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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 498 498
Great product for snowy winter boots. Great product for snowy winter boots. Very easy to clean. Is a little bit flimsier than I thought it would be but definitely completes its purpose. March 13, 2012
Good quality Big enough for 3 large pairs of snow boots. thick, sturdy rubber construction. March 30, 2012
Repeat purchase I reviewed my first boot tray last spring and lamented that I didn't buy more at the sale price. So when they went on sale again, I bought two more for my new mudroom. Great looking, sturdy, good value, protects my floors. They're still on sale, get yours now. February 2, 2012
Heavy duty boot tray with attractive swirling design This product takes a mundane utilitarian item and elevates it to a tasteful home accessory. I am very pleased with the boot tray though it did have a very pronounced odor...which has since dissipated. Stays put on the floor. Excellent quality, great price! February 3, 2012
Rubber Boot Tray I was pleasantly surprised when my rubber boot tray arrived sooner than promised - and just in time for a small snow fall. I've placed it right in front of a radiator near my front door - the boots not only have a place to stay but dry quickly! February 7, 2012
Perfect This tray fits perfectly in our front hall and holds several pairs of wet boots or shoes. Plus, the leopard print is fun! I put it in the garage for a couple of days so the "fresh rubber" smell would dissipate before bringing it inside. February 8, 2012
attractive and functional! Price point was great for a quite an attractive, functional and easily maintained boot tray. Highly recommend this product! March 11, 2012
Form follows function beautifully Great design, the raised pattern allows air to get to the bottom of shoes and boots while looking stylish at the back door. March 11, 2012
Fantastic! I loved this product soooo much, I bought two more! For us it fits 3 larger sets of boots or 4 sets of shoes. March 11, 2012
Great Value I found this boot tray to be attractive, a generous size, practical (rubber), and a very good value. March 12, 2012
Super Quality and Beautiful ! Extremely durable and great to look at. Fits 3 to 4 pairs of shoes easily. Great value ! Great Price ! March 10, 2012
Good product Looks great and is very functional. Only problem that I found is that one corner tore almost straight away. However, we have 5 rough kids and the tray was too close to our door so I think between those 2 things that is where the tear came from. I would definitely purchase this item again. January 6, 2012
Heavy duty and well made This was a great bargain. It is heavy rubber and very good looking. I'm very pleased with this purchase. March 9, 2012
A very helpful product I gave it to my son's family and they were delighted, as was I when I saw it in the catalog. They plan on using it in the winter by the garage entrance, and in the summer by the pool entrance. It will be a big help when three little kids dripping seasonal water rush into the house. January 8, 2012
Very nice boot tray I like this boot tray - it's pretty, and fits nicely in my cramped little entry way. In the past, I used an inexpensive "oriental" rug, and it didn't really work that well, and was bigger than I wanted. This is a big improvement. January 29, 2012
This product is of high quality I love the rubber boot tray that I purchased. It is a high quality product that is very thick and duarable. I purchased four black shelves from Ballard Design in the past and was very, very pleased with their degree of quality also. You have me hooked as a customer. Thank you. January 9, 2012
Boot tray quality excellent. Made very well and has a quality look. Would order again based on this purchase. March 10, 2012
great material being rubber it doesn't get bent like my metal one before. Easy to shake outside and doesn't matter if kids step on it by mistake. February 23, 2012
You need this! This is a terrific product. Nice how something so utilitarian can be so attractive. Four pair of shoes/boots fit nicely. The sides are a good height to contain loose dirt as shoes dry. Cleans easily. January 31, 2012
Great product, great price! I just received this boot tray today. I ordered the French Axis design and am quite pleased. It's quite sturdy and holds all of my family's winter boots - 4 pairs. I noticed a slight rubber smell as I removed it from the box, but the smell dissipated shortly afterwards. January 3, 2012
The show tray is beautiful and so easy to clean. The tray is made from an extremely durable rubber yet it looks very pretty. I appreciate that I don't need to worry about it getting muddy or salty from people's shoes. I can just use a hose and clean it out. Everyone comments on what a great idea I had! I have actually purchased a second that I put out for parties. December 11, 2011
Nice Boot Tray This boot tray is great. Very sturdy and a nice size. There was a very strong rubber smell when it first arrived and it took almost a week for the smell to dissipate. Otherwise, a wonderful tray! January 29, 2012
Great boot trays These trays have a neat design and are very sturdy. They were gifts and the people who received them really like them. February 22, 2012
Good product, great price, multiple uses I bought this product to use not as a boot tray but as an underliner for my bonsai and orchid plants. It works great to protect the wood window seat and can be lined with rocks and water if you want to raise the humidity level. It would also work well for its original purpose. December 26, 2011
Looks great I got this just in time for the first ice/snow of the season and it kept my wet shoes off the floors. It looks nice and is good quality. Look forward to many years of enjoyment. February 2, 2012
Very well made This product is very well made and functional. It catches all the soggy shoes at the door and prevents a lot of cleaning of the floors. February 11, 2012
Functional and Fancy I bought two of these with the plans to give one away as a housewarming gift. I am keeping them both for me. I love how they fit everything including men's boots. Love them! January 29, 2012
Great product-useful and good looking. Good way to tidy up! Really makes a difference in the look of my small condo coat closet. Wish I had room for more! February 22, 2012
It was worth the wait. This boot tray was on backorder for months, so I didn't receive it until late April when my boots were put away for the season. That being said, I'm now using it in my mud room to put gardening supplies on when I bring them in wet and dirty from outside. The quality of the tray is excellent with a high rim around the outside to contain water, salt, mud... The rubber (not plastic) that it's made from had a strong smell right out of the box, but it dissipated in a week or so. I anticipate this lasting for a long time. May 18, 2011
Excellent buy I purchased two of these boot trays to put by my doors. They are perfect - durable and beautiful. Definitely a steal at $15. February 11, 2012
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