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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 420 420
Excellent Durability, Perfect Size Men's shoes fit perfectly, muddy and snow covered boots are contained. It also gets the Puppy Seal of Approval for naps! (See attached image for puppy) Highly recommended. October 12, 2012
Perfect for kibble-flinging canines. My two adorable dogs have a propensity to fling food while eating, and the array of kibble on the kitchen floor has been giving my significant other fits. I looked online for a solution and did not see anything on the pet-oriented websites that could help remedy this solution. Then I came across this product while at the Ballard Design store in Jacksonville-perfect! It fits both food bowls and a water dish perfectly. Kibble flinging is contained and this has an easy cleanup with soap and water. Absolutely fabulous and fashionable product! December 9, 2011
How did I live without it. This is a must have product for any environment, it helps to keep the floor dry in the wet days and the snowy winters. It also is a good way to keep those shoes nice and tidy at the front door, I am going to order one for my back door. February 17, 2013
Works for me! I ordered this product back in January and did not receive it until right before Mother's day. I gave this product as gifts to three others and myself. Popular product but finally happy to have it. When I got my product my 2 year old son helped me unwrap it. Kids love to play with stuff. Well he pretty much walked all over it, front, back, inside out and upside down, still in great condition. Does what it is suppose to do,(hold my shoes - from outdoor weather) plus more if your kids are like my little dinosaur. Fabulous product looks great, if black goes with your decor, I think they have it in brown now too. May 23, 2011
This product stinks - literally! I have a BD metal boot tray purchased 4 years ago which has started to rust. I decided to buy a non-metal tray and I liked the design of this one. I didn't give a thought to it being rubber rather than plastic. I use the tray in the house and the smell of the rubber is unbearable. The tray is currently sitting outside in the hopes that the smell will dissipate. After a month there has not been much of a change. Keeping a boot tray outdoors really would not work unless you have a fairly large, open air and covered area, which I don't. If you do have such an area then this tray would be an attractive solution. March 12, 2012
Big excellent catch all boot tray !!! This big wonderful boot tray is big enough to hold at least 4 pair sandy, wet or muddy shoes or boots. When my boot tray first arrived, I must admit I was just a wee bit disappointed-it did smell of rubber, when I first removed it from its' packaging. This smell was soon gone! Then it was a little bit misshapened , but I soon realized this is because it is made of rubber and the shape acclimated to the warmth of my home and it is just fine now! I would be delighted to recommend this tray and I think you will be pleased if you bought one too! March 14, 2013
Mudrooms deserve good stuff too! Let's face it, an active lifestyle, especially one that allows kids to be kids and parents to be kids right along with them, requires utilitarian items such as these that are best suited out in the open rather than tucked away out of sight. It may as well be attractive and look as though you really shopped for it. Sure, you can pick one up at a local discount, hardware, or home improvement store, and it will serve its purpose, but it won't be as large, its drainage grooves won't be as tall, it won't be as attractive, and it won't be as durable. In our house, this boot tray easily accommodates four well-sized pairs of adult shoes/boots and as many as seven pairs of youth shoes; its drainage grooves are cut tall enough to keep the boots out of the drippage and dirt; it looks neat and substantial; and it holds up to daily, all-day use like none other I've had. Its straight-lined, rectangular shape allows it to line up neatly against a wall or side-by-side with another, making the mud room actually look tidy! Its weight and heavy-duty rubber keep it in place. Its flexible sides are the perfect height and stay standing yet allow for the occasional plopping of boots by a youngster or an in-a-hurry adult. It cleans up well also...looks good as new each time. Again, as long as you need an items such as this, you may as well invest a little extra money into it to get a lot of extra life and style out of it. March 17, 2011
