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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 616 reviewers.
Rated 5 out of 5 by This product is esthetic and practical. I am extremely happy with this product. It is an esthetic and practical solution to where to put everyone's footwear after entering our house through the side door. The side door entrance opens into a room with an uncarpeted wood floor that can become wet and dirty in seconds when people walk across it still wearing their shoes and boots. I'm thinking about ordering another one. November 2, 2014
Rated 5 out of 5 by High Quality with Design This is a great shoe tray. The quality is great; depth will prevent melting snow and or wet shoes/boots from over-flowing on to the floor. I am going to purchase another. October 23, 2014
Rated 5 out of 5 by Does the job Keeps my teenage son's shoes in one place. Holds four pairs of men's shoes. October 4, 2014
Rated 5 out of 5 by Goood for the price I bought Davidson Boot Tray and this. I put this in our garage. Davidson Boot Tray is more fancier looking but this is also good. September 29, 2014
Rated 5 out of 5 by Important accessory for a mountain house Muddy is always in the mountains, so this tray is essential during all seasons if one wants the outside to stay there.... September 28, 2014
Rated 5 out of 5 by An attractive necessity! Having completed a sun room renovation, we needed a boot/shoe tray to avoid tracking in dirt. I was not optimistic about general tray offerings, in terms of appearance and capacity. The Ballard tray is attractive, functional (especially having the scroll work on top to allow the soles to dry), and it fits four pairs of shoes/boots. Check - problem solved! September 25, 2014
Rated 5 out of 5 by Perfectly casual and organized I previously had a metal boot tray that was always sliding around or getting stepped on by kids... It was loud on our tile floor and over time rubbed the wall and became bent. This rubber boot tray is the perfect solution. It can be kicked and never move, quiet and wide enough to fit all four of our family members' shoes. Perfect width and length. It's not as fancy as some of the others offered, but I was looking for practical and it's perfect for us. September 23, 2014
Rated 5 out of 5 by Excellent, functional, good price. Liked it so well have purchased 2 more for Christmas gifts. September 19, 2014
Rated 5 out of 5 by Good quality, great design This is very well made and great looking. The only complaint I have is the mud and drips from the shoes that shows on the bottom is rather hard to clean. I think I am going to fill mine with some pebbles to alleviate the mess. September 16, 2014
Rated 3 out of 5 by would not recommend This boot tray does what it is meant to do... keeps my kids dirty shoes confined to one place and it does look nice. However, I have it in my entry on the hard wood floors. It discolored the flooring underneath and turned the baseboards yellow. I will continue to use it since I doubt it can do any more damage. August 26, 2014
Rated 5 out of 5 by Fantastic! High quality, design is fantastic - purchased for my daughter's dorm room - perfect for wet/snowy boots! August 23, 2014
Rated 5 out of 5 by elegant and sturdy great purchase and we're very happy with it ! high quality. it seems like it should last for many years. August 13, 2014
Rated 5 out of 5 by Very sturdy! I actually bought two of these trays. I have one in my entry way, and the other in the garage. August 11, 2014
Rated 5 out of 5 by Great product! I purchased this to hold two dog food bowls and their water dish and it works great! No more mess on my floor, although I see this working just as well for boots in the winter and may need to get another! July 30, 2014
Rated 5 out of 5 by Heavy Duty, Durable and Good Looking I should have purchased four or five more of these (or more), for presents and for myself. The one I purchased is by the backdoor; could have used one at the front of the house and the shed. I am so impressed with the look and quality. July 21, 2014
Rated 4 out of 5 by Recycled Rubber boot tray The tray is nice looking, but has a 'slick' feel and is quite pliable. I expected a harder tray but it's fine and certainly waterproof due to it's thick, recycled rubber construction. It took Ballard about 4 months to finally send this tray with little explanation or apology so I'd given up on ever seeing it. Recently delivered, I was happy it finally arrived as it was replacing a metal Ballard boot tray that had a 'copper' colored finish but that tray had long since rusted, crushed and was ready for the trash July 20, 2014
Rated 5 out of 5 by boot tray I really like this rubber product. My husband and I work in the garden and outdoors,mowing the lawn and we come in with muddy shoes and dusty grass on our shoes which we would track the floor before, but now, we just slip the shoes off into the boot tray and no more dirty tracks on the floor. The clean up is quick,just turn over in the grass and sweep out. July 16, 2014
Rated 5 out of 5 by This product is stylish and functional! This is a gorgeous item and a great size. The longer and wider design is great for even men's work boots and a family of four's rain boots all fit on it! I would recommend this to any of my friends who are looking for a boot tray! July 14, 2014
Rated 5 out of 5 by Beautiful Boot Tray This boot tray is not only durable but it is great looking plus it is big. I love it! July 14, 2014
Rated 5 out of 5 by rubber boot tray serves us well! the rubber boot tray is exactly as described by Ballard; it is of exceptional quality and appearance. A perfect addition for our home. July 13, 2014
Rated 5 out of 5 by Perfect for the back door This is great for the back door mud room- good looking, easy to clean and exactly as described. July 13, 2014
Rated 5 out of 5 by It's exactly what I was looking for! It is the perfect size for the 4 people in our family, and it is nice looking too! =) July 13, 2014
Rated 4 out of 5 by Nice size, & sturdy Haven't needed to really use these yet, but I'm sure that they will be great when the winter time comes. My only concerns are the height of the scollwork inside the tray, if it will help the boots shed water, and also if the tray will be easy enough to clean. July 13, 2014
Rated 5 out of 5 by Perfect for our purpose I ordered this rubber boot tray for use as a tray for a concrete planter in our Florida room. It is perfect for that purpose. The tray is very sturdy and well-made. I didn't notice any strong odor that other reviewers mentioned. It was perfect right out of the box. My husband is very particular and he feels as positively about it as I do. July 13, 2014
Rated 5 out of 5 by Great to look at and very functional!! This rubber boot tray looks wonderful next to the front door. What a beautifull look to a basic concept. July 13, 2014
Rated 5 out of 5 by Perfect for the mud or laundry room Something as simple as this boot tray can really make the mud or laundry room special. It's just big enough to hold our daily shoes and small enough to fit between the dryer and the wall. Love it!! July 13, 2014
Rated 5 out of 5 by functional yet decorative I purchased two of these boot trays and am so glad I did. We keep them inside the garage for everyone to drop their shoes off before coming into the house. The heavy duty rubber material can easily be washed off with a hose. July 13, 2014
Rated 5 out of 5 by Quality Construction, Attractive As an avid gardener, I wish I had boughten 2 or 3 of these, one by each door. I am impressed by the quality and durability as well as the attractive design and large size. Plus the ease of cleaning it. I have 6 or 7 pair of shoes, sandals or boots I use in the yard depending on outdoor conditions; rain, dry, hot, cold, you get the idea. Can't go wrong with this product. I highly recommend this item to anyone to help keep indoor floors clean. July 8, 2014
Rated 5 out of 5 by perfect gift we gave this boot tray to our daughter-in-law and son, for the entranceway/hall in the older home they purchased recently June 28, 2014
Rated 3 out of 5 by Hoping Smell Diminishes I like the design and size of the boot tray. Unfortunately, the off-gases are so bad that nearly one month later I can not use it in my enclosed entrance. I have it airing on the back porch hoping that one day I will be able to bring it into our front vestibule. I should have realized that a 100% rubber item would likely have such a problem. I assume the smell it not an issue for most people. June 21, 2014
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Product:AM817-Rubber Boot Tray

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