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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Set of 4 Rosa Melamine Dinner Plates 4.8 5 12 12
Loved the product and would highly recommend. Everyone who saw my plates thought they were real china until they picked them up. They all loved them. The plates look great with coordinating small plates as well as bowels. August 11, 2014
Great set! Got a set for 12 of theses plates, salad plates and bowls. I love them! People think they're pottery to look at them. They go in the dishwasher and come out great! Got a serving bowl too. Very happy! August 9, 2014
Lovely platter I can't wait to use my new platter. The melamine is of a very good quality. May 21, 2014
Lovely plate The plate is a very high quality melamine. I am most pleased with my purchase. May 21, 2014
Just what I wanted Time will tell how long they last but I have now had the bowls for several weeks and enjoy using them for dinner with pasta dishes, casseroles, etc. May 15, 2014
The look of Stoneware I love these for use on my patio. They look like high quality stoneware without the fear of breaking!! April 30, 2014
Beautiful design with the look of pottery. I've shown these plates to several friends and they did not think they were plastic until they picked them up. The "white" plates are actually ivory and very pretty. Perfect for dinner on the deck this summer. April 21, 2014
Nice looking and sturdy! Ordered these to 'upgrade' from paper plates for our BBQ picnics with friends and neighbors. These are absolutely the nicest casual dining dinnerware you will ever see and use. We ordered dinner and salad plates and now I want to order a few serving pieces to go with in a mix/match way. REALLY nice! You will definitely use these again and again over the summer!! February 28, 2014
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Product:BO001-Rosa Melamine Dinnerware
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