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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 608 reviewers.
Rated 5 out of 5 by Excellent Product I live in an apartment and sanitize my shoes before entering from the street. This product allows my shoes to air out and the tray is stylish when I look down my hallway. It fits my family of three shoes quite well and I am very pleased with this purchase. It hits two main things for me, stylish and practical. I also found this price reasonable. July 10, 2011
Rated 5 out of 5 by Great Boot Tray Great boot tray - looks good too. I can use this for more than boots/shoes. July 10, 2011
Rated 2 out of 5 by There is an odor to this is much more "bulky" than I thought and for the price...not so much. There is an odor to this is much more "bulky" than I imagined for the cost....not so much. July 5, 2011
Rated 5 out of 5 by Great product functional and good looking Love the boot tray, we use it everyday. Very cute too June 21, 2011
Rated 5 out of 5 by rubber boot holder fits under bench ar home very nicely, looks nice, very durable and easy to clean. June 17, 2011
Rated 5 out of 5 by pretty, practical, tough Nice to look at (as boot trays go), great for collecting messy footwear and so far has stood up to regular abuse from my 4 & 6 year olds. I now have 3 of these boot trays. June 14, 2011
Rated 5 out of 5 by Awesome! This boot tray was perfect for my mudroom. It is large, sturdy, and pretty. I am planning on ordering another for my entryway!! June 14, 2011
Rated 5 out of 5 by Classy As classy as a boot tray can get. Looks quality in our front entryway. June 11, 2011
Rated 4 out of 5 by good choice Really nice looking boot tray: good quality of material and design. Will hold a lot of boots. Good enough for the front hall. June 11, 2011
Rated 5 out of 5 by Boot tray Great quality and nice size. I was surprised how heavy and durable this tray is. I highly recommend it. June 11, 2011
Rated 5 out of 5 by No household should be without this boot tray. We never had a boot tray on our mud porch. As soon as our tray arrived, the orphan shoes and boots made a bee-line for it like it was their long lost home. What a stylish addition to the back entrance, not to mention a wonderful solution to the obstacle course that previously created accidental encounters of a hazardous kind. We love it! June 11, 2011
Rated 5 out of 5 by Sturdy and attractive The boot tray is made of heavy duty rubber with a deep bottom which will definitely keep dirt or water inside. Easy to clean off. Upon arrival, it smelled beyond atrocious - had to keep it outside for a week to air out but now it's fine. Great overall for the price. June 11, 2011
Rated 5 out of 5 by Multi-Use! I am planning on using this item as a tray to hold potted plants that I bring in during winter months. It will protect my floors from leaky pots when I water...and look fashionable as well! June 11, 2011
Rated 5 out of 5 by Works great! Keeps the dirt off the floor! Delivery time was excellent. Works great in my wash room. June 11, 2011
Rated 5 out of 5 by Awesome! I have order another one to place somewhere in my house. Now if I can get my husband to put his shoes on it. It keeps all the shoes organized June 11, 2011
Rated 1 out of 5 by Stinky rubber While this tray looks very nice - the rubber that it is made out of smells horrible. There is no way we can keep this inside our house. June 11, 2011
Rated 4 out of 5 by This product is excellent for boots & shoes. A great design boot tray. It's placed in the front hall closet for either snowy or rainy boots. It had an unpleasant order when unpacked, but this smell is easily removed when washed. June 10, 2011
Rated 5 out of 5 by Extremely happy with this boot tray! Excellent design; holds four pairs of shoes even my son's size 12! Tucks neatly just inside kitchen doorway and saves the hardwood floors! June 10, 2011
Rated 5 out of 5 by Attractive and functional I bought this boot tray to store shoes attractively and cleanly at the front door. The design is much nicer than a simple plastic tray and can be easily stored when no longer needed. June 4, 2011
Rated 5 out of 5 by Great Boot Tray I have 3 of these boot trays and I love them. They keep the dirt contained and my porches clean. They are easy to clean, durable and they look nice too. June 3, 2011
Rated 5 out of 5 by WELL WORTH THE $$$ I was lucky enough to catch these on sale so I purchased 2 of them! One for my laundry room and one for the front door area. I LOVE them! Yes, they have a strong odor when you first get them but it goes away before you even realize it. These are totally worth the price on sale or not...very durable, not cheaply made. They are made with very thick rubber. I highly recommend these products to those who are interested! June 3, 2011
Rated 5 out of 5 by Durable and attractive The boot tray looks nice and is wider than most others so holds more. High lip is nice, too. May 27, 2011
Rated 2 out of 5 by floppy, hard to clean around, smelly Biggest problem with this is that it's NOT rigid. It's very floppy and hard to clean around, and doesn't slide easily across the floor (to vacuum behind) the way my old boot tray did. Also, it smelled so strongly of petroleum that we had to leave it in the garage to air out for over a month before we could bring it indoors. It was a great price and looked good in the catalog so I ordered two, but now I wish I hadn't ordered any. Guess that's the risk of catalog purchases. May 25, 2011
Rated 4 out of 5 by Very practical Use this for shoes/boots on return from horseback riding - saves a lot on my entry way and carpets. Easy to clean with a rinse of the hose outside my door. May 25, 2011
Rated 3 out of 5 by It's Pretty and will hold a lot of shoes I thought it was a firmer rubber that I could move around without removing the shoes but it's very flexible. It does look nice and will hold several pairs of shoes which I need with 3 kids. May 24, 2011
Rated 4 out of 5 by attractive boot try The rubber is heavy duty but looks elegant. Holds many dirty cleats! May 24, 2011
Rated 5 out of 5 by Great for keeping the entryway tidy! I like this boot tray so much I'm going to order another one for another entryway. My husband wears a size 13 and his shoes fit perfectly. You won't be disappointed. May 24, 2011
Rated 4 out of 5 by excellent value Boot Tray This is attractive boot tray that will not rust, is easy to clean, looks great in our entrance with the French design. It is heavy rubber and will not break. Should stand up better than our old boot tray. It is a bit narrower than our old rusted boot tray. Our foot wear fits and actually we enjoy it taking up less space now that we are used to it. We would recommend this product to others. Salt and mud do not affect the tray - cleans off with hose. May 23, 2011
Rated 5 out of 5 by This product is saving my floors! Love the product. Easy to clean, it is saving my floors from the grit, saving me time cleaning the floor and I loved the sale price. May 23, 2011
Rated 5 out of 5 by Love the design I love this very sturdy, attractive tray. I should have purchased more for gifts! May 23, 2011
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Product:AM817-Rubber Boot Tray

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