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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 498 498
Five stars for form AND function! This attractive boot tray was so perfect for our mudroom, we ordered another! It rinses clean and traps all messes, keeping them from being tracked through the house. There is a slight rubber odor upon arrival, but it dissipates after a day or two in the open air. August 8, 2013
Outstanding product for messy boots/shoes! I have finally found the boot/shoe tray of my dreams! Instead of the usual, breakable thin plastic tray sold in home improvement stores, this rubber tray is substantial without being heavy, and it is formed so the the tray does not bend or break. Terrific item! February 3, 2012
Decorative enough to use inside I have this tray by my front door to help organize our shoes. It's decorative enough that it looks great - not like it's supposed to be outside or hidden in a mud room. February 3, 2012
I love my rubber boot tray! After looking around for a boot tray to use by my back door, I settled on the Ballard Designs rubber boot tray. The tray not only looks great, but it is also very functional and durable. I recommend this product. January 15, 2012
Deep enough for MUDDY Boots The tray will hold my shoes, my kids shoes, and a few pairs of my husband's large muddy workboots...Now if I can just get him to put the boots in the tray instead of taking them off beside the tray! August 2, 2013
floppy, hard to clean around, smelly Biggest problem with this is that it's NOT rigid. It's very floppy and hard to clean around, and doesn't slide easily across the floor (to vacuum behind) the way my old boot tray did. Also, it smelled so strongly of petroleum that we had to leave it in the garage to air out for over a month before we could bring it indoors. It was a great price and looked good in the catalog so I ordered two, but now I wish I hadn't ordered any. Guess that's the risk of catalog purchases. May 25, 2011
Essential for protecting floors Despite the fact that I have tile in my entryway, I seemed to fight a never ending battle of dirt, sand and salt puddles all winter. Not only does this tray corrral all the shoes and boots into a neat area, it also provides desperately needed floor protection from the sand and salt used throughout the winters here in the Midwest. The occasional wipedown is all that is needed to keep this tray clean, and it has made a huge difference in how tidy my entryway stays through the seasons. March 16, 2011
attractive, functional glad to have it in my entryway. NIcer than in stores. January 19, 2012
Checks dirt at the enteryway! I love the way it teaches my kids to take off their shoes and gives them a place to put them (before shoes were scattered between the door and their room!). My house has seen a dramatic decrease in the amount of cleaning since installing this wonderful piece in our house. The boot tray gets an A+ from our house!! August 6, 2011
Attractive & sturdy. Satisfied with this purchase. Very sturdy and attractive. Received very quickly. December 2, 2011
Bodascious Boot Tray I am quite pleased with this shoe catch-all. The Indian rubber is substantial (yes, like all natural rubber it needs to air out prior to installation) and the design is great. I paired it with a Liora Manne wrought iron pattern rug. My entry has a french feel to it now. July 24, 2011
Love this product! The style is perfect for my home. The scroll work on it is very nice. When I first opened the box, it did have a little smell, but I left it out overnight and it was gone the next day. You won't be disappointed with this item! It was just what I was looking for! Love it!!!! July 17, 2011
LOVE IT! This heavy duty boot tray has ample space (4-5 pairs of shoes) and I love the detail design on the bottom!! September 21, 2011
Great product, stylish and functional in one! Great price especially since I even caught the sale Ballard was offering it at. It was backordered but it finally arrived and is big enough for at least 4 pairs of women's size 9 shoes. Very stylish and keeps my hardwood nice & dry! April 16, 2011
It's Pretty and will hold a lot of shoes I thought it was a firmer rubber that I could move around without removing the shoes but it's very flexible. It does look nice and will hold several pairs of shoes which I need with 3 kids. May 24, 2011
There is an odor to this is much more "bulky" than I thought and for the price...not so much. There is an odor to this is much more "bulky" than I imagined for the cost....not so much. July 5, 2011
Stinky rubber While this tray looks very nice - the rubber that it is made out of smells horrible. There is no way we can keep this inside our house. June 11, 2011
Attractive, functional, but emits strong rubber smell The boot trays were bought are very much as pictured : functional and attractive, however they also emit a strong smell of rubber latex, even after airing outside for several days. April 16, 2011
Boot tray Great quality and nice size. I was surprised how heavy and durable this tray is. I highly recommend it. June 11, 2011
Perfect This is the perfect year round shoe and boot tray. Contains sand and grass in summer, snow and ice in winter and holds several pair at same time. Also looks tidy July 12, 2013
Looks great, works well The tray looks great & works well too, holding three pairs of men's shoes/boots. March 16, 2011
very useful - exactly as advertised Nice sturdy rubber tray holds boots and wet footwear. Looks nice, too. March 16, 2011
Attractive and functional The boot tray is attractive and is nice and heavy so it doesn't slide around. The sides are high enough to contain dirt and water and to use to slide sandals off your feet. July 7, 2013
This is a great product for entry halls. This is the third boot tray I purchased. I have several on my porch and purchased this one for the beach house for sandy sandals. I love this product and would recommend it. July 1, 2013
Oversized, impressive quality. We recently had hardwood installed throughout the house. We wanted shoe trays for the grandchildren to deposit their shoes before entering the house. Bought several for all entrances. Pleased with appearance and durable quality. May 28, 2013
I Love My Boot Tray! Who knew I would be so happy with a rubber boot tray! The qualitity is wonderful as it is the perfect weight so it does not slide around the floor. The height and length allows for multiple pairs of boots / shoes and the depth insures that debris does not fall out onto floor. The design adds just the right amount of flare to display in your home if you are not blessed with a mud room. Thank you for providing such a wonderful product. May 12, 2013
perfect addition A boot tray that is an attractive addition to the foyer, underneath my 100 year old church pew! May 30, 2013
A very useful product It has been of great use to my husbands dirty work boots. Wished I would have bought it sooner. Love that it can be washed off by a water hose and look like it did the day I received it. May 24, 2013
Very Happy With Purchase Heavy duty quality. Like the design. Looks perfect in the entry way. Easy to clean. After seeing it in person was extremly pleased with the quality of the rubber not some cheaply made plastic tray that i've seen around. May 22, 2013
Perfect!! I have never been disappointed in products from Ballard Designs. The Rubber Boot Tray is no exception. It is a substantial weight, good looking and does the job of keeping outdoor messes from being tracked indoors. I have one just inside my back door and also in the garage at the entrance into the house. No excuse for bringing in messes. Everyone should have these Boot Trays. Even though I saw the measurements advertised, I was surprised at how substantially large they actually are. Truly one of the best things I have bought to make life easier. Rochelle April 21, 2013
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