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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 426 426
This product is excellent for boots & shoes. A great design boot tray. It's placed in the front hall closet for either snowy or rainy boots. It had an unpleasant order when unpacked, but this smell is easily removed when washed. June 10, 2011
This product is great quality. This product design and quality are great. Material is EPDM which is similar to Natural rubber. So, it is longer life and soft feeling. We put it at the front door inside though, it is nice to put at there because of design of tray. I love this product. May 21, 2011
Beautiful Design We've had a long hard winter here in NW New Jersey - waiting to be able to use it outdoors during the summer months near pool and deck area. It looks like it will withstand the elements - if it proves otherwise will report back. Thank you May 22, 2011
practical and pretty! I needed some place to put the wet sneakers, crocs, and boots....it sits inside my entry way so the shoes and boots are easily accesible to go back out the door, while keeping the mess contained. It cleans off with a rinse from the hose. May 21, 2011
Great Housewarming Gift I bought this for a friend who recently bought a new home. It made a great housewarming gift. It was packaged nicely for wrapping. It did have a slight odor, but that was expected. It is charming and a classy addition to the front porch. May 20, 2011
Attractive and functional I bought this boot tray to store shoes attractively and cleanly at the front door. The design is much nicer than a simple plastic tray and can be easily stored when no longer needed. June 4, 2011
This product is a must. I have been looking for a decent boot tray. The ones I've seen at the store were small and boring. This boot tray is much larger and more sturdy. Plus the design just adds to the features. I bought two, since the price was right. May 21, 2011
the best boot trays! I love my new French Axis Rubber Boot Trays! These trays have changed our mud room into a dirt free zone. We live in New England where sand, grit and salt are always on our boots. It is wonderful to have a tray to catch everything before it ends up being tracked through the house! They are very well made and beautiful to own. Thank you Ballard Designs for the great quality that you offer! March 17, 2011
Looks great (hard to believe it is rubber) and very functional- great for boots in the mud room and even for the dog's bowls! I love this boot tray- looks great (cannot tell it is rubber unless you touch it!) and very functional. I use it under a table in my entry way for boots, and also have one for my dog's food and water bowls in the kitchen! May 21, 2011
Great value I'm very pleased with this classy-looking boot tray that keeps our outdoor shoes neatly organized on the front porch. The shipment was delayed but Ballard's customer service kept us apprised of the revised delivery date. May 21, 2011
Awesome! I have order another one to place somewhere in my house. Now if I can get my husband to put his shoes on it. It keeps all the shoes organized June 11, 2011
Awesome! This boot tray was perfect for my mudroom. It is large, sturdy, and pretty. I am planning on ordering another for my entryway!! June 14, 2011
Love it, works great. I love my boot tray. It fits perfectly in my entry hall and has helped so much with the dirt problem. I do not have to sweep a couple times a day now. The kids now take their shoes off right away and put them in the tray. May 20, 2011
Stinky rubber While this tray looks very nice - the rubber that it is made out of smells horrible. There is no way we can keep this inside our house. June 11, 2011
Extremely happy with this boot tray! Excellent design; holds four pairs of shoes even my son's size 12! Tucks neatly just inside kitchen doorway and saves the hardwood floors! June 10, 2011
Exactly as pictured and described. Everything about this boot tray is as pictured and described. Unfortunately, it smells (as new rubber products often do). Based on my experience with other rubber products, the smell will dissipate over time. May 22, 2011
good choice Really nice looking boot tray: good quality of material and design. Will hold a lot of boots. Good enough for the front hall. June 11, 2011
Great Boot Tray I have 3 of these boot trays and I love them. They keep the dirt contained and my porches clean. They are easy to clean, durable and they look nice too. June 3, 2011
A must have especially during the winter months. I am delighted with this boot tray. It is sturdy and is attractive for the entrance hallway. Although it arrived after the snow has gone, it will be of much value in the winter months to come. May 21, 2011
rubber boot holder fits under bench ar home very nicely, looks nice, very durable and easy to clean. June 17, 2011
Substantial Love the boot tray. It's very substantial so I'm sure it will last for years. The design is beautiful and very eclectic so it would look great in many settings, including my mudroom! May 23, 2011
Great product functional and good looking Love the boot tray, we use it everyday. Very cute too June 21, 2011
This product best feature was the rim to keep dirt off floor. I would recommend this product for a mud room. It holds my boots and garden shoes with no dirt getting onto the floor. I just simply pick it up and shake it outside or hose it down. May 21, 2011
Great for keeping the entryway tidy! I like this boot tray so much I'm going to order another one for another entryway. My husband wears a size 13 and his shoes fit perfectly. You won't be disappointed. May 24, 2011
Very practical Use this for shoes/boots on return from horseback riding - saves a lot on my entry way and carpets. Easy to clean with a rinse of the hose outside my door. May 25, 2011
Classy As classy as a boot tray can get. Looks quality in our front entryway. June 11, 2011
Stylish and durable I love that it made of natural latex, stylish looking and durable. Its easy to clean and feels like it can take a lot of abuse from dirty shoes. May 23, 2011
Great Boot Tray! I need a boot tray in winter to hold wet or snowy boots. This tray is nice looking, far better than the less expensive ones you see in various stores. It's a somewhat flexible rubber, so would probably be less likely to snap and break compared to a harder rubber or plastic. I like it so much, when they went on sale I bought a second one! March 16, 2011
Like the quality and size The tray holds about 4 pair of adult shoes or 3 pairs of boots. I not only like the thickness of the rubber but its flexibility. At first I didn't like the strong "tire smell" when I opened the box, but it has since dissipated. I would recommend this product! April 16, 2011
Works great! Keeps the dirt off the floor! Delivery time was excellent. Works great in my wash room. June 11, 2011
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