Strong, sturdy, does the job and looks good doing it. While it's not as fancy as some high-end metal trays, it's a great example of a very utilitarian product made to look a step above the ordinary. This boot tray is made of thick, heavy, sturdy (but still flexible!) rubber. It collects our slushy, salty, and muddy boots and the proportions are deep enough for our biggest pairs. The decorated base (I went with leopard print) collects moisture and muck while the boots stay dry on top of the design, and I can easily hose it off or rinse it out in the utility sink as needed. I wish I had bought a second for our other entrance while they were on sale! February 29, 2012
Cute! Heavy duty rubber, very large, super value! Bought two for a beach house, perfect for collecting everyone's sandy shoes! Super cute design, and heavy duty rubber, good quality. Very large, will fit several pairs of shoes. Great product to protect our hardwood floors. I looked around in all the stores I could find boot trays, and these are a better product and better price. Might buy another!! November 17, 2011
Essential for protecting floors Despite the fact that I have tile in my entryway, I seemed to fight a never ending battle of dirt, sand and salt puddles all winter. Not only does this tray corrral all the shoes and boots into a neat area, it also provides desperately needed floor protection from the sand and salt used throughout the winters here in the Midwest. The occasional wipedown is all that is needed to keep this tray clean, and it has made a huge difference in how tidy my entryway stays through the seasons. March 16, 2011
Decent for the price This tray was very affordable. I like the design in the bottom, it dresses it up a bit which is nice because it's at my entryway. Some of the edges are a little rough looking so the quality isn't as good as I had hoped(especially for Ballard) but since I didn't spend a ton its an acceptable trade off. You need to have a solid surface for it to sit on since the rubber is somewhat flexible, and it's a little smelly at first but the rubber smell goes away eventually. March 10, 2012
LOVE IT! I love this boot tray! It is a very solid product, not cheap or poorly made. The french axis design is molded right into the tray so it isn't something that is coming off or going to wear off. A few people had complained about the strong rubber smell, I could smell it when I first opened it, but it really wasn't anything too bad. Also, it was backordered when I ordered it and Ballard got it me much faster than I had expected. I am all around a happy customer! Don't go pay more somewhere else for a lesser quality product, you've found your boot tray right here! April 16, 2012
This product has many, many uses. I purchased two trays. One is used as a feeding/water station for Missy and Littleberry, my two dogs--there is ample room for bowls for all. The other I use for boots and gardening shoes. The trays are attractive, serviceable and easy to clean--vacuum and/or hose off. They would make excellent plant trays or could be used as a station for muddy gardening tools and in many other ways. I am extremely pleased with this product and recommend it highly. April 25, 2012
Use it for house plants I use it under house plants on a hardwood floor. It is lightweight and I can move the plants from room to room for the sunlight and I anticipate easy cleaning of the tray when it will need it. And it looks a lot better than those clear plastic saucers and it protects my floors better during watering. They tray does bend a little when you lift it, so you either have to drag it or be very, very careful when lifting it to move it with plants in it. February 21, 2013
Understated, Elegant, and Functional My husband always leaves his work boots by the front door when he comes home, which is nice of him not to track filth into the house, but quite unsightly for a guest to see first thing when they come over. So, when I saw this tray I knew it would be a perfect solution. It is the perfect size, quite pretty, and keeps all the dirt in. It can also be hosed off if it gets too messy. One thing I didn't expect was how flexible it is, but that does not seem to matter at all. Now his work boots and my pink rain boots can sit neatly side-by-side in organized bliss. October 22, 2012
Perfect!! I have never been disappointed in products from Ballard Designs. The Rubber Boot Tray is no exception. It is a substantial weight, good looking and does the job of keeping outdoor messes from being tracked indoors. I have one just inside my back door and also in the garage at the entrance into the house. No excuse for bringing in messes. Everyone should have these Boot Trays. Even though I saw the measurements advertised, I was surprised at how substantially large they actually are. Truly one of the best things I have bought to make life easier. Rochelle April 21, 2013
More than a boot tray. After reading a previous post, I ordered a tray to use with my plants. Its a perfect use for it. I plan to order more. I may even use it for its intended purpose. :-) February 3, 2012
