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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Rubber Boot Tray 4.8 5 556 556
floppy, hard to clean around, smelly Biggest problem with this is that it's NOT rigid. It's very floppy and hard to clean around, and doesn't slide easily across the floor (to vacuum behind) the way my old boot tray did. Also, it smelled so strongly of petroleum that we had to leave it in the garage to air out for over a month before we could bring it indoors. It was a great price and looked good in the catalog so I ordered two, but now I wish I hadn't ordered any. Guess that's the risk of catalog purchases. May 25, 2011
Very practical Use this for shoes/boots on return from horseback riding - saves a lot on my entry way and carpets. Easy to clean with a rinse of the hose outside my door. May 25, 2011
It's Pretty and will hold a lot of shoes I thought it was a firmer rubber that I could move around without removing the shoes but it's very flexible. It does look nice and will hold several pairs of shoes which I need with 3 kids. May 24, 2011
attractive boot try The rubber is heavy duty but looks elegant. Holds many dirty cleats! May 24, 2011
Great for keeping the entryway tidy! I like this boot tray so much I'm going to order another one for another entryway. My husband wears a size 13 and his shoes fit perfectly. You won't be disappointed. May 24, 2011
excellent value Boot Tray This is attractive boot tray that will not rust, is easy to clean, looks great in our entrance with the French design. It is heavy rubber and will not break. Should stand up better than our old boot tray. It is a bit narrower than our old rusted boot tray. Our foot wear fits and actually we enjoy it taking up less space now that we are used to it. We would recommend this product to others. Salt and mud do not affect the tray - cleans off with hose. May 23, 2011
This product is saving my floors! Love the product. Easy to clean, it is saving my floors from the grit, saving me time cleaning the floor and I loved the sale price. May 23, 2011
Love the design I love this very sturdy, attractive tray. I should have purchased more for gifts! May 23, 2011
Great way to corral those shoes! We have a "no shoes" rule for our house, but that leaves us with a mess of shoes in the entryway. This is a great product to corral the shoes, protect areas from dirt/sand, and looks attractive. The scroll dresses it up. I don't have to worry about the rubber scratching. Cleans easily. May 23, 2011
Stylish and durable I love that it made of natural latex, stylish looking and durable. Its easy to clean and feels like it can take a lot of abuse from dirty shoes. May 23, 2011
Excellent, well-made product Product exceeded expectations but delivery took more than two whole months! This was disappointing and makes me wary of ordering anything else from Ballard. May 23, 2011
Works for me! I ordered this product back in January and did not receive it until right before Mother's day. I gave this product as gifts to three others and myself. Popular product but finally happy to have it. When I got my product my 2 year old son helped me unwrap it. Kids love to play with stuff. Well he pretty much walked all over it, front, back, inside out and upside down, still in great condition. Does what it is suppose to do,(hold my shoes - from outdoor weather) plus more if your kids are like my little dinosaur. Fabulous product looks great, if black goes with your decor, I think they have it in brown now too. May 23, 2011
Substantial Love the boot tray. It's very substantial so I'm sure it will last for years. The design is beautiful and very eclectic so it would look great in many settings, including my mudroom! May 23, 2011
Love it Love this boot tray. Holds several pair of shoes and keeps all dirt in the tray. May 22, 2011
French Axis Rubber boot tray It was as nice as it was pictured. Looks great in the foyer! I'm going to get another for the back door. May 22, 2011
This product is great French axis rubber boot tray is durable excellent very use full I like it !!!! May 22, 2011
Beautiful Design We've had a long hard winter here in NW New Jersey - waiting to be able to use it outdoors during the summer months near pool and deck area. It looks like it will withstand the elements - if it proves otherwise will report back. Thank you May 22, 2011
Exactly as pictured and described. Everything about this boot tray is as pictured and described. Unfortunately, it smells (as new rubber products often do). Based on my experience with other rubber products, the smell will dissipate over time. May 22, 2011
This product has great features I was skeptical about this purchase because I wasn't sure how wide and sturdy it would be. I was pleasantly surprised. We can fit 2 adult pairs of boots and 5 child-sized pairs of boots. The rubber is sturdy and it looks beautiful. The smell was a bit strong at first but wore off in a short period of time. I have told friends about it. May 22, 2011
Worth the Wait This took a while to ship, but when it was arrived I was glad I had waited. It's nice looking and quite sturdy. Since it was a little too long for the entryway in my house, I used it to line a hall closet so shoes can be stashed away even if they are a little wet. May 22, 2011
Excellent Quality Very sturdy thick tray to hold your outside shoes!! Love it and have had many compliments on it! May 21, 2011
Smart Style Looks great with decor, plus it is easy to clean and durable. May 21, 2011
Looks great (hard to believe it is rubber) and very functional- great for boots in the mud room and even for the dog's bowls! I love this boot tray- looks great (cannot tell it is rubber unless you touch it!) and very functional. I use it under a table in my entry way for boots, and also have one for my dog's food and water bowls in the kitchen! May 21, 2011
This product is a must. I have been looking for a decent boot tray. The ones I've seen at the store were small and boring. This boot tray is much larger and more sturdy. Plus the design just adds to the features. I bought two, since the price was right. May 21, 2011
A must have especially during the winter months. I am delighted with this boot tray. It is sturdy and is attractive for the entrance hallway. Although it arrived after the snow has gone, it will be of much value in the winter months to come. May 21, 2011
Great value I'm very pleased with this classy-looking boot tray that keeps our outdoor shoes neatly organized on the front porch. The shipment was delayed but Ballard's customer service kept us apprised of the revised delivery date. May 21, 2011
This product best feature was the rim to keep dirt off floor. I would recommend this product for a mud room. It holds my boots and garden shoes with no dirt getting onto the floor. I just simply pick it up and shake it outside or hose it down. May 21, 2011
practical and pretty! I needed some place to put the wet sneakers, crocs, and boots....it sits inside my entry way so the shoes and boots are easily accesible to go back out the door, while keeping the mess contained. It cleans off with a rinse from the hose. May 21, 2011
Very thick flexible rubber, elegant design! Very thick soft rubber tray with an elegant design! May 21, 2011
This product is great quality. This product design and quality are great. Material is EPDM which is similar to Natural rubber. So, it is longer life and soft feeling. We put it at the front door inside though, it is nice to put at there because of design of tray. I love this product. May 21, 2011
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Product:AM817-Highgate Rubber Boot Tray
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