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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Rubber Boot Tray 4.8 5 563 563
Versatility Although this is a ‘boot tray’, I needed something to display my 8 small Christmas Cacti within. It had to sit in a north-facing window in the living room. This tray works much better than a traditional zinc tray with seams. This will not leak on my antique narrow table that holds the cacti. It did need ‘airing’ out in the garage because of the slight ‘tire’ smell; but, just a couple of days. I like items that can be repurposed. Since we own a Bengal teenage cat, the leopard print is perfect and matches the leopard print rug we bought for the room. Our living room features purchases (at one end) from our life in the South west. signed American Indian pottery, wood art pieces, natural elements of New and Old Mexico. The coffee table is a large, round, tribal ceremonial drum. The ‘boot tray’ fits right into the overall scheme of the room. January 28, 2012
So great I bought 2 more... I initially purchased 2 of these to take to our mountain retreat. Loved them so much we needed 2 more for our home! Well made, well-priced. January 26, 2012
great item As described, can fit four boots across. I left it outside for a few days based on other reviews and there is no odor problem. Looks fancier than the plastic black trays you see. January 23, 2012
attractive; purposeful I bought one, and loved it so much, bought another. One in the entry way and one in the mudroom/laundry room. Fits up to 3 pairs of large snow boots. January 19, 2012
attractive, functional glad to have it in my entryway. NIcer than in stores. January 19, 2012
I love my rubber boot tray! After looking around for a boot tray to use by my back door, I settled on the Ballard Designs rubber boot tray. The tray not only looks great, but it is also very functional and durable. I recommend this product. January 15, 2012
A Splendid Gift I sent this boot tray as a gift to folks that get a lot of snow. Recipients were pleased. My only complaint is that the website did not offer provisions to send a gift card or wrapping. Delivery was expedient, and all in all I was pleased to shop here. January 14, 2012
Amazing!! Have shown all my friends! These trays are perfect!! I would buy 5 more if I had the hallway space for them. We used to have metal ones that scratched the floor beneath them and hurt terrible if you accidentally stepped on the edge. These have sidewalls that are sturdy, but not rigid, and they never scratch. The only thing Ballard should do differently is sell them in another pattern. I simpler pattern option would appeal to more people - and no I didn't buy leopard print! :) January 12, 2012
Best boot tray I've ever purchased We've purchased a number of boot trays over the years up here in the 'Great White North.' Most of them plastic or metal. The plastic eventually cracks or breaks and the metal bends and dents as well as scratches the floor. These are amazingly heavy pure rubber that does none of the above while at the same time is flexible and easy to maintain. They're nice looking too. For a quick clean, just take them outside for a quick shake like a rug or rinse them in you laundry sink. Also easy to wipe out with spray cleaner and a paper towel. The raised pattern on the bottom keeps the moisture away from your shoes/boots allowing them to dry well. They are very very durable. We bought 2 then 2 more for xmas presents. 2 THUMBS WAY UP! January 12, 2012
very good the boot tray is very good quality. it is sturdy and heavy. I bought 3. they wipe or can vac with hose.I am using one for dog dishes. I was sick of the mess on the floor. It's perfect January 12, 2012
Oil Refinery Smelled like oil refinery out of the box.Fine now. January 12, 2012
Perfect for the muddy home. Gave as a gift for a horse farm owner. Very muddy this time of year so it fits in perfectly in the "mud room." Nothing fancy--just very practical as it can be hosed off---then look good with its design. January 11, 2012
Perfect Not only is this tray big and sturdy and easy to clean, it is good-looking as well. It was the perfect solution to keeping the family boots neat and in one place. January 9, 2012
This product is of high quality I love the rubber boot tray that I purchased. It is a high quality product that is very thick and duarable. I purchased four black shelves from Ballard Design in the past and was very, very pleased with their degree of quality also. You have me hooked as a customer. Thank you. January 9, 2012
A very helpful product I gave it to my son's family and they were delighted, as was I when I saw it in the catalog. They plan on using it in the winter by the garage entrance, and in the summer by the pool entrance. It will be a big help when three little kids dripping seasonal water rush into the house. January 8, 2012
This is a great product. Very pleased with boot tray. It is quality, good looking and reasonably priced. January 7, 2012
Good product Looks great and is very functional. Only problem that I found is that one corner tore almost straight away. However, we have 5 rough kids and the tray was too close to our door so I think between those 2 things that is where the tear came from. I would definitely purchase this item again. January 6, 2012
Product is great! The boot tray is great. The last one I had rusted in many places and because this one is rubber I know it won't. It is a nice product with a good price. I highly recommend it. January 5, 2012
VT MUD The boot tray fits in the perfect spot of my mud room. Great for tossing the boots in after a day in the VT mud and or snow. The only thing I would change is the size. Otherwise very nice, does the job. January 4, 2012
This product is very helpful as well as attractive The Boot Tray is a great product. We have it by our front door and shoes can be dropped off immediately as we walk into the house. It is attractive and is easily out of the way of foot traffic. It is easy to clean and it is substantial since it is made out of rubber. I have given it as gifts this year at Christmas and all the recipients are pleased with the tray. January 4, 2012
Great product, great price! I just received this boot tray today. I ordered the French Axis design and am quite pleased. It's quite sturdy and holds all of my family's winter boots - 4 pairs. I noticed a slight rubber smell as I removed it from the box, but the smell dissipated shortly afterwards. January 3, 2012
Perfect addition to our home This was an economical and beautiful way to give my family a place to put their boots and shoes. I love it! Fits perfectly and looks stylish. January 2, 2012
great product Product met my expectations. Love the size and design. Functional, practical and attractive January 1, 2012
Great Quality I love this. It is a little more pricey than something you can get at a chain store, but the thickness of the rubber and the construction is wonderful. I intend to order a second one of these since we have a large family. Highly recommended! December 29, 2011
Depth of tray is very adequate. Appearance is good This product is good value for the price. It is sturdy, functional and looks good. It will save my floor from drips and stains! December 29, 2011
Love it! I bought this for soggy/muddy winter boots and shoes and am very happy with it -- especially considering the price. It cleans up easily and protects my wood floors. I'd definitely recommend it to others. December 28, 2011
Great product The boot tray is stylish and functional! and easy to clean. December 28, 2011
just what I wanted The boot trays are just what we needed in the mud room for holding shoes, boots, and outside footwear. They contain the dirt, mud, leaves, etc that comes in and are easy to clean. Thank you! December 28, 2011
This product is very attractive. Love the boot tray I purchased for my son's new home. Protects their floor from salt/sand residue. Looks so nice in their entry way. I'm convinced it will lasts many years! Prepared to buy another for other son! December 27, 2011
Good product, great price, multiple uses I bought this product to use not as a boot tray but as an underliner for my bonsai and orchid plants. It works great to protect the wood window seat and can be lined with rocks and water if you want to raise the humidity level. It would also work well for its original purpose. December 26, 2011
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Product:AM817-Highgate Rubber Boot Tray

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