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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 610 reviewers.
Rated 5 out of 5 by This boot tray was just the perfect size to fit in my small entryway. This boot tray was exactly what I was looking for to fit in my small doorway. I love how neat it makes my doorway look in the basement. We go in and out of the basement daily and I really wanted it to look nice and neat. The size is just right for a small entryway to help organize the family! April 16, 2012
Rated 5 out of 5 by LOVE IT! I love this boot tray! It is a very solid product, not cheap or poorly made. The french axis design is molded right into the tray so it isn't something that is coming off or going to wear off. A few people had complained about the strong rubber smell, I could smell it when I first opened it, but it really wasn't anything too bad. Also, it was backordered when I ordered it and Ballard got it me much faster than I had expected. I am all around a happy customer! Don't go pay more somewhere else for a lesser quality product, you've found your boot tray right here! April 16, 2012
Rated 5 out of 5 by A different use... When husband comes home he places his police gear bag just past the entry way on his new "tray". Now he has a designated spot for his gear!! I never mentioned what its real purpose was...and yes it absolutely appears indestructable! April 9, 2012
Rated 5 out of 5 by Rubber boot tray I love this boot tray. Ordered two one for me and one for my daughter, she loved it too. April 9, 2012
Rated 5 out of 5 by Great boot trays! I bought three of these boot trays for my garage. They did have a strong rubber odor to them but like other customers I put them outside overnight and then they were fine. They clean up great and also look great! April 5, 2012
Rated 5 out of 5 by Good looking tray Love the cheetah design, heavy duty rubber will stand up to snow and mud. April 5, 2012
Rated 5 out of 5 by Attractive way to keep floor dry Larger than many others. Very sturdy. Strong rubber smell leaves in about a week. Looks good. April 2, 2012
Rated 5 out of 5 by this product works great in my busy household... contains all the dirt and mudd in a fashionable manner..love it..thank you again ballards for your awesome product and killer style and decor... April 2, 2012
Rated 5 out of 5 by great for the mud room We are using the boot tray for sandy shoes and sandals after being on the tennis courts, golf course, and at the beach. Very helpful and attactive. April 2, 2012
Rated 5 out of 5 by Perfect Boot Tray The quality and esthetics are very nice. This boot tray looks great in the Foyer, (formal) and the back hall, and the kitchen near the back door. I bought two, and may order a third. Plenty of room for several pairs of Boots, shoes or both. My only problem is getting my kids to stop leaving every pair they own here! April 2, 2012
Rated 5 out of 5 by great deal I've got mine at a sale price hence I ordered 2 of them- this will last us for a long time. Heavy duty and easy clean-up. Most of all the design and make is pleasing to the eye... highly recommend it that next time it goes on sale- grab more than one!! April 2, 2012
Rated 5 out of 5 by Great buy Got this on sale. A great buy. We use at the lake for everything from muddy boots to flip flops. Very sturdy and large enough for all 9 of us. April 1, 2012
Rated 5 out of 5 by Great Sturdy Boot Tray I was very pleased with how thick and sturdy this boot tray is. It's an ample size, and the pattern helps make a functional dirt-catcher into a more attractive item. April 1, 2012
Rated 5 out of 5 by Love it! Love, love, love it! It looks great and does what it needs to do. We live in Minnesota where every home should have one! March 31, 2012
Rated 5 out of 5 by This is a great product. I am most pleased with these trays, although I'm not using the boot tray for its intended purpose. I have used one as a tray under a litter box and that has worked well. The others I am using as trays under house plants to catch any spills if I over water. Should I need more I will buy them again and would recommend them to anyone. March 31, 2012
Rated 5 out of 5 by great piece I am using this boot tray to stage my laundry room as a mud room. It is perfect. The price was awesome. March 31, 2012
Rated 5 out of 5 by Incredible boot tray A well made rubber boot tray to load up to four pair of wet shoes. It is easy to clean and the design makes it an impressive piece for a mud room. March 31, 2012
Rated 5 out of 5 by Attractive as well as practical I'm currently using the tray to corral my winter boots, which heretofore were scattered over the closet floor. But, to forestall water marks on my hardwood floors, I will place it at the front door for guest footwear when the weather dictates. Lovely design, good quality. March 31, 2012
Rated 5 out of 5 by Just what I needed! The tray is very attractive. It fits four pairs of adult shoes. I bought two trays. I have one in my foyer for guests and the other is in my mud room for my family to use. The construction wasn't exactly what I expected. I thought it would be more rigid, but it is bendable. This is not a problem, just not what I expected. March 31, 2012
Rated 5 out of 5 by Perfect Profile I love this rubber boot tray. It's narrower than most but long enough to collect our family of fours shoes. It fits great by the front door and has great style. I already bought two but if not, I would have definitely been back for a second for the garage door! March 30, 2012
Rated 5 out of 5 by Great Rubber Boot Tray Super functional rubber boot tray with a tasteful design. Meet my expectations. March 30, 2012
Rated 5 out of 5 by Unbeatable price and great clutter control! I purchased 3 of these boot trays to keep all of our "dirty" shoes in one spot, and not spread all over the house! You can't beat the price! March 30, 2012
Rated 5 out of 5 by Great Value!! I bought this when it was on sale....I wish I'd have bought a few more!!!I absolutely love it. The quality is great, sturdy and attractive. My plan was for snowy boots....now it's being used for coming in from the garden. I hope it goes on sale again. March 30, 2012
Rated 4 out of 5 by great product Gave as a housewarming gift to my daughter. Perfect for all those muddy wet shoes. March 30, 2012
Rated 4 out of 5 by Good quality Big enough for 3 large pairs of snow boots. thick, sturdy rubber construction. March 30, 2012
Rated 5 out of 5 by You did good! I had a horrible problem bringing it inside. The top fell off - all hardware fell out. I was NOT contacted beforehand and it was dumped outside and left. If I were you, I would certainly speak to people who deliver your products. I had a very hard time with the whole thing. That being said, I'm pretty good with tools so all is well. However, I think they should refund my delivery charges. March 30, 2012
Rated 5 out of 5 by Overall great product for the price. I was very impressed with the quality of your rubber boot tray. It is exactly what I wanted for my back door entry. March 30, 2012
Rated 5 out of 5 by Great value. Loved the boot caddy. Bought one for office and one for home. Durable and rugged. Purchased on the weekly special. Great find. March 30, 2012
Rated 5 out of 5 by very durable The tray exceeded my expectations. I've seen similar ones at home stores in the area, but are thinner. The tray is made with thick rubber. March 30, 2012
Rated 4 out of 5 by Large enough for more than 2 pairs A lovely tray for boots by the door. THe only negative is that because of it's size, it's a little "wobbly" when I have to move it. Other than that , it is deep enough to hold all moisture and it is stylish. March 30, 2012
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