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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 536 536
Perfect! I recently bought two of these for my house. They have been perfect for storing wet and snowy boots. They look nice and are easy to clean too. I have already had multiple people ask where I bought them. January 13, 2014
Works Perfect Purchased several that were plastic and when they were stepped on cracked!!! This is a soft rubber looks nice on the rug in our formal area and yet performs PERFECTLY. This will las forever. Well worth the purchase. January 12, 2014
Happy Feet This tray has been perfect for keeping the wintery mess from taking over my house! I only wish it were slightly bigger because we are a family of 6. It is very sturdy and not unattractive. Even my husband has taken to putting his boots in it and he thought it was a silly idea. January 9, 2014
Great Boot Tray sturdy, longer than the average (i.e. fits more shoes) and deep with great drying/drainage for boots. Worth the extra money on these January 8, 2014
Met my expectations We were looking for an attractive boot tray that had enough room for multiple pairs of shoes or boots. This completely fit the bill. We keep it in our mud room, but it looks nice enough that we've used it at our front door when we have company. It does have a slight rubber smell when it is first removed from the package, but it goes away after a day or two. This is an item that will be easily cleanable and that should last for years to come. January 13, 2013
Deformed edges Nice design, and nice to have in our mudroom, but for what we paid, disappointing that an entire side of the tray bends and doesn't stand up straight. December 20, 2012
Atrative and useful The rubber boot tray is both attractive and very useful. It has room for three or four pairs of shoes or boots. Since we do not wear street shoes in the house, the tray gets a lot of use. December 16, 2013
Meets expectations. The rubber boot tray is perfect for my needs. I use it in my entry way and no one has guessed that it's rubber. Love it! December 7, 2013
Very useful for things other than boots. This is a fabulous solution for house plants on the floor - very practical, attractive & foolproof - no rust, no worries about water on the floor. Even my husband noticed them! I will buy more for the same purpose. October 4, 2012
Quality Product The Rubber Boot Tray was better than I had expected! The scroll design as well as the product material are excellent. I plan to purchase more for family members. September 22, 2012
Useful & durable product I had purchased the copper boot tray years ago, and though it was beautiful, it was not as practical. Over time it became dented and unattractive. This time I purchased the rubber one, and it is fabulous! It holds up to the daily wear and tear of my family and cleans up in a jiffy. You could literally take it outdoors and hose it down! November 21, 2013
This product stinks - literally! I have a BD metal boot tray purchased 4 years ago which has started to rust. I decided to buy a non-metal tray and I liked the design of this one. I didn't give a thought to it being rubber rather than plastic. I use the tray in the house and the smell of the rubber is unbearable. The tray is currently sitting outside in the hopes that the smell will dissipate. After a month there has not been much of a change. Keeping a boot tray outdoors really would not work unless you have a fairly large, open air and covered area, which I don't. If you do have such an area then this tray would be an attractive solution. March 12, 2012
Great catch all for wet shoes Nice sturdy tray that holds all of the dirty shoes and contains any water if the boots have snow stuck to them. Love it! November 29, 2013
functional and pretty sturdy yet attractive, the perfect size for two in the mudroom. November 28, 2013
good use for We ordered this for our dog bowls, works perfectly and contains most of the water from dripping chins. November 24, 2013
This product has many, many uses. I purchased two trays. One is used as a feeding/water station for Missy and Littleberry, my two dogs--there is ample room for bowls for all. The other I use for boots and gardening shoes. The trays are attractive, serviceable and easy to clean--vacuum and/or hose off. They would make excellent plant trays or could be used as a station for muddy gardening tools and in many other ways. I am extremely pleased with this product and recommend it highly. April 25, 2012
Great price, nice size and durable This item is a good size for several pairs of adult shoes, stylish and a great price and easy to clean. Love it overall! November 21, 2013
Perfect for the backdoor entry! This boot tray has been a great way to keep grass and wet shoes off the floor after coming in from the backyard. I'm thinking of getting one for the front entry way as well. Love it~~ July 17, 2012
Decent for the price This tray was very affordable. I like the design in the bottom, it dresses it up a bit which is nice because it's at my entryway. Some of the edges are a little rough looking so the quality isn't as good as I had hoped(especially for Ballard) but since I didn't spend a ton its an acceptable trade off. You need to have a solid surface for it to sit on since the rubber is somewhat flexible, and it's a little smelly at first but the rubber smell goes away eventually. March 10, 2012
Sturdy and large but not super decorative The boot tray is very sturdy and able to hold dirt, water, etc. However the rubber did have some indentations in it and the tray was so large, it was better off hidden in the closet than on display like the metal one might be. April 28, 2012
Great mess keeper I looked for a boot tray forever before I found his one. It is durable and perfect size for 3 pairs of large boots. Smells at first so air the rubber out. Keeps all of the dirt in the tray and then easy to clean! April 30, 2012
The tray smells like dead fish This boot tray is attractive and functional but I had to put it in my garage instead of my house. It smells really bad even several weeks after unpacking it. I would send it back but the shipping costs to send it back doesn't make sense as the tray wasn't really costly. March 30, 2012
Beautiful & Practical! Decided to be a no shoe home so bought 2 - for front & back doors. Love them! So stylish yet so practical! Perfect place for us & guests to stash our shoes. All the outside mess - grass, dirt, yucky - stays inside tray and off my new carpet! Easy to bring outdoors to dump out & rinse off with a hose! Will not live without these trays!!! February 4, 2012
The rubber boot tray is one of the best things I've purchased for my home this year! The rubber boot tray was a great purchase. Besides being reasonably priced, it doesn't scuff the hardwood floor, and it's a good way to keep shoes tidy and out of the way at the door. It rinses off and dries quickly, too. I highly recommend this boot tray for organizing and keeping footwear in one place. October 28, 2013
Outstanding product for messy boots/shoes! I have finally found the boot/shoe tray of my dreams! Instead of the usual, breakable thin plastic tray sold in home improvement stores, this rubber tray is substantial without being heavy, and it is formed so the the tray does not bend or break. Terrific item! February 3, 2012
floppy, hard to clean around, smelly Biggest problem with this is that it's NOT rigid. It's very floppy and hard to clean around, and doesn't slide easily across the floor (to vacuum behind) the way my old boot tray did. Also, it smelled so strongly of petroleum that we had to leave it in the garage to air out for over a month before we could bring it indoors. It was a great price and looked good in the catalog so I ordered two, but now I wish I hadn't ordered any. Guess that's the risk of catalog purchases. May 25, 2011
Essential for protecting floors Despite the fact that I have tile in my entryway, I seemed to fight a never ending battle of dirt, sand and salt puddles all winter. Not only does this tray corrral all the shoes and boots into a neat area, it also provides desperately needed floor protection from the sand and salt used throughout the winters here in the Midwest. The occasional wipedown is all that is needed to keep this tray clean, and it has made a huge difference in how tidy my entryway stays through the seasons. March 16, 2011
I love my rubber boot tray! After looking around for a boot tray to use by my back door, I settled on the Ballard Designs rubber boot tray. The tray not only looks great, but it is also very functional and durable. I recommend this product. January 15, 2012
Decorative enough to use inside I have this tray by my front door to help organize our shoes. It's decorative enough that it looks great - not like it's supposed to be outside or hidden in a mud room. February 3, 2012
great looking the boot tray is well worth the money. It has substance; it is not a lightweight product. I am sure it will last me a long while. October 31, 2013
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Product:AM817-Rubber Boot Tray