boot tray is one of the best things I've purchased for my home this year! The rubber boot tray was a great purchase. Besides being reasonably priced, it doesn't scuff the hardwood floor, and it's a good way to keep shoes tidy and out of the way at the door. It rinses off and dries quickly, too. I highly recommend this boot tray for organizing and keeping footwear in one place. October 28, 2013
Rated 5 out of 5 by Study and Attractive Thick, solid well-made boot tray that also looks nice in the entryway October 20, 2013
Rated 5 out of 5 by Beautiful and durable This boot tray is beautiful and very durable. I was surprised by the thickness of the rubber and heaviness of the product. It is easy to clean and saves messes on the floor from wet and dirty shoes and boots. Great investment! October 17, 2013
Rated 4 out of 5 by Great quality Better than anything I saw at other stores, you should get it October 11, 2013
Rated 5 out of 5 by Rubber Boot Tray How did I ever live without this!! Sturdy, keeps dirt and whatever else may be carried in on shoes in one spot, easy to clean, every household should have one or maybe even two. October 7, 2013
Rated 5 out of 5 by This product looks expensive. You can not tell that this boot tray is rubber. It looks very decorative at the hall entrance of my house. September 29, 2013
Rated 5 out of 5 by Better than expected I love this boot tray! It is a very heavy weight tray; both durable and decorative. I have been looking for a tray that would hold my husband's work boots and look nice too. This is by far the best tray I've found. I plan on buying another to put near the front door for guests snowy shoes in the winter. Worth the price! September 26, 2013
Rated 5 out of 5 by Excellent product We love this boot tray! We needed something to put by our door so the kids would have a place for their shoes and boots but it had to fit in a very confined area. This is the perfect size and the kids can step on it without damaging it. The only problem with it that I noticed at first was the strong rubber smell. We had to air out the room for awhile but it dissipated quickly. Very satisfied. September 21, 2013
Rated 5 out of 5 by Necessary and good looking I'd been looking for something like this but didn't like the utilitarian ones I'd seen around. This piece fits perfectly on a step by my entrance and is already a natural place for everyone to place their footwear. It took a week or so for the strong rubber smell to dissipate so order it way before your big party or the holidays ... September 20, 2013
Rated 5 out of 5 by This is the best boot tray The tray is good looking and made of nice heavy rubber September 11, 2013
Rated 5 out of 5 by Very nice I Purchased this for my front porch that get rained on often and its wonderful, heavy rubber and looks elegant too September 9, 2013
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Product:AM817-Rubber Boot Tray

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