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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Rubber Boot Tray 4.8 5 564 564
Love it! My trays came in 2 different boxes...the one in a flat box came out a little bent in on the edges but it popped out with warm air and time. They had a strong rubber smell that also wore off. I LOVE these shoe trays. They look so nice by my front door and they catch all the water and mud! We just moved to an area where it rains constantly and the water was making a mess, these help SO much! Great quality and design!!! February 11, 2012
Very well made This product is very well made and functional. It catches all the soggy shoes at the door and prevents a lot of cleaning of the floors. February 11, 2012
Excellent buy I purchased two of these boot trays to put by my doors. They are perfect - durable and beautiful. Definitely a steal at $15. February 11, 2012
super durable~! This boot tray is wonderful! It is much better quality than I anticipated, super heavy duty and roomier than I imagined too. The only thing is that it did have a very strong smell right out of the box, not to worry though, I just left it leaning upright against the wall outside so air could circulate all around it for a few days and now it is fine. Do not hesitate to buy this! I may order another one~! February 11, 2012
Always wanted something like this.... Tire of putting wet and muddy boots and shoes on old towels or newspaper? That what I had been doing for years. Then I saw the Boot Tray. Fantastic. And it was on SALE!!! It is easy to clean, doesn't get brittle in the cold back porch. And it arrived before I expected it to. Way to go Ballard! Do you still sell sculptural items? Lindsay February 10, 2012
Great value Very durable, heavy rubber tray. Looks great for the money. February 10, 2012
Functional yet stylish Love the boot tray. Nice large size for my kids shoes and boots. February 10, 2012
Don't let the smell complaints affect your decision I was unsure of whether I wanted to buy this product because of the complaints of the smell. I left this item outside for probably about 2 weeks. I brought it into my mud room, and I haven't noticed any smell whatsoever. It looks great. It is incredibly functional. If you need a boot tray, I'd highly recommend it. February 10, 2012
Excellent quality and extremely durable I bought this boot tray for myself and loved it so much I decided to give as a gift for my mother. We always remove our shoes at back door before entering her house and this was the perfect gift for her. I ordered a second one for myself anf placed it at my back door as well. Love it so much I'm contemplating a third one for my back porch! February 9, 2012
Perfect This tray fits perfectly in our front hall and holds several pairs of wet boots or shoes. Plus, the leopard print is fun! I put it in the garage for a couple of days so the "fresh rubber" smell would dissipate before bringing it inside. February 8, 2012
Rubber Boot Tray I was pleasantly surprised when my rubber boot tray arrived sooner than promised - and just in time for a small snow fall. I've placed it right in front of a radiator near my front door - the boots not only have a place to stay but dry quickly! February 7, 2012
Beautiful & Practical! Decided to be a no shoe home so bought 2 - for front & back doors. Love them! So stylish yet so practical! Perfect place for us & guests to stash our shoes. All the outside mess - grass, dirt, yucky - stays inside tray and off my new carpet! Easy to bring outdoors to dump out & rinse off with a hose! Will not live without these trays!!! February 4, 2012
Outstanding product for messy boots/shoes! I have finally found the boot/shoe tray of my dreams! Instead of the usual, breakable thin plastic tray sold in home improvement stores, this rubber tray is substantial without being heavy, and it is formed so the the tray does not bend or break. Terrific item! February 3, 2012
Decorative enough to use inside I have this tray by my front door to help organize our shoes. It's decorative enough that it looks great - not like it's supposed to be outside or hidden in a mud room. February 3, 2012
More than a boot tray. After reading a previous post, I ordered a tray to use with my plants. Its a perfect use for it. I plan to order more. I may even use it for its intended purpose. :-) February 3, 2012
Great buy I could not be happier . Very functional, yet attractive . I like the longer narrower style as well . February 3, 2012
Heavy duty boot tray with attractive swirling design This product takes a mundane utilitarian item and elevates it to a tasteful home accessory. I am very pleased with the boot tray though it did have a very pronounced odor...which has since dissipated. Stays put on the floor. Excellent quality, great price! February 3, 2012
Looks great I got this just in time for the first ice/snow of the season and it kept my wet shoes off the floors. It looks nice and is good quality. Look forward to many years of enjoyment. February 2, 2012
Sturdy, pretty, and very functional! I love this boot tray and it doesn't go unnoticed by visitors. Purchased another as a gift for my sister and she is thrilled with it as well. February 2, 2012
HIGHLY recommend The boot tray is not only very stylish but VERY effective for it's purpose. Living in WI it traps all the wet snow and dirt that once ended up as a puddle on my wood floor. When i want to clean it I just spray it off. I have been looking at this for months and when it went on sale I jumped. Price was fantasic along with great/fast shipping. LOVE IT! February 2, 2012
Great all around product! I needed a boot tray and was delighted to see a "pretty" one in the catalog. When it arrived I was even happier! The tray is heavy so it does not slip on the tile floor, the size is perfect for my entrance way and holds at least 4 pairs of shoes or boots. The raised design allows for rain or snow to drain off the boots and then I can just rinse the tray later. I love it! February 2, 2012
Repeat purchase I reviewed my first boot tray last spring and lamented that I didn't buy more at the sale price. So when they went on sale again, I bought two more for my new mudroom. Great looking, sturdy, good value, protects my floors. They're still on sale, get yours now. February 2, 2012
Love the rubber boot tray! I had been looking at the Ballard boot trays in general, trying to decide between the metal and the rubber one. I decided to just go for the leopard print boot tray, and ordered 2 of them; one for my front door, and one for the door from the garage. They are working out SO well, I wish I had ordered them a long time ago! Another great purchase from Ballard Designs. January 31, 2012
You need this! This is a terrific product. Nice how something so utilitarian can be so attractive. Four pair of shoes/boots fit nicely. The sides are a good height to contain loose dirt as shoes dry. Cleans easily. January 31, 2012
Several uses for this product! I , living in California, don't have too many uses for a boot tray! I bought this to set my dogs water dish in because they make a mess and water is usually all over the tile floor and then people slip! I put the water dish in the boot tray and it works wonderfully!!! (and looks a lot nicer than a soggy/dirty towel!) January 30, 2012
Very nice boot tray I like this boot tray - it's pretty, and fits nicely in my cramped little entry way. In the past, I used an inexpensive "oriental" rug, and it didn't really work that well, and was bigger than I wanted. This is a big improvement. January 29, 2012
Functional and Fancy I bought two of these with the plans to give one away as a housewarming gift. I am keeping them both for me. I love how they fit everything including men's boots. Love them! January 29, 2012
Durable Boot Tray Great boot tray. Looks nice and seems like it will hold up over time. January 29, 2012
Very durable boot tray Bought this for my daughter-in-law and sons endless collection of shoes by the door.....looks great! January 29, 2012
Nice Boot Tray This boot tray is great. Very sturdy and a nice size. There was a very strong rubber smell when it first arrived and it took almost a week for the smell to dissipate. Otherwise, a wonderful tray! January 29, 2012
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Product:AM817-Highgate Rubber Boot Tray

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