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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 498 498
Looks great and a great value! After buying one of these boot trays to place near my backdoor last year, I'm back to buy another for the front door. These are a terrific value - the rubber is very heavy duty. It is attractive enough to keep near the back door all year long to hold the kids' dirty sneakers in the summer and boots in the winter. November 25, 2011
Great Quality I love this. It is a little more pricey than something you can get at a chain store, but the thickness of the rubber and the construction is wonderful. I intend to order a second one of these since we have a large family. Highly recommended! December 29, 2011
It was worth the wait. This boot tray was on backorder for months, so I didn't receive it until late April when my boots were put away for the season. That being said, I'm now using it in my mud room to put gardening supplies on when I bring them in wet and dirty from outside. The quality of the tray is excellent with a high rim around the outside to contain water, salt, mud... The rubber (not plastic) that it's made from had a strong smell right out of the box, but it dissipated in a week or so. I anticipate this lasting for a long time. May 18, 2011
Sturdy, pretty, and very functional! I love this boot tray and it doesn't go unnoticed by visitors. Purchased another as a gift for my sister and she is thrilled with it as well. February 2, 2012
Love the rubber boot tray. I use it for my dogs food mat. Looks great & contains the kibbles that fall out. February 19, 2012
Perfect for the muddy home. Gave as a gift for a horse farm owner. Very muddy this time of year so it fits in perfectly in the "mud room." Nothing fancy--just very practical as it can be hosed off---then look good with its design. January 11, 2012
very good the boot tray is very good quality. it is sturdy and heavy. I bought 3. they wipe or can vac with hose.I am using one for dog dishes. I was sick of the mess on the floor. It's perfect January 12, 2012
So great I bought 2 more... I initially purchased 2 of these to take to our mountain retreat. Loved them so much we needed 2 more for our home! Well made, well-priced. January 26, 2012
VT MUD The boot tray fits in the perfect spot of my mud room. Great for tossing the boots in after a day in the VT mud and or snow. The only thing I would change is the size. Otherwise very nice, does the job. January 4, 2012
Very durable Love this product and very happy I purchased it...... February 18, 2012
Shinyhappy This boot tray is great for wet boots and shoes. I have two, one by the garage entrance and one by our back door. They are used frequently. I was worried about the other reviews saying it was flimsy but so far it stays in place does not create the eyesore all the scattered shoes did before. I recommend getting this tray. November 6, 2011
Makes a great tray for dog bowls I have 3 messy dogs. I put their water and food bowls in this to help keep my floor from getting messy. Works like a charm, and when it gets dirty just take it outside and hose it off. Going to get another one for boots. Great product. December 19, 2011
attractive; purposeful I bought one, and loved it so much, bought another. One in the entry way and one in the mudroom/laundry room. Fits up to 3 pairs of large snow boots. January 19, 2012
Great buy I could not be happier . Very functional, yet attractive . I like the longer narrower style as well . February 3, 2012
This product is very attractive. Love the boot tray I purchased for my son's new home. Protects their floor from salt/sand residue. Looks so nice in their entry way. I'm convinced it will lasts many years! Prepared to buy another for other son! December 27, 2011
Love it! I bought this for soggy/muddy winter boots and shoes and am very happy with it -- especially considering the price. It cleans up easily and protects my wood floors. I'd definitely recommend it to others. December 28, 2011
Functional yet stylish Love the boot tray. Nice large size for my kids shoes and boots. February 10, 2012
Product is great! The boot tray is great. The last one I had rusted in many places and because this one is rubber I know it won't. It is a nice product with a good price. I highly recommend it. January 5, 2012
Great value Very durable, heavy rubber tray. Looks great for the money. February 10, 2012
Perfect Not only is this tray big and sturdy and easy to clean, it is good-looking as well. It was the perfect solution to keeping the family boots neat and in one place. January 9, 2012
Very durable boot tray Bought this for my daughter-in-law and sons endless collection of shoes by the door.....looks great! January 29, 2012
just what I wanted The boot trays are just what we needed in the mud room for holding shoes, boots, and outside footwear. They contain the dirt, mud, leaves, etc that comes in and are easy to clean. Thank you! December 28, 2011
Just what I wanted I was going to put this tray inside my entry way but because it is rubber - a very substantial rubber - it smells like a tire so it is outside for the time being until the new smell wears off. I like it. It is much sturdier than I thought it would be. We live in a wooded setting so my husband is always tracking in dirt mud etc and this gives him a perfect place to park his shoes/boots before entering the house and it keeps the porch looking tidy as well. Great product - I highly recommend it. April 18, 2011
Durable Boot Tray Great boot tray. Looks nice and seems like it will hold up over time. January 29, 2012
Just as described & as in the picture It was exactly what I was expecting, which is always nice. January 28, 2012
Perfect addition to our home This was an economical and beautiful way to give my family a place to put their boots and shoes. I love it! Fits perfectly and looks stylish. January 2, 2012
Beautiful but Stinky The reviews of other customers are correct. The rubber this tray is made of has a very strong odor- in my experience the smell dissipated over time (and with soaking/cleaning). Still, this boot tray is quite lovely for something made only of rubber so I would still recommend it! October 29, 2011
Practical and stylish We live in the mountains, and dropping our shoes in the boot tray as we come in the door helps keep the pine needles and slush from being tracked throughout the house. It cleans up easily, I take it outside and give it a shake and voila... all clean. November 11, 2011
Product is durable and attractive I am very pleased with the rubber boot tray. It's a very durable product and it looks great in our entryway. It is also larger than the plastic ones we've used in the past so it holds more shoes...4 pairs neatly. November 28, 2011
excellent value Boot Tray This is attractive boot tray that will not rust, is easy to clean, looks great in our entrance with the French design. It is heavy rubber and will not break. Should stand up better than our old boot tray. It is a bit narrower than our old rusted boot tray. Our foot wear fits and actually we enjoy it taking up less space now that we are used to it. We would recommend this product to others. Salt and mud do not affect the tray - cleans off with hose. May 23, 2011
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