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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 608 reviewers.
Rated 5 out of 5 by Good quality, great design This is very well made and great looking. The only complaint I have is the mud and drips from the shoes that shows on the bottom is rather hard to clean. I think I am going to fill mine with some pebbles to alleviate the mess. September 16, 2014
Rated 3 out of 5 by would not recommend This boot tray does what it is meant to do... keeps my kids dirty shoes confined to one place and it does look nice. However, I have it in my entry on the hard wood floors. It discolored the flooring underneath and turned the baseboards yellow. I will continue to use it since I doubt it can do any more damage. August 26, 2014
Rated 5 out of 5 by Fantastic! High quality, design is fantastic - purchased for my daughter's dorm room - perfect for wet/snowy boots! August 23, 2014
Rated 5 out of 5 by elegant and sturdy great purchase and we're very happy with it ! high quality. it seems like it should last for many years. August 13, 2014
Rated 5 out of 5 by Very sturdy! I actually bought two of these trays. I have one in my entry way, and the other in the garage. August 11, 2014
Rated 5 out of 5 by Great product! I purchased this to hold two dog food bowls and their water dish and it works great! No more mess on my floor, although I see this working just as well for boots in the winter and may need to get another! July 30, 2014
Rated 5 out of 5 by Heavy Duty, Durable and Good Looking I should have purchased four or five more of these (or more), for presents and for myself. The one I purchased is by the backdoor; could have used one at the front of the house and the shed. I am so impressed with the look and quality. July 21, 2014
Rated 4 out of 5 by Recycled Rubber boot tray The tray is nice looking, but has a 'slick' feel and is quite pliable. I expected a harder tray but it's fine and certainly waterproof due to it's thick, recycled rubber construction. It took Ballard about 4 months to finally send this tray with little explanation or apology so I'd given up on ever seeing it. Recently delivered, I was happy it finally arrived as it was replacing a metal Ballard boot tray that had a 'copper' colored finish but that tray had long since rusted, crushed and was ready for the trash July 20, 2014
Rated 5 out of 5 by boot tray I really like this rubber product. My husband and I work in the garden and outdoors,mowing the lawn and we come in with muddy shoes and dusty grass on our shoes which we would track the floor before, but now, we just slip the shoes off into the boot tray and no more dirty tracks on the floor. The clean up is quick,just turn over in the grass and sweep out. July 16, 2014
Rated 5 out of 5 by This product is stylish and functional! This is a gorgeous item and a great size. The longer and wider design is great for even men's work boots and a family of four's rain boots all fit on it! I would recommend this to any of my friends who are looking for a boot tray! July 14, 2014
Rated 5 out of 5 by Beautiful Boot Tray This boot tray is not only durable but it is great looking plus it is big. I love it! July 14, 2014
Rated 5 out of 5 by rubber boot tray serves us well! the rubber boot tray is exactly as described by Ballard; it is of exceptional quality and appearance. A perfect addition for our home. July 13, 2014
Rated 5 out of 5 by Perfect for the back door This is great for the back door mud room- good looking, easy to clean and exactly as described. July 13, 2014
Rated 5 out of 5 by It's exactly what I was looking for! It is the perfect size for the 4 people in our family, and it is nice looking too! =) July 13, 2014
Rated 4 out of 5 by Nice size, & sturdy Haven't needed to really use these yet, but I'm sure that they will be great when the winter time comes. My only concerns are the height of the scollwork inside the tray, if it will help the boots shed water, and also if the tray will be easy enough to clean. July 13, 2014
Rated 5 out of 5 by Perfect for our purpose I ordered this rubber boot tray for use as a tray for a concrete planter in our Florida room. It is perfect for that purpose. The tray is very sturdy and well-made. I didn't notice any strong odor that other reviewers mentioned. It was perfect right out of the box. My husband is very particular and he feels as positively about it as I do. July 13, 2014
