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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 539 539
Sturdy boot tray This product is great for what I needed it for, especially since I got it on sale. It is sturdy and easy to clean. Holds about 4 pairs of boots. The reason I did not give it five stars is because it does have a strong rubber odor that I did not expect, but it does seem to be wearing off. Otherwise, very useful in protecting the floor and maintaining order. April 16, 2011
This product has great features I was skeptical about this purchase because I wasn't sure how wide and sturdy it would be. I was pleasantly surprised. We can fit 2 adult pairs of boots and 5 child-sized pairs of boots. The rubber is sturdy and it looks beautiful. The smell was a bit strong at first but wore off in a short period of time. I have told friends about it. May 22, 2011
Nice boot tray for entry The boot tray is well made of good quality rubber. Seems sturdy enough to take on the abuse of all four of my children! It does have a smell to it, but if you leave it outside to air out for a couple of days the smell subsides. May even purchase another :) September 3, 2011
This product really served its purpose. I just loved this product and it fits nicely into my decor as it is an attractive solution to storing messy, wet winter boots. Every item I have ordered from Ballard Designs has been attractive, functional and of the highest quality. I enjoy my shopping relationship with Ballard and thank you for all the emails which keep me abreast of special offers. April 19, 2011
Good Purchase The design is very nice and it fits about 4 pairs of shoes. It is the perfect size for us and absolutely serves its purpose. December 7, 2011
Oil Refinery Smelled like oil refinery out of the box.Fine now. January 12, 2012
Liked the first one so much we bought a second! We love our boot tray so much that we bought a second one. The rubber smells a little at first but that goes away quickly. Visitors have loved it and wanted to know where I got it. October 27, 2011
Great product The boot tray is stylish and functional! and easy to clean. December 28, 2011
Good product I like this boot tray, it serves the purpose and retains shoes by the door. quality is good December 10, 2011
Excellent quality Great size, doesn't slide around, & far superior to previous types I've owned. December 15, 2011
Great Boot Tray Sturdy, looks great, lots of boots fit on it. We were pleased. December 22, 2011
Perfect for dirty, wet shoes and boots! I love the scroll work on this roomy rubber mat. The rim contains any water, and it's easy to keep clean. Very reasonable price for an excellent product! October 29, 2011
It looks wonderful and is sturdy It is almost perfect--I just wish it wasn't quite as long so it would fit into my hall closet. December 4, 2011
Great Boot Tray! I need a boot tray in winter to hold wet or snowy boots. This tray is nice looking, far better than the less expensive ones you see in various stores. It's a somewhat flexible rubber, so would probably be less likely to snap and break compared to a harder rubber or plastic. I like it so much, when they went on sale I bought a second one! March 16, 2011
saves my floors from mud!! exactly what it claims to be. easy to clean, perfect size for work boots, etc. great price! saves my carpet! November 20, 2011
a bit overpriced, but seemingly indestructible After shipping was added in, this was a bit pricey for a piece of rubber. But it has a bit of style and it seems durable enough to be in our household for years. October 10, 2011
Love it! I love the design & durability. It easily fits 3-4 pairs of adult shoes. December 2, 2011
Perfect for our home, love it! This was the perfect finishing touch to our entryway, to corrall our shoes and keep the area looking tidy. Easy to clean, easy on the eyes. We love it! October 14, 2011
Great way to corral those shoes! We have a "no shoes" rule for our house, but that leaves us with a mess of shoes in the entryway. This is a great product to corral the shoes, protect areas from dirt/sand, and looks attractive. The scroll dresses it up. I don't have to worry about the rubber scratching. Cleans easily. May 23, 2011
Does the job it's intended for. This is a great product. One minor annoyance is that the intricate design tends to collect dust and dirt, and the only way to get it clean is to take it outside and use the hose. You can try to vaccuum it out but can't get it all. Overall, though, I really like it - it's just the right size and it keeps my floor clean! March 16, 2011
Perfect for living room Great boot tray-- heavy rubber just as described. Long and high enough for wet shoes/boots-- very happy! November 9, 2011
Sturdy and attractive The boot tray is made of heavy duty rubber with a deep bottom which will definitely keep dirt or water inside. Easy to clean off. Upon arrival, it smelled beyond atrocious - had to keep it outside for a week to air out but now it's fine. Great overall for the price. June 11, 2011
Love the look . Boot tray was just what I was looking for to use in my new bonus room. Not only fuctional but pretty too. November 5, 2011
Great looking AND very functional. Would recommend highly to anyone. Also, size is great--enough room for several pairs of shoes/boots, not too big. Excellent product. Size is perfect, room for several pairs of footwear, but not so large as to be an impediment. Would recommend to anyone. October 10, 2011
Worth the Wait This took a while to ship, but when it was arrived I was glad I had waited. It's nice looking and quite sturdy. Since it was a little too long for the entryway in my house, I used it to line a hall closet so shoes can be stashed away even if they are a little wet. May 22, 2011
Everything that was promised The Axis boot tray is everything the catalog promised, durable and easy to clean as well as great protection for my woods floors from visitors wet boots and shoes. I keep mine by my front door so that people can just slip their shoes off right into the boot tray. Best purchase I made all year! March 16, 2011
Will stand up to any amount of abuse! Very utilitarian yet beautiful design. Got it on sale at a great price too. The dog even tried to chew it, and it looks like it was never touched. September 14, 2011
This product is great quality. This product design and quality are great. Material is EPDM which is similar to Natural rubber. So, it is longer life and soft feeling. We put it at the front door inside though, it is nice to put at there because of design of tray. I love this product. May 21, 2011
GT I purchased 2 of the boot trays and am thrilled that I did. They kept the snow off my newly refinished floors and tiles and with all the rain we're having, it will also keep my floors safe from mud and dirt year round. And the BEST FEATURE - they are so easy to wash out! Thank you! March 16, 2011
Beautiful Design We've had a long hard winter here in NW New Jersey - waiting to be able to use it outdoors during the summer months near pool and deck area. It looks like it will withstand the elements - if it proves otherwise will report back. Thank you May 22, 2011
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Product:AM817-Rubber Boot Tray