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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Rubber Boot Tray 4.8 5 551 551
Great Purchase I purchased 2 of these - for both my front and rear doorways. Love them! They are easy to clean and attractive. May 18, 2011
Perfect Winter Accessory! This boot tray is perfect for those wet and muddy shoes/boots. It is a nice size and very easy to clean! May 18, 2011
It was worth the wait. This boot tray was on backorder for months, so I didn't receive it until late April when my boots were put away for the season. That being said, I'm now using it in my mud room to put gardening supplies on when I bring them in wet and dirty from outside. The quality of the tray is excellent with a high rim around the outside to contain water, salt, mud... The rubber (not plastic) that it's made from had a strong smell right out of the box, but it dissipated in a week or so. I anticipate this lasting for a long time. May 18, 2011
great boot tray I love that this boot tray is made of rubber so there won't be any rusting on my wood floors in my entryway! May 18, 2011
Great door boot tray I like the design and especially the length of this boot tray. May 18, 2011
Nice, heavy, and attractive. I got it on sale, but even if it's not it's a great value. May 18, 2011
This product holds a lot of shoes. I waited a while before I received the item and it was well worth the wait. May 18, 2011
This product is made well Decorative but functional. We have in our foyer closet and it keeps dirt/debris contained. April 27, 2011
This product really served its purpose. I just loved this product and it fits nicely into my decor as it is an attractive solution to storing messy, wet winter boots. Every item I have ordered from Ballard Designs has been attractive, functional and of the highest quality. I enjoy my shopping relationship with Ballard and thank you for all the emails which keep me abreast of special offers. April 19, 2011
Perfect spot for your shoes! I needed something to contain all my childrens' shoes that kicked off when they come in the door (and invariably spread dirt, snow, etc all over the floor) but didn't want it to be too obtrusive or look bad. I bought two of these, one for the front and one for the back door. They work perfectly. My 2 and 4 year old know just wear to put their shoes now and just last night my 4 year old scolded my husband for not putting his shoes on the mat where they are supposed to go! It also is a silent reminder to guests to take their shoes off when they come in without you actually having to say anything. The sizing is perfect as the one at my back door sits in a hallway and is narrow enough that it is not obtrusive but still holds alot of shoes! I am thrilled with these! April 19, 2011
PERFECT I love this boot tray. Looks great in the entryway and very easy to clean. April 19, 2011
Rubber boot tray is great. The rubber boot tray is great. I put one in my husbands office to hold his dirty shoes and the other in the garage. I even ordered 2 more for gifts, because I liked them so well. April 19, 2011
Just what I wanted I was going to put this tray inside my entry way but because it is rubber - a very substantial rubber - it smells like a tire so it is outside for the time being until the new smell wears off. I like it. It is much sturdier than I thought it would be. We live in a wooded setting so my husband is always tracking in dirt mud etc and this gives him a perfect place to park his shoes/boots before entering the house and it keeps the porch looking tidy as well. Great product - I highly recommend it. April 18, 2011
Buy one for every entrance This boot tray is genious! Not bad looking & really does the job for which it's intended. It contains the muck & moisture & keeps the rest of the house clean, plus it teaches young children the proper place to put wet or muddy boots & shoes. It's just the right size - large enough for several pairs, but not so large that it is unwieldy when you want to rinse it in the utility sink. I put one at each entrance during the nasty weather. April 18, 2011
Practical, handy and very useful. I liked it so much, I ordered another one. Love it. April 18, 2011
not recommended i would not recommend this product. it came well after the winter season. it smelled terrible. i couldn't keep it in my home. April 18, 2011
Attractive, functional, but emits strong rubber smell The boot trays were bought are very much as pictured : functional and attractive, however they also emit a strong smell of rubber latex, even after airing outside for several days. April 16, 2011
Love it! This boot tray looks and works well. I inserted the rubber tray into the well worn 5 yr old copper boot tray also from Ballard and it works well. I also placed one in the garage for cleats and boots. Great product and price. April 16, 2011
Like the quality and size The tray holds about 4 pair of adult shoes or 3 pairs of boots. I not only like the thickness of the rubber but its flexibility. At first I didn't like the strong "tire smell" when I opened the box, but it has since dissipated. I would recommend this product! April 16, 2011
Serves the purpose Smelled really bad when I opened box, so I put it outside to air out. April 16, 2011
This product keeps my house clean! Love using the French Axis Rubber Boot Tray! It aids in keeping wet shoes off my flooring. It has been indespensible this past winter. I am looking forward to when the monsoons hit during the summer! April 16, 2011
Sturdy boot tray This product is great for what I needed it for, especially since I got it on sale. It is sturdy and easy to clean. Holds about 4 pairs of boots. The reason I did not give it five stars is because it does have a strong rubber odor that I did not expect, but it does seem to be wearing off. Otherwise, very useful in protecting the floor and maintaining order. April 16, 2011
Great product, stylish and functional in one! Great price especially since I even caught the sale Ballard was offering it at. It was backordered but it finally arrived and is big enough for at least 4 pairs of women's size 9 shoes. Very stylish and keeps my hardwood nice & dry! April 16, 2011
Love it! Great product. Well made. Reasonably priced. Perfect for wet snow boots in winter and dirty garden boots the rest of the year. Keep it by the door to collect boots before dirty residue collects on floors. April 16, 2011
Heavy duty and good looking We track in a lot of mud here in the country, and it's great to have an attractive, sturdy tray at the door to park the dirty boots. Hoses off easily, low maintenance. Just wish I had ordered two instead of one at the sale price! April 16, 2011
Functional and Pretty I love these! They are very sturdy rubber, the bottom design traps the dirt, and they look great! Plus, they are a generous size that holds several pairs of shoes. April 16, 2011
Attractive and Useful We got this boot tray as a gift for Christmas and put it to use immediately. It contains the mess from snow, rain, and mud nicely; keeping my floors clean. I like the size too. We store a family's worth of shoes easily; including my husband's size 13 feet (and his boots fit in the tray without having to turn them). I also get many complements on it. I love an item that is both useful and attractive! April 13, 2011
Good looking boot tray! I love the French Axis Rubber boot tray that I recently purchased. It looks great in the entry way and is very sturdy. The ones I used in the past were a little too industrial looking, but this one lends a little flair. I couldn't be more pleased. March 21, 2011
Fantastic Item I purchased this boot tray for my home and then purchased a second one for my daughter's family. The boot tray is attractive and functional. This is the perfect solution to 'water on the floor' from wet boots. I haven't seen another like it anywhere. March 21, 2011
Durable and elegant! These are the most durable and elegant boot trays I have ever owned and they even fit my husbands size 14 boots! Great buy! March 18, 2011
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Product:AM817-Highgate Rubber Boot Tray
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