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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Rubber Boot Tray 4.8 5 551 551
Perfect Not only is this tray big and sturdy and easy to clean, it is good-looking as well. It was the perfect solution to keeping the family boots neat and in one place. January 9, 2012
This product is of high quality I love the rubber boot tray that I purchased. It is a high quality product that is very thick and duarable. I purchased four black shelves from Ballard Design in the past and was very, very pleased with their degree of quality also. You have me hooked as a customer. Thank you. January 9, 2012
A very helpful product I gave it to my son's family and they were delighted, as was I when I saw it in the catalog. They plan on using it in the winter by the garage entrance, and in the summer by the pool entrance. It will be a big help when three little kids dripping seasonal water rush into the house. January 8, 2012
This is a great product. Very pleased with boot tray. It is quality, good looking and reasonably priced. January 7, 2012
Good product Looks great and is very functional. Only problem that I found is that one corner tore almost straight away. However, we have 5 rough kids and the tray was too close to our door so I think between those 2 things that is where the tear came from. I would definitely purchase this item again. January 6, 2012
Product is great! The boot tray is great. The last one I had rusted in many places and because this one is rubber I know it won't. It is a nice product with a good price. I highly recommend it. January 5, 2012
VT MUD The boot tray fits in the perfect spot of my mud room. Great for tossing the boots in after a day in the VT mud and or snow. The only thing I would change is the size. Otherwise very nice, does the job. January 4, 2012
This product is very helpful as well as attractive The Boot Tray is a great product. We have it by our front door and shoes can be dropped off immediately as we walk into the house. It is attractive and is easily out of the way of foot traffic. It is easy to clean and it is substantial since it is made out of rubber. I have given it as gifts this year at Christmas and all the recipients are pleased with the tray. January 4, 2012
Great product, great price! I just received this boot tray today. I ordered the French Axis design and am quite pleased. It's quite sturdy and holds all of my family's winter boots - 4 pairs. I noticed a slight rubber smell as I removed it from the box, but the smell dissipated shortly afterwards. January 3, 2012
Perfect addition to our home This was an economical and beautiful way to give my family a place to put their boots and shoes. I love it! Fits perfectly and looks stylish. January 2, 2012
great product Product met my expectations. Love the size and design. Functional, practical and attractive January 1, 2012
Great Quality I love this. It is a little more pricey than something you can get at a chain store, but the thickness of the rubber and the construction is wonderful. I intend to order a second one of these since we have a large family. Highly recommended! December 29, 2011
Depth of tray is very adequate. Appearance is good This product is good value for the price. It is sturdy, functional and looks good. It will save my floor from drips and stains! December 29, 2011
Love it! I bought this for soggy/muddy winter boots and shoes and am very happy with it -- especially considering the price. It cleans up easily and protects my wood floors. I'd definitely recommend it to others. December 28, 2011
Great product The boot tray is stylish and functional! and easy to clean. December 28, 2011
just what I wanted The boot trays are just what we needed in the mud room for holding shoes, boots, and outside footwear. They contain the dirt, mud, leaves, etc that comes in and are easy to clean. Thank you! December 28, 2011
This product is very attractive. Love the boot tray I purchased for my son's new home. Protects their floor from salt/sand residue. Looks so nice in their entry way. I'm convinced it will lasts many years! Prepared to buy another for other son! December 27, 2011
Good product, great price, multiple uses I bought this product to use not as a boot tray but as an underliner for my bonsai and orchid plants. It works great to protect the wood window seat and can be lined with rocks and water if you want to raise the humidity level. It would also work well for its original purpose. December 26, 2011
Great Boot Tray Sturdy, looks great, lots of boots fit on it. We were pleased. December 22, 2011
Makes a great tray for dog bowls I have 3 messy dogs. I put their water and food bowls in this to help keep my floor from getting messy. Works like a charm, and when it gets dirty just take it outside and hose it off. Going to get another one for boots. Great product. December 19, 2011
Excellent quality Great size, doesn't slide around, & far superior to previous types I've owned. December 15, 2011
The show tray is beautiful and so easy to clean. The tray is made from an extremely durable rubber yet it looks very pretty. I appreciate that I don't need to worry about it getting muddy or salty from people's shoes. I can just use a hose and clean it out. Everyone comments on what a great idea I had! I have actually purchased a second that I put out for parties. December 11, 2011
Good product I like this boot tray, it serves the purpose and retains shoes by the door. quality is good December 10, 2011
Perfect for kibble-flinging canines. My two adorable dogs have a propensity to fling food while eating, and the array of kibble on the kitchen floor has been giving my significant other fits. I looked online for a solution and did not see anything on the pet-oriented websites that could help remedy this solution. Then I came across this product while at the Ballard Design store in Jacksonville-perfect! It fits both food bowls and a water dish perfectly. Kibble flinging is contained and this has an easy cleanup with soap and water. Absolutely fabulous and fashionable product! December 9, 2011
Very practical & attractive item I love this decorative rubber boot/shoe tray! Reasonably priced, looks nice by the door, and really saves a lot of clean up, especially on rainy or snowy days. December 7, 2011
Good Purchase The design is very nice and it fits about 4 pairs of shoes. It is the perfect size for us and absolutely serves its purpose. December 7, 2011
It looks wonderful and is sturdy It is almost perfect--I just wish it wasn't quite as long so it would fit into my hall closet. December 4, 2011
Love it! I love the design & durability. It easily fits 3-4 pairs of adult shoes. December 2, 2011
Attractive & sturdy. Satisfied with this purchase. Very sturdy and attractive. Received very quickly. December 2, 2011
Product is durable and attractive I am very pleased with the rubber boot tray. It's a very durable product and it looks great in our entryway. It is also larger than the plastic ones we've used in the past so it holds more shoes...4 pairs neatly. November 28, 2011
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Product:AM817-Highgate Rubber Boot Tray
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