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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray is rated 4.8 out of 5 by 618.
Rated 5 out of 5 by from Love how this saves a mess on my floor. It's a great item to use in or out of a closet to save making a mess with wet shoes. It has quite a strong aroma of rubber in the room that you use it for about a week, then you don't notice it anymore. Glad I purchased it.
Date published: 2014-03-12
Rated 5 out of 5 by from Love it! I bought this for soggy/muddy winter boots and shoes and am very happy with it -- especially considering the price. It cleans up easily and protects my wood floors. I'd definitely recommend it to others.
Date published: 2011-12-29
Rated 5 out of 5 by from This product looks expensive. You can not tell that this boot tray is rubber. It looks very decorative at the hall entrance of my house.
Date published: 2013-09-29
Rated 5 out of 5 by from So great I bought 2 more... I initially purchased 2 of these to take to our mountain retreat. Loved them so much we needed 2 more for our home! Well made, well-priced.
Date published: 2012-01-26
Rated 5 out of 5 by from Looks great and does the job! This was a great value at the sale price and nicer looking than the cheap plastic ones I've seen locally.
Date published: 2012-03-24
Rated 5 out of 5 by from Perfect Profile I love this rubber boot tray. It's narrower than most but long enough to collect our family of fours shoes. It fits great by the front door and has great style. I already bought two but if not, I would have definitely been back for a second for the garage door!
Date published: 2012-03-31
Rated 5 out of 5 by from Great size tray and very sturdy I use this tray every day for all of our shoes. It holds about 4 pairs of shoes and traps all water and debris. I would certainly recommend this tray, especially during the soggy months.
Date published: 2011-03-16
Rated 5 out of 5 by from Good quality These cost more then others I have seen, but that is because they are heavy rubber and not cheap plastic-well worth the extra dollars
Date published: 2012-07-10
Rated 5 out of 5 by from Cute! Heavy duty rubber, very large, super value! Bought two for a beach house, perfect for collecting everyone's sandy shoes! Super cute design, and heavy duty rubber, good quality. Very large, will fit several pairs of shoes. Great product to protect our hardwood floors. I looked around in all the stores I could find boot trays, and these are a better product and better price. Might buy another!!
Date published: 2011-11-17
Rated 5 out of 5 by from practical AND pretty I have not yet had to use it for wintery boots but expect it to work well. Its deep enough to hold all of the mess we make, flexible enough to handle so I can take it outside to hose off. But above all it looks beautiful next to the door in my foyer. Quality is excellent (as I always get from Ballard). I think this will last years and years. Will be ordering another for the back doors. Thanks Ballard!!
Date published: 2014-06-19
Rated 5 out of 5 by from Great value Very durable, heavy rubber tray. Looks great for the money.
Date published: 2012-02-10
Rated 5 out of 5 by from Great product for home So good, glad I purchased 2 of these. I like the fexibility of the material, they are also attractive enough that I don't mind have one of them in my front entry. Especially liked the price as bought them on sale.
Date published: 2012-03-10
Rated 5 out of 5 by from This product was exactly what I hoped it would be I love my new boot tray. It is exactly the right size to fit on my porch next to my back door. I love the size, the style and the finish. It is exactly what I hoped it would be.
Date published: 2012-04-27
Rated 5 out of 5 by from Attractive and does the job This rubber boot tray is large enough to hold even my husband's large shoes and several pair at once. When not in use, it is attractive and sets the tone for the entry to the house from the garage. I haven't had to clean it yet, but a quick hosing off should do the job.
Date published: 2012-06-09
Rated 5 out of 5 by from Serves the purpose Smelled really bad when I opened box, so I put it outside to air out.
Date published: 2011-04-16
Rated 5 out of 5 by from Organizer The rubber shoe tray is very convenient at the door for my families shoes!!! It helps keep the shoes organized. Love it!!!
Date published: 2014-05-21
Rated 5 out of 5 by from No household should be without this boot tray. We never had a boot tray on our mud porch. As soon as our tray arrived, the orphan shoes and boots made a bee-line for it like it was their long lost home. What a stylish addition to the back entrance, not to mention a wonderful solution to the obstacle course that previously created accidental encounters of a hazardous kind. We love it!
