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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 498 498
Depth of tray is very adequate. Appearance is good This product is good value for the price. It is sturdy, functional and looks good. It will save my floor from drips and stains! December 29, 2011
Love the scroll design. Perfect size....great product! This is absolutely the best boot tray!! Great by your back door or in a mud room. The perfect size for the whole family, but beautiful enough to go with your decor. Perfect for boys and dirty kids shoes:) November 25, 2011
This is a great product. Very pleased with boot tray. It is quality, good looking and reasonably priced. January 7, 2012
great product Product met my expectations. Love the size and design. Functional, practical and attractive January 1, 2012
Very practical & attractive item I love this decorative rubber boot/shoe tray! Reasonably priced, looks nice by the door, and really saves a lot of clean up, especially on rainy or snowy days. December 7, 2011
Oil Refinery Smelled like oil refinery out of the box.Fine now. January 12, 2012
WELL WORTH THE $$$ I was lucky enough to catch these on sale so I purchased 2 of them! One for my laundry room and one for the front door area. I LOVE them! Yes, they have a strong odor when you first get them but it goes away before you even realize it. These are totally worth the price on sale or not...very durable, not cheaply made. They are made with very thick rubber. I highly recommend these products to those who are interested! June 3, 2011
This boot tray is attractive yet very functional. I love this boot tray and feel ready for the wet shoes and boots that the winter weather will require. It looks nice enough to be visible yet it is very functional. November 27, 2011
Perfect for front entry The boot tray has solved our problem of slippers, shoes and boots left on the rug inside the front door which I have tripped over several times. The sides prevent water and dirt from getting on the floor. Love it! November 5, 2011
Good Purchase The design is very nice and it fits about 4 pairs of shoes. It is the perfect size for us and absolutely serves its purpose. December 7, 2011
Buy one for every entrance This boot tray is genious! Not bad looking & really does the job for which it's intended. It contains the muck & moisture & keeps the rest of the house clean, plus it teaches young children the proper place to put wet or muddy boots & shoes. It's just the right size - large enough for several pairs, but not so large that it is unwieldy when you want to rinse it in the utility sink. I put one at each entrance during the nasty weather. April 18, 2011
Great product The boot tray is stylish and functional! and easy to clean. December 28, 2011
this product is better than I thought it would be except for the rubber smell, it is beautiful and large and has a nice design. Just started snowing and I can't wait to put my wellies into the tray to dry out. Definitely worth the price November 6, 2011
Ready for winter The tray looks great in our front hall closet. It's important to have a place to put wet boots, and not have to worry about the hardwood floor. It's also handy for dripping umbrellas. November 7, 2011
Great Boot Tray Sturdy, looks great, lots of boots fit on it. We were pleased. December 22, 2011
Excellent quality Great size, doesn't slide around, & far superior to previous types I've owned. December 15, 2011
Good product I like this boot tray, it serves the purpose and retains shoes by the door. quality is good December 10, 2011
I should have bought two! I have 4 boys and at the same time try to have a nice house. I have one in my foyer which has hardwood floors and antique furniture. The boot tray keeps all their shoes in one place and looks really nice. And the best part is the boys actually put their shoes in it! September 13, 2011
Excellent Product I live in an apartment and sanitize my shoes before entering from the street. This product allows my shoes to air out and the tray is stylish when I look down my hallway. It fits my family of three shoes quite well and I am very pleased with this purchase. It hits two main things for me, stylish and practical. I also found this price reasonable. July 10, 2011
It looks wonderful and is sturdy It is almost perfect--I just wish it wasn't quite as long so it would fit into my hall closet. December 4, 2011
Liked the first one so much we bought a second! We love our boot tray so much that we bought a second one. The rubber smells a little at first but that goes away quickly. Visitors have loved it and wanted to know where I got it. October 27, 2011
saves my floors from mud!! exactly what it claims to be. easy to clean, perfect size for work boots, etc. great price! saves my carpet! November 20, 2011
It's perfect for our family. We live on a horse farm and people are always coming in with their smelly boots. I put this inside the back door and now people have a place to store their boots without bringing them into the rest of the house. It's a Godsend! I even bought another one as a house gift for a friend of ours. She loves hers as well. July 21, 2011
Attractive and Useful We got this boot tray as a gift for Christmas and put it to use immediately. It contains the mess from snow, rain, and mud nicely; keeping my floors clean. I like the size too. We store a family's worth of shoes easily; including my husband's size 13 feet (and his boots fit in the tray without having to turn them). I also get many complements on it. I love an item that is both useful and attractive! April 13, 2011
Love it! I love the design & durability. It easily fits 3-4 pairs of adult shoes. December 2, 2011
Nice boot tray for entry The boot tray is well made of good quality rubber. Seems sturdy enough to take on the abuse of all four of my children! It does have a smell to it, but if you leave it outside to air out for a couple of days the smell subsides. May even purchase another :) September 3, 2011
Perfect for dirty, wet shoes and boots! I love the scroll work on this roomy rubber mat. The rim contains any water, and it's easy to keep clean. Very reasonable price for an excellent product! October 29, 2011
Excellent Product Purchased this for my backdoor where i have no entry way. Sturdy, big enough, hard to say attractive since it's a big black rubber thing, but it kinda is. Just the right thing to drop the wet boots onto. it smelled rubbery for only a couple days and then the smell went away. Thought we wouldn't leave out until winter, but with this rainy spring, it's been a floor saver. May 21, 2011
Classy Boot Tray! This is a step or two up from the ones you can buy in the store. I have two little boys in my house along w/ my husband and they tend to be hard on things. I doubt if they can damage these boot trays! There is a strong rubber smell when you first open them but it goes away. I bought 2 of these and think that anyone would love them esp the pretty design on the inside. May 20, 2011
No household should be without this boot tray. We never had a boot tray on our mud porch. As soon as our tray arrived, the orphan shoes and boots made a bee-line for it like it was their long lost home. What a stylish addition to the back entrance, not to mention a wonderful solution to the obstacle course that previously created accidental encounters of a hazardous kind. We love it! June 11, 2011
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