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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 616 reviewers.
Rated 4 out of 5 by Good quality Big enough for 3 large pairs of snow boots. thick, sturdy rubber construction. March 30, 2012
Rated 5 out of 5 by You did good! I had a horrible problem bringing it inside. The top fell off - all hardware fell out. I was NOT contacted beforehand and it was dumped outside and left. If I were you, I would certainly speak to people who deliver your products. I had a very hard time with the whole thing. That being said, I'm pretty good with tools so all is well. However, I think they should refund my delivery charges. March 30, 2012
Rated 5 out of 5 by Overall great product for the price. I was very impressed with the quality of your rubber boot tray. It is exactly what I wanted for my back door entry. March 30, 2012
Rated 5 out of 5 by Great value. Loved the boot caddy. Bought one for office and one for home. Durable and rugged. Purchased on the weekly special. Great find. March 30, 2012
Rated 5 out of 5 by very durable The tray exceeded my expectations. I've seen similar ones at home stores in the area, but are thinner. The tray is made with thick rubber. March 30, 2012
Rated 4 out of 5 by Large enough for more than 2 pairs A lovely tray for boots by the door. THe only negative is that because of it's size, it's a little "wobbly" when I have to move it. Other than that , it is deep enough to hold all moisture and it is stylish. March 30, 2012
Rated 2 out of 5 by The tray smells like dead fish This boot tray is attractive and functional but I had to put it in my garage instead of my house. It smells really bad even several weeks after unpacking it. I would send it back but the shipping costs to send it back doesn't make sense as the tray wasn't really costly. March 30, 2012
Rated 5 out of 5 by Looks great and does the job! This was a great value at the sale price and nicer looking than the cheap plastic ones I've seen locally. March 24, 2012
Rated 5 out of 5 by Love it! It makes even my husband's dirty boots and running shoes look cute on our back porch! It's a nice place to leave our "yard" shoes for quick trips outside. March 18, 2012
Rated 5 out of 5 by Exceeded my expectations! The rubber boot tray exceeded my expectations! It is well-made, attractive and bigger than I expected. It is also a great price. I bought two of them to set by each entrance and couldn't be happier with my purchase! March 15, 2012
Rated 5 out of 5 by Boot tray I love this rubber tray. I actually use it for my pets food and water bowls. It fits 3 large cat food bowls and 2 large and 1 med. sized water bowls, it is that big! It is super sturdy also. Now I don't have spilled water or food all over the floor. Great product March 14, 2012
Rated 4 out of 5 by Great product for snowy winter boots. Great product for snowy winter boots. Very easy to clean. Is a little bit flimsier than I thought it would be but definitely completes its purpose. March 13, 2012
Rated 1 out of 5 by This product stinks - literally! I have a BD metal boot tray purchased 4 years ago which has started to rust. I decided to buy a non-metal tray and I liked the design of this one. I didn't give a thought to it being rubber rather than plastic. I use the tray in the house and the smell of the rubber is unbearable. The tray is currently sitting outside in the hopes that the smell will dissipate. After a month there has not been much of a change. Keeping a boot tray outdoors really would not work unless you have a fairly large, open air and covered area, which I don't. If you do have such an area then this tray would be an attractive solution. March 12, 2012
Rated 5 out of 5 by Perfect! This is a quality boot tray at a great price. I bought two, one for a tray for under plants. Would love the same thing in a size suitable for dog dishes without having to get the bowls too. March 12, 2012
Rated 5 out of 5 by Great Value I found this boot tray to be attractive, a generous size, practical (rubber), and a very good value. March 12, 2012
Rated 5 out of 5 by Good size, looks good The rubber is has more weight to it, and doesn't get moved around when shoes or boots are pulled on or off of it. It looks much nicer than the last one we had, and fits under our mud room bench. March 11, 2012
Rated 5 out of 5 by attractive and functional! Price point was great for a quite an attractive, functional and easily maintained boot tray. Highly recommend this product! March 11, 2012
Rated 5 out of 5 by Form follows function beautifully Great design, the raised pattern allows air to get to the bottom of shoes and boots while looking stylish at the back door. March 11, 2012
Rated 5 out of 5 by Fantastic! I loved this product soooo much, I bought two more! For us it fits 3 larger sets of boots or 4 sets of shoes. March 11, 2012
Rated 5 out of 5 by Great size for entire family! The size is perfect for men and womens boot. I would recommend this if you like having things organized at your entrance and live in a climate where the cold weather is a issue. March 10, 2012
Rated 5 out of 5 by Boot tray quality excellent. Made very well and has a quality look. Would order again based on this purchase. March 10, 2012
Rated 5 out of 5 by Great sizing....and weighty. This fit my entryway space really well, the length was so much better than the standard store versions. I like that the width is just large enough to handle a men's size 13 boot. As it sits on tile, I am glad the rubber doesn't slide all around like the cheaper plastic versions did and was a very good value, on sale even! March 10, 2012
Rated 5 out of 5 by Boot Caddie I bought this item for my daughter who lives where it snows a lot and with three children and two adults coming and going, it's difficult to keep the wet shoes and boots from messing up the house. This boot caddie seemed the perfect answer and so it proved to be. She told me she might order another to put by another door in the house. It's always fun to buy a gift that is perfect for the receiver! March 10, 2012
Rated 5 out of 5 by Attractive and sophisticated yet functional. I love how attractive and sophisticated this boot tray looks in my foyer. I constantly have people coming over and taking their shoes off and this helps reduce the clutter. March 10, 2012
Rated 4 out of 5 by just right! This boot tray fit my space perfectly. It is durable and looks nice enough for indoors. I'm very happy with this purchase. The only negative, it gave off a very chemical odor when I first opened the package but it went away pretty quickly. Great value! March 10, 2012
Rated 4 out of 5 by I really like this product. It took a while to get here but I like it now that it is here. It is attractive, durable and usefull. I did need to order several because this family has lots of shoes, but we are happy our pile looks attractive and orderly. March 10, 2012
Rated 5 out of 5 by Repurposed Rubber Boot Tray I love the look and feel of the rubber boot tray. I am however using it for a dog dish tray. It looks great with the Dog Food Container that I also got from Ballard Design. It works great because it catches the water that the dogs drip and the dog dishes and the food container all fit nicely in the tray. And best of all, the tray fits in with the decor in our living room, where we have the dog dishes. March 10, 2012
Rated 5 out of 5 by Super Quality and Beautiful ! Extremely durable and great to look at. Fits 3 to 4 pairs of shoes easily. Great value ! Great Price ! March 10, 2012
Rated 5 out of 5 by Stylish yet very functional Living in the upper Midwest, wet, slushy footwear is a fact of life six months of the year. The rubber boot tray contains the mess and does it with style! The heavy but pliable rubber doesn't harden and crack and is easy to hose off clean when spring bring us relief of snow and ice salt. I'm sure it will continue to contain the muddy mess that April's showers are sure to bring. March 10, 2012
Rated 5 out of 5 by Love these boot trays! Living in snowy Colorado, these functional and appealing boot trays came in the nick of time. The size and shape and depth of these trays are perfect for holding snowy, muddy boots and shoes. The rubber is easy to hose clean. I have one at the front and one at the back doors. March 10, 2012
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Product:AM817-Rubber Boot Tray

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