Date published: 2011-06-11
Rated 5 out of 5 by from Stylish yet very functional Living in the upper Midwest, wet, slushy footwear is a fact of life six months of the year. The rubber boot tray contains the mess and does it with style! The heavy but pliable rubber doesn't harden and crack and is easy to hose off clean when spring bring us relief of snow and ice salt. I'm sure it will continue to contain the muddy mess that April's showers are sure to bring.
Date published: 2012-03-10
Rated 5 out of 5 by from Great Value!! I bought this when it was on sale....I wish I'd have bought a few more!!!I absolutely love it. The quality is great, sturdy and attractive. My plan was for snowy boots....now it's being used for coming in from the garden. I hope it goes on sale again.
Date published: 2012-03-30
Rated 5 out of 5 by from Great It has kept the floor in our entry room from getting full of snow,salt and mud this winter. Great product.
Date published: 2015-03-11
Rated 5 out of 5 by from Great mess keeper I looked for a boot tray forever before I found his one. It is durable and perfect size for 3 pairs of large boots. Smells at first so air the rubber out. Keeps all of the dirt in the tray and then easy to clean!
Date published: 2012-04-30
Rated 5 out of 5 by from Exactly what i wanted.......and sale price made the deal!!H Have looked at this item for over a year, and thought it was a little high in price, so when it went on sale, I was happy to purchase!! Rough surface on bottom so will need to fix for wood floors..
Date published: 2012-03-10
Rated 5 out of 5 by from This product really served its purpose. I just loved this product and it fits nicely into my decor as it is an attractive solution to storing messy, wet winter boots. Every item I have ordered from Ballard Designs has been attractive, functional and of the highest quality. I enjoy my shopping relationship with Ballard and thank you for all the emails which keep me abreast of special offers.
Date published: 2011-04-19
Rated 5 out of 5 by from Excellent Quality Very sturdy thick tray to hold your outside shoes!! Love it and have had many compliments on it!
Date published: 2011-05-22
Rated 5 out of 5 by from Love my new Boot Tray! At the end of last winter, it was obvious that our metal boot tray needed replacing. The metal was pitted and rusting from the salt and water that had drained from our boots and shoes. I immediately ordered Ballard's Rubber Boot Tray. It's attractive, and made from thick, sturdy 100% rubber. It's generous size will accommodate a good number of boots and/or shoes. Best of all, it will be very easy to clean, and will never rust! I am extremely pleased with my purchase!
Date published: 2016-11-11
Rated 5 out of 5 by from Excellent Product I live in an apartment and sanitize my shoes before entering from the street. This product allows my shoes to air out and the tray is stylish when I look down my hallway. It fits my family of three shoes quite well and I am very pleased with this purchase. It hits two main things for me, stylish and practical. I also found this price reasonable.
Date published: 2011-07-11
Rated 5 out of 5 by from Rubber Boot Tray I love the boot tray. It's a perfect weight that I can open the door and easily give it a quick shake!
Date published: 2013-05-09
Rated 5 out of 5 by from This product has great features I was skeptical about this purchase because I wasn't sure how wide and sturdy it would be. I was pleasantly surprised. We can fit 2 adult pairs of boots and 5 child-sized pairs of boots. The rubber is sturdy and it looks beautiful. The smell was a bit strong at first but wore off in a short period of time. I have told friends about it.
Date published: 2011-05-22
Rated 5 out of 5 by from as expected. Good quality. Rubber is sturdy and will move but doesn't slide too fast (like plastic tray) on tile floor. Works well and is inviting to place shoes upon entry.
Date published: 2012-12-20
Rated 5 out of 5 by from Versatility Although this is a ‘boot tray’, I needed something to display my 8 small Christmas Cacti within. It had to sit in a north-facing window in the living room. This tray works much better than a traditional zinc tray with seams. This will not leak on my antique narrow table that holds the cacti. It did need ‘airing’ out in the garage because of the slight ‘tire’ smell; but, just a couple of days. I like items that can be repurposed. Since we own a Bengal teenage cat, the leopard print is perfect and matches the leopard print rug we bought for the room. Our living room features purchases (at one end) from our life in the South west. signed American Indian pottery, wood art pieces, natural elements of New and Old Mexico. The coffee table is a large, round, tribal ceremonial drum. The ‘boot tray’ fits right into the overall scheme of the room.
Date published: 2012-01-28
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