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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 616 reviewers.
Rated 5 out of 5 by What I expected Product is just what I expected...Ballard Design quality. March 13, 2014
Rated 5 out of 5 by This product is great for the winter I loved this product and it helped with keeping the wet snow off the floor. I definately would recommend it. March 13, 2014
Rated 4 out of 5 by Perfect product for holding wet or dirty footwear! This is perfect for holding wet and dry footwear of all kinds. It holds about 4-5 pairs depending on size. Sturdy no rubber smell on mine! I am completely pleased and recommend it to others, especially those that live in inclement climates. Keeps "shoe area" looking clean and neat. March 12, 2014
Rated 5 out of 5 by Love how this saves a mess on my floor. It's a great item to use in or out of a closet to save making a mess with wet shoes. It has quite a strong aroma of rubber in the room that you use it for about a week, then you don't notice it anymore. Glad I purchased it. March 12, 2014
Rated 5 out of 5 by rubber boot tray I absolutely love the rubber boot tray. No more wet floors, boots or shoes in one place. By the front door, where they should be. Thank you, :0) March 12, 2014
Rated 5 out of 5 by Great boot trays They are just as they appear in the photos and with such great service arrived just as the first flakes of our most recent blizzard were falling. They have been in constant use saving my floors and are easy to clean. March 12, 2014
Rated 5 out of 5 by Sturdy and stylish! Love this boot tray! The rubber is thick and sturdy, yet it is very stylish and looks darling in my mud room. I use it for my dog's bowls and my and my husband's boots. It's the perfect size. I highly recommend it. March 12, 2014
Rated 2 out of 5 by Product nice looking, but softer than I envisioned The product arrived- I had ordered two boot trays…one came in good shape, the other had one of the edges 'bent' which was difficult to 're- shape' as the rubber/plastic is bendy…..In the photos the tray looks more tough and firm than it really is… Thank you March 12, 2014
Rated 5 out of 5 by The attractive and versatile boot tray You put this tray on the floor and you can put wet or dry shoes, boots, gloves, hats, umbrellas, or even babies with wet bottoms on it and it doesn't allow the moisture to soak through to your hardwood floor. It doesn't need power or batteries and I don't think it compromises my privacy and security in any way. What a wonderful boot tray. March 12, 2014
Rated 5 out of 5 by Attractive boot tray Really good looking boot tray and heavy duty. Wish I had bought more than one. March 12, 2014
Rated 5 out of 5 by This product is sturdy and unbreakable I love the fact that it is heavy duty rubber--so it won't crack if accidentally stepped on and it still contains the salt/water that melts from the snow on the boots so it doesn't ruin my floor. Very satisfied with it. March 12, 2014
Rated 5 out of 5 by Love this product I got this tray to have my family put their wet shoes in when they come in from outside. I love it because it also collects all the sand/salt that is drug in on the bottom of their shoes. I can just take this outside and empty when it gets that sand in it. Would recommend this product. March 12, 2014
Rated 4 out of 5 by Great Shoe/Boot Tray This tray does all its advertised to do and is great for entryway boots and muddy shoes and cleats. Only complaint is that we are about 3 weeks into it and it is still giving off a rubber smell that is noticeable every time you open the front door. Hoping it goes away soon, so we don't smell like a tire store forever. But despite the smell, I still love it. March 12, 2014
Rated 5 out of 5 by Boot Tray Attractive, well-made and just what we needed for this endless winter and the upcoming "mud months." March 12, 2014
Rated 5 out of 5 by Quality Product I am very pleased with the boot tray. Quality plastic tray, perfect size for boots/shoes. Shipping was faster than I expected. February 21, 2014
Rated 2 out of 5 by Good product BUT cheaper elsewhere Like the simplicity of the product. holds several pairs of footwear. but after ordering and receiving the product, we noticed similar if not the exact item were more inexpensive elsewhere February 20, 2014
Rated 5 out of 5 by Works great for large size boots and shoes In our snowy winter climate and early muddy spring, the boot tray works well with large size shoes and boots. It is very sturdy. February 19, 2014
Rated 5 out of 5 by Terrific item Love em. Wonderful quality. Wish you had door mats that matched the scrollwork in this item. February 13, 2014
Rated 5 out of 5 by Rubber Boot Tray Great boot tray.......fine quality and plenty of room for size 13 shoes... February 8, 2014
Rated 5 out of 5 by Simple and sleek! Works great and fits three pairs of heavy winter boots. February 6, 2014
Rated 4 out of 5 by Stylish Function I have been using my boot tray a lot lately now that it seems to snow every other day. It's roomy enough for my two pairs of boots plus my walking shoes and driving shoes. What I liked about this product was the design. Adds a little flair to what is a pretty mundane thing. I purchased the matching door mat as well, so that was a nice touch. February 5, 2014
Rated 5 out of 5 by Great for snowy, wet boots and shoes I am in and out of the house constantly with a new puppy and needed somewhere for my boots to dry in between outings. Since I take the puppy out my front door, I wanted something that would look nice under my foyer table. This boot tray is perfect and I can easily vacuum or wipe out the grass left behind by my boots. I put a small throw rug underneath since it is on a hardwood floor. February 5, 2014
Rated 5 out of 5 by Perfect for our wet and sandy beach shoes! Bought two of these - one for each door. What a time saver . . . when the sand builds up, I simply take them outside for a quick rinse with garden hose! February 1, 2014
Rated 4 out of 5 by Attractive and Sturdy This boot tray is attractive when empty and functional. I like the fact that it is easy to clean up and doesn't rust. I keep it in the front foyer during the winter months, and may even leave it there for flipflops, tennis shoes, etc in the other 3 seasons. February 1, 2014
Rated 5 out of 5 by Love this product! This product does exactly and serves the exact purpose I bought it. It holds the dirty boots/shoes that come into my mudroom before they hit the floor and dirt gets dispersed about. January 30, 2014
Rated 4 out of 5 by Good size This is a very good boot tray but agree with previous reviewers who stated it has a very strong rubber smell. It only lasts for the first few days but it eventually goes away. This tray also holds at least 4 pairs of adult shoes which is exactly what I was looking for! January 27, 2014
Rated 4 out of 5 by cleans up well I Love it!! keeps the dirt from the shoes in one area to discard of as long as my teenager will put his boots in it.. January 22, 2014
Rated 5 out of 5 by perfect size for entry Purchased as gifts this year and purchased one for myself. Perfect size for entry. Great price too! January 19, 2014
Rated 5 out of 5 by Was exactly as described I purchased this for winter company, so guests could remove their boots in our enclosed entry/porch and a space heater would keep them warm. Would love it if it were available in a smaller size to use inside for everyday! January 19, 2014
Rated 5 out of 5 by Product Useful This product is exactly what we needed in our entryway. It is attractive and does the job of keeping debris from dirty shoes off our floor. It fits neatly in the corner of our entry. January 16, 2014
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Product:AM817-Rubber Boot Tray

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