Excellent, well-made product Product exceeded expectations but delivery took more than two whole months! This was disappointing and makes me wary of ordering anything else from Ballard. May 23, 2011
can be used for another great purpose I BOUGHT THIS BOOT TRAY TO USE UNDER MY DOGS WATER STAND BOWLS. nOT ONLY DOES IT DO THE TRICK BUT IT LOOKS GREAT TOO :) no more towels laying on the floor ! September 8, 2011
A Mud Room Plus! A great item for all those muddy boots or wet shoes. Not only useful, but quite handsome in our new mud room. May 15, 2013
Perfect spot for your shoes! I needed something to contain all my childrens' shoes that kicked off when they come in the door (and invariably spread dirt, snow, etc all over the floor) but didn't want it to be too obtrusive or look bad. I bought two of these, one for the front and one for the back door. They work perfectly. My 2 and 4 year old know just wear to put their shoes now and just last night my 4 year old scolded my husband for not putting his shoes on the mat where they are supposed to go! It also is a silent reminder to guests to take their shoes off when they come in without you actually having to say anything. The sizing is perfect as the one at my back door sits in a hallway and is narrow enough that it is not obtrusive but still holds alot of shoes! I am thrilled with these! April 19, 2011
Beautiful & Practical! Decided to be a no shoe home so bought 2 - for front & back doors. Love them! So stylish yet so practical! Perfect place for us & guests to stash our shoes. All the outside mess - grass, dirt, yucky - stays inside tray and off my new carpet! Easy to bring outdoors to dump out & rinse off with a hose! Will not live without these trays!!! February 4, 2012
It was worth the wait. This boot tray was on backorder for months, so I didn't receive it until late April when my boots were put away for the season. That being said, I'm now using it in my mud room to put gardening supplies on when I bring them in wet and dirty from outside. The quality of the tray is excellent with a high rim around the outside to contain water, salt, mud... The rubber (not plastic) that it's made from had a strong smell right out of the box, but it dissipated in a week or so. I anticipate this lasting for a long time. May 18, 2011
Checks dirt at the enteryway! I love the way it teaches my kids to take off their shoes and gives them a place to put them (before shoes were scattered between the door and their room!). My house has seen a dramatic decrease in the amount of cleaning since installing this wonderful piece in our house. The boot tray gets an A+ from our house!! August 6, 2011
Great Looking, Very Functional This product lives up to the description very well - it looks great and is quite sizable. The only negative is that dirt gets caught in the beautiful design. While I know it can be rinsed, that isn't particularly convenient to do! I saw the Ballard brass boot tray at a friend's house, and one thing I did appreciate about that was the smooth design which would be easy to wipe clean. All things considered, I am very satisfied with the appearance and functionality, and I believe this boot tray will be durable. November 20, 2011
Love this product! The style is perfect for my home. The scroll work on it is very nice. When I first opened the box, it did have a little smell, but I left it out overnight and it was gone the next day. You won't be disappointed with this item! It was just what I was looking for! Love it!!!! July 17, 2011
Bodascious Boot Tray I am quite pleased with this shoe catch-all. The Indian rubber is substantial (yes, like all natural rubber it needs to air out prior to installation) and the design is great. I paired it with a Liora Manne wrought iron pattern rug. My entry has a french feel to it now. July 24, 2011
Outstanding product for messy boots/shoes! I have finally found the boot/shoe tray of my dreams! Instead of the usual, breakable thin plastic tray sold in home improvement stores, this rubber tray is substantial without being heavy, and it is formed so the the tray does not bend or break. Terrific item! February 3, 2012
exactly what I needed This boot tray is well made, fits several pairs of shoes/boots nicely and for a great price... May 15, 2013
I love organization.... We've just moved into our new home. Whenever our kids and grandkids came over to visit, they all take off their shoes, so we had a shoe mess by the front door. (This is a good problem to have). I purchased the boot tray mainly for wet snow boots, etc. I noticed a strong rubber smell the day it arrived and aired it out on the back porch for a couple of days...the smell was completely gone. I now have the boot tray by the front door, and it reminds the kids immediately to remove their tennis shoes. October 6, 2011
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