Rated 5 out of 5 by Great to look at and very functional!! This rubber boot tray looks wonderful next to the front door. What a beautifull look to a basic concept. July 13, 2014
Rated 5 out of 5 by Perfect for the mud or laundry room Something as simple as this boot tray can really make the mud or laundry room special. It's just big enough to hold our daily shoes and small enough to fit between the dryer and the wall. Love it!! July 13, 2014
Rated 5 out of 5 by functional yet decorative I purchased two of these boot trays and am so glad I did. We keep them inside the garage for everyone to drop their shoes off before coming into the house. The heavy duty rubber material can easily be washed off with a hose. July 13, 2014
Rated 5 out of 5 by Quality Construction, Attractive As an avid gardener, I wish I had boughten 2 or 3 of these, one by each door. I am impressed by the quality and durability as well as the attractive design and large size. Plus the ease of cleaning it. I have 6 or 7 pair of shoes, sandals or boots I use in the yard depending on outdoor conditions; rain, dry, hot, cold, you get the idea. Can't go wrong with this product. I highly recommend this item to anyone to help keep indoor floors clean. July 8, 2014
Rated 5 out of 5 by perfect gift we gave this boot tray to our daughter-in-law and son, for the entranceway/hall in the older home they purchased recently June 28, 2014
Rated 3 out of 5 by Hoping Smell Diminishes I like the design and size of the boot tray. Unfortunately, the off-gases are so bad that nearly one month later I can not use it in my enclosed entrance. I have it airing on the back porch hoping that one day I will be able to bring it into our front vestibule. I should have realized that a 100% rubber item would likely have such a problem. I assume the smell it not an issue for most people. June 21, 2014
Rated 5 out of 5 by Perfect! For our cabin in the woods. Rain or shine or snow; it will be well used. A beautiful design. June 21, 2014
Rated 3 out of 5 by looks nice but not sturdy The boot tray looks very nice, and is large, but it's not very sturdy. The corner has ripped already - I think someone stepped on the corner and it ripped. June 20, 2014
Rated 5 out of 5 by practical AND pretty I have not yet had to use it for wintery boots but expect it to work well. Its deep enough to hold all of the mess we make, flexible enough to handle so I can take it outside to hose off. But above all it looks beautiful next to the door in my foyer. Quality is excellent (as I always get from Ballard). I think this will last years and years. Will be ordering another for the back doors. Thanks Ballard!! June 19, 2014
Rated 5 out of 5 by Great product!!! Great product. Attractive, durable and diverse use. We used the boot tray as a plant tray for our large square planters. Each tray accommodated two planters. Our only problem was the length of time it took between ordering and delivery. However, Ballard kept us advised of the status of the delivery and the product was worth the wait. June 19, 2014
Rated 5 out of 5 by A great value I ordered two rubber trays, one for the front door and one for the back. Our property is very sandy and this tray catches the majority of what comes in on our shoes. They are attractive and narrow enough that nobody trips over them. I had purchased the copper one many years ago and was completely sold on the boot tray then, but love the rubber ones even more. The price was fantastic, as well. June 19, 2014
Rated 5 out of 5 by Good size, nice design Took a while to get this product, but it was worth the wait! Nice scroll design embedded in the tray, fits nicely in the space we designated for it. Can't wait to use this classy-looking tray for our snow-covered boots next winter. Won't have to use towels on the floor anymore! June 19, 2014
Rated 5 out of 5 by Very nice rubber boot tray for indoor or outdoor! Not as fancy as the copper/metal version but because it's rubber it's super durable and good for outdoors if you need it (I do). Easy to clean too - just rinse off with a hose. Perfect for what I needed it for and I got it as a BHB item so great price too! June 19, 2014
Rated 4 out of 5 by Really nice looking and practical boot tray Overall, a really wonderful purchase. My main issue is that the boot tray plastic stunk for weeks after being removed from the shipping box. Beware of the smelliness in an enclosed space. June 19, 2014
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Product:AM817-Rubber Boot Tray

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