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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Rated 4.6 out of 5 by 22 reviewers.
Rated 1 out of 5 by Will not stop shedding I loved the color and size of the rug. The rug was delivered on time along with the rug pad. The rug began shedding immediately, which I expected, but still continues after over 4 months. I have fibers all over my kitchen , all the time. You need to vacuum multiple times a day which I do not have time to do. I would not recommend this to anyone! October 5, 2015
Rated 5 out of 5 by Love it! I purchased several rugs from Ballard and this one was by far my favorite. The driftwood color is beautiful and contrasts nicely with the light cream colored tile in my house. The rug is soft and well braided. Shipping was fast and the plastic used to wrap the 8' rug was very thick and of good enough quality to protect the rug while in transit. I was pleased to find a return shipping bag included in the event I needed to make a return. Fortunately I didn't need to do that, but I did return another rug because it was too light in color and washed out by the tile in my house. The return process was super easy and cheap considering the size of the product and my refund was processed within 10 days of returning the item. August 24, 2015
Rated 5 out of 5 by Soft on the feet I am very happy with this rug. I added it to my wish list a few months before I purchased it. I absolutely hate paying for shipping, so I waiting until I had a free ship coupon. It was totally worth the wait. It is a lot softer on the feet than I anticipated and it goes beautifully in my eating nook. August 18, 2015
Rated 5 out of 5 by So far, so good!! Our rug arrived very well packaged and in great shape. It looks great under our round glass-top table. It does shed some, but you're not aware of that until you vacuum -- then you're surprised by how much is in the canister! I love this rug because of it's various shadings of color -- white to gold and even some dark markings here and there. The colors are a lovely contrast to the honey maple hard wood floor that the rug sits on in my dining area. I'm hoping that it will wear well -- we've only had it about a month so far. We did buy a natural rubber and felt rug pad from another place (we'd read on line that that combination of materials was safest for wood floors). August 2, 2015
  • 2015-11-24 T08:46:00.217-06:00
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Product:RN025-Round Braided Jute Rug

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