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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Rubber Boot Tray 4.8 5 556 556
Perfect! For our cabin in the woods. Rain or shine or snow; it will be well used. A beautiful design. June 21, 2014
looks nice but not sturdy The boot tray looks very nice, and is large, but it's not very sturdy. The corner has ripped already - I think someone stepped on the corner and it ripped. June 20, 2014
practical AND pretty I have not yet had to use it for wintery boots but expect it to work well. Its deep enough to hold all of the mess we make, flexible enough to handle so I can take it outside to hose off. But above all it looks beautiful next to the door in my foyer. Quality is excellent (as I always get from Ballard). I think this will last years and years. Will be ordering another for the back doors. Thanks Ballard!! June 19, 2014
Great product!!! Great product. Attractive, durable and diverse use. We used the boot tray as a plant tray for our large square planters. Each tray accommodated two planters. Our only problem was the length of time it took between ordering and delivery. However, Ballard kept us advised of the status of the delivery and the product was worth the wait. June 19, 2014
A great value I ordered two rubber trays, one for the front door and one for the back. Our property is very sandy and this tray catches the majority of what comes in on our shoes. They are attractive and narrow enough that nobody trips over them. I had purchased the copper one many years ago and was completely sold on the boot tray then, but love the rubber ones even more. The price was fantastic, as well. June 19, 2014
Good size, nice design Took a while to get this product, but it was worth the wait! Nice scroll design embedded in the tray, fits nicely in the space we designated for it. Can't wait to use this classy-looking tray for our snow-covered boots next winter. Won't have to use towels on the floor anymore! June 19, 2014
Very nice rubber boot tray for indoor or outdoor! Not as fancy as the copper/metal version but because it's rubber it's super durable and good for outdoors if you need it (I do). Easy to clean too - just rinse off with a hose. Perfect for what I needed it for and I got it as a BHB item so great price too! June 19, 2014
Really nice looking and practical boot tray Overall, a really wonderful purchase. My main issue is that the boot tray plastic stunk for weeks after being removed from the shipping box. Beware of the smelliness in an enclosed space. June 19, 2014
A Must! This boot tray has been a wonderful addition to our kitchen. We do not have an entryway apart from the main kitchen, so it helps keep the series of shoes and boots we wear (for dog-walks, rain or lawn work) organized and the floor clean. Great purchase! June 19, 2014
This product was exactly as depicted in catalog. The Rubber Boot Tray is exactly what was shown in the catalog and is perfect for what I required. No disappointment. Excellent. June 18, 2014
Rubber Boot Tray This is my 2nd boot tray purchase and I'm using it in a very unconventional way. Because of its durability -- its going in my attic to catch a roof leak until the problem is fixed! My first one has been everywhere from the front and back doors to the basement, laundry room and garage. What a great product! June 17, 2014
heavy duty boot tray I was surprised by the weight of this thing when I got the package. It's really heavy. I was expecting something light like the plastic tray I had before, but this one is really 100% rubber so really solid and won't bend or get damaged. A really useful piece in my entry way. June 16, 2014
Rubber Boot tray It is sturdy, easy to clean, and will be an awesome addition to our entry during the rainy, snowy days. We will get a second one for the garage entry. June 16, 2014
A good purchase I loved this mat. It was sturdy and easy to hose off when it got dirty. June 16, 2014
nice sturdy boot tray This is a sturdy boot tray that can stand up to a lot of wear and tear. It does not look cheap or tacky as some boot trays do. It is actually attractive. I would highly recommend. June 16, 2014
Perfect design This is exactly what I was looking for. Fits on the side of the garage entry door into house. So now you remove your shoes and don't track the dirt in!! Easy cleaning also. June 13, 2014
Durable product When winter comes here in New England you have to expect anything from rain to snow to sleet with rain! This tray can hold up under any type of weather. When I come in after shoveling my driveway after a 4' snow storm, the tray protects my wood floors from damage. It holds my snow shoveling boots together with my husbands boots as well as my kids. Easy to clean and looks great. Thanks Ballard for another great product! June 12, 2014
Nice product - decent price when on sale Really like the look of the product so we got 3. Good materials, no issues. You will want to air it out outside for a few days at least to get rid of the very strong initial rubber smell. June 7, 2014
Well made We love this boot tray. We keep it in the garage and fits my husband's size 14 shoes. May 25, 2014
Husband Proof No longer do I have to pick up mud from shoes and boots as they now have a new home to dry off when not in use. Great place for footwear after gardening and so inexpensive. May 21, 2014
Very Nice Took a while to get it, but it was worth waiting for. Very nice quality and very happy with it. May 21, 2014
Great accessory to place wet and dirty shoes. The tray organizes shoes and boots helping to keep the mud and mess in one place entering the house. It is easy to clean. There was an uncomfortable odor in the beginning but as it is out in the air the odor disappeared. Nice to have the design in the tray match the door mats. May 21, 2014
Organizer The rubber shoe tray is very convenient at the door for my families shoes!!! It helps keep the shoes organized. Love it!!! May 21, 2014
Good looking boot tray The boot tray is a nice heavy piece and looks great in my hallway. Better than the flat lightweight kind that are sold elsewhere. May 21, 2014
such a great help The tray is actually bigger which makes better, than I thought it would be. I use it for my dogs water bowls and it keeps the water off of the floor. Such a great help. May 20, 2014
Great Value It was a great product for the price I paid. Very pleased with the quality and like the fact that it will be very easy to clean! March 14, 2014
Practical and pretty Practical and pretty. Heavy duty but with pretty design and holds up to four pairs of boots/garden shoes, or whatever else you may wish to store in a pinch. It's in my utility/laundry room off the carport so that I can come in out of the rain or mud and stash my boots/shoes. No bother with rusting and, as stated, cleans up in a flash with a water hose. Love it - worth every penny, practical and pretty! March 14, 2014
Needed this Tray works perfectly for my needs. And not only is it practical, but also attractive. March 14, 2014
Saved my wood Floors! With this winter being what it was (insert appropriate expletive here), I am so glad that I had the good sense to purchase this rubber boot tray! It sits beautifully next to my front door where we can step out of our snow boots without any water tracking in. When this season is finally over (sigh...), I will just hose it, dry it, and it's ready for next winter! Thanks, Ballard Designs, for offering this great product, and my wood floor thanks you, too! March 13, 2014
The rubber boot tray is great! The boot tray is wonderful for this very snowy winter in which we haven't seen the bare ground since early December. The tray holds four pairs of boots and keeps the floor clean and dry. It is just what we always needed. We love it. March 13, 2014
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Product:AM817-Highgate Rubber Boot Tray
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