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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Rubber Boot Tray 4.8 5 556 556
I want to buy another one! Sturdy construction, holds about 4-6 pairs of adult sized shoes, attractive design. I'd like to buy another one or two! August 19, 2013
Five stars for form AND function! This attractive boot tray was so perfect for our mudroom, we ordered another! It rinses clean and traps all messes, keeping them from being tracked through the house. There is a slight rubber odor upon arrival, but it dissipates after a day or two in the open air. August 8, 2013
Deep enough for MUDDY Boots The tray will hold my shoes, my kids shoes, and a few pairs of my husband's large muddy workboots...Now if I can just get him to put the boots in the tray instead of taking them off beside the tray! August 2, 2013
Perfect This is the perfect year round shoe and boot tray. Contains sand and grass in summer, snow and ice in winter and holds several pair at same time. Also looks tidy July 12, 2013
would not recommend It came broken (torn corners) and smelling of petrol. Highly disappointed with my first order from Ballard. Won't order anything again. July 11, 2013
Attractive and functional The boot tray is attractive and is nice and heavy so it doesn't slide around. The sides are high enough to contain dirt and water and to use to slide sandals off your feet. July 7, 2013
This is a great product for entry halls. This is the third boot tray I purchased. I have several on my porch and purchased this one for the beach house for sandy sandals. I love this product and would recommend it. July 1, 2013
perfect addition A boot tray that is an attractive addition to the foyer, underneath my 100 year old church pew! May 30, 2013
Oversized, impressive quality. We recently had hardwood installed throughout the house. We wanted shoe trays for the grandchildren to deposit their shoes before entering the house. Bought several for all entrances. Pleased with appearance and durable quality. May 28, 2013
A very useful product It has been of great use to my husbands dirty work boots. Wished I would have bought it sooner. Love that it can be washed off by a water hose and look like it did the day I received it. May 24, 2013
Very Happy With Purchase Heavy duty quality. Like the design. Looks perfect in the entry way. Easy to clean. After seeing it in person was extremly pleased with the quality of the rubber not some cheaply made plastic tray that i've seen around. May 22, 2013
Receive the boot tray quickly it is as nice as the picture The boot try is very nice, just like the picture. Shipping time was very fast. May 22, 2013
Love The Rubber Material I love the rubber material and it is very stylish! May 16, 2013
A Mud Room Plus! A great item for all those muddy boots or wet shoes. Not only useful, but quite handsome in our new mud room. May 15, 2013
exactly what I needed This boot tray is well made, fits several pairs of shoes/boots nicely and for a great price... May 15, 2013
I Love My Boot Tray! Who knew I would be so happy with a rubber boot tray! The qualitity is wonderful as it is the perfect weight so it does not slide around the floor. The height and length allows for multiple pairs of boots / shoes and the depth insures that debris does not fall out onto floor. The design adds just the right amount of flare to display in your home if you are not blessed with a mud room. Thank you for providing such a wonderful product. May 12, 2013
Rubber Boot Tray I love the boot tray. It's a perfect weight that I can open the door and easily give it a quick shake! May 9, 2013
Good product This boot tray is attractive as well as functional. It stopped the mud tracking in, and is easy to clean. May 4, 2013
Rubber Boot Tray I had been looking forever for a "real" rubber boot tray. This one is exceptional. I love it. Roomy and easy to clean. It was on sale also, which now a days is always good. I am going to order 1 more. May 2, 2013
Just what I was looking for This tray is just what I was looking for to place by my front door for visitors to remove shoes before entering my apartment, which has wall to wall carpeting. It's understated and functional plus I paid a reasonable price for it. May 1, 2013
Isn't it amazing what they can do with rubber? I have purchased the rubber boot tray, as well as stair treads and front door mat, and I think they all look great and are very functional. They don't look rubber! They are stay-put, easy clean, good looking items at a good price... that defines 'value' to me! May 1, 2013
Perfectamundo! This tray is perfect! It's able to hold my husband's size 13 work boots and all of the mud, dirt, water, grease, sludge and etc. in this tidy tray. It keeps it contained so it doesn't slop all over the floor. Just take it outside or to the bathtub and wash it off. No need to rush cause it's not going anywhere. Easy Peasy! So covenient, durable, and CLEAN! THANK YOU! April 27, 2013
Substantial boot tray!! Tough to find a fun boot tray!! So if the dimensions are right and you want style under those soggy boots and shoes - then this is the one. It had a "rubber smell" for one night then didn't notice it again. I bought 3 and on sale. If I ever needed another, I'd buy again... April 25, 2013
Perfect!! I have never been disappointed in products from Ballard Designs. The Rubber Boot Tray is no exception. It is a substantial weight, good looking and does the job of keeping outdoor messes from being tracked indoors. I have one just inside my back door and also in the garage at the entrance into the house. No excuse for bringing in messes. Everyone should have these Boot Trays. Even though I saw the measurements advertised, I was surprised at how substantially large they actually are. Truly one of the best things I have bought to make life easier. Rochelle April 21, 2013
Love it This is very heavy duty but an attractive item to have by your door. I bought 2, one for each door. Works great, I'd buy again! April 18, 2013
This product is awesome I have in floor heating and I love that the Rubber Boot Tray works with this type of flooring. The size is perfect for all your shoes/boots but since I have a lot of both I ordered an extra one for all my guest shoes/boots. April 18, 2013
Perfect boot tray I bought two of the Rubber Boot Trays - one for the back door by the garage and one up by the front door - to collect our wet winter boots and now our muddy spring gear. I love these things. I have no doubt they will be easy to clean. The decorative scrollwork is a nice touch. April 17, 2013
Most durable item I've ever had I have wanted this product for some time now and when it was on sale, I bought 2. One for the front porch and one for the back. Love, love, love them. Being virtually indestructible is a major plus. Holds several of my work shoes. April 12, 2013
Well made Loved the quality of this boot tray. Nice and long, can fit up to 4 pairs of shoes. April 10, 2013
Delighted Looks great. No rubber smell. Really does the trick! April 9, 2013
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Product:AM817-Highgate Rubber Boot Tray
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