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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rosselli Embroidered Drapery Panel is rated
5.0 out of
Rated 5 out of
Great drapery panel!Love the look, love the quality! I was extremely happy with this purchase!
Date published: 2016-11-15
Rated 5 out of
Very pleasedOrder arrived very quickly and exactly what I ordered. Quality is excellent. I am so pleased
Date published: 2017-01-10
Rated 5 out of
WOW! Well worth the moneyI've been shopping at Ballard for years but this is my first curtain purchase. We've been very slowly renovating our home and slowly decorating as we go. We just replaced all our windows and threw out old hideous blinds. We're rural and it's dusty out here so I was looking for a quality curtain that I could wash and besides the look of the curtain, being able to wash them was a big purchasing factor. I shopped and shopped looking for quality curtains and nothing compared to these, especially now that I have seen them in person versus what else is out there. The pattern is embroidered on. I looked at many similar that were printed and they just lost something in the quality and the look/design. I went back and forth for ages on which color as our walls are beige and our furniture ranges from cream to distressed white to greys. I ended up with the truffle (chocolate) design and I absolutely love them. What awesome quality. Heavy, nicely lined. I purchased 10 panels and struggled at spending so much on curtains but they won't be going back! The attached photos were taken right after unwrapping and hanging. I'm going to steam them but they don't need much attention. There were some differences in the lengths but I was prepared for this as this is common with many curtain brands. Before hanging them I laid them all out and matched up lengths and the slightly shorter panels will be behind furniture. They were really easy to hang (with the exception of my helper who liked them as a cushion), but our rods which are cheap will probably need to be replaced with something a little sturdier as the drapes have some weight to them and the rods are drooping a bit. They do say dry cleaning is recommended for cleaning on the actual curtain versus what was on the site when I purchased so when I do wash them I'll come back and update how that went. Thanks Ballards for helping me match up colors and combos I never would have thought to do on my own.
Date published: 2017-02-26
Rated 5 out of
Love these Panels!The Rosselli Embroidered Panels are beautiful. Great quality, lined and a nice weight when hung. I chose the Truffle color which is a wonderful contrast to the lighter ivory background color.
The soft watercolor herringbone pattern of our Kenzie Panel was painted by
our own in-house artist. Made of nicely weighted linen-cotton blend, the slightly slubby texture enhances the painterly look. Ivory tape trim completes the picture. Hangs from 3" rod ...
The intricately embroidered trellis design is based on a garden gate we
happened upon in Florence. This finely finished linen/cotton drapery panel is blind stitched in fully lined, cotton blend with 4" bottom hem and weighted corners to enhance the ...
Make any room in your home feel like a cozy cottage getaway
with our Custom Bullion fringe panel. The panel gently filters sunlight, while the 5 1/2 natural bullion fringe adds a touch of playful comfort. Includes a 3 rod ...