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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.8 out of 5 by 15
Rated 5 out of 5 by Judy1 Beautiful!
Beautiful and functional! We use it for outside cooking but it could easily become one of our regular platters indoor as well - it's the usual great quality I have come to expect from Ballard Designs!
August 15, 2014
Rated 4 out of 5 by Jtowner Plates look like stoneware!
The white plates are cream in color and look very rich. They have fooled my guests who picked them up to be surprised they were not stoneware. I also ordered the navy and spa but returned the spa as they do not look rich and the color seems darker and dingy compared the pictures on line.
August 14, 2014
Rated 5 out of 5 by Batchelorgirl Great addition to the beach house!
Perfect match to decor and durability make this a great addition to our vacation home!
August 13, 2014
Rated 5 out of 5 by shorehome Loved the product and would highly recommend.
Everyone who saw my plates thought they were real china until they picked them up. They all loved them. The plates look great with coordinating small plates as well as bowels.
August 11, 2014
Rated 5 out of 5 by Northshore Great set!
Got a set for 12 of theses plates, salad plates and bowls. I love them! People think they're pottery to look at them. They go in the dishwasher and come out great! Got a serving bowl too. Very happy!
August 9, 2014
Rated 5 out of 5 by jaymeg Lovely platter
I can't wait to use my new platter. The melamine is of a very good quality.
May 21, 2014
Rated 5 out of 5 by jaymeg Lovely plate
The plate is a very high quality melamine. I am most pleased with my purchase.
May 21, 2014
Rated 4 out of 5 by LTS1 Just what I wanted
Time will tell how long they last but I have now had the bowls for several weeks and enjoy using them for dinner with pasta dishes, casseroles, etc.
May 15, 2014
Rated 5 out of 5 by MChase The look of Stoneware
I love these for use on my patio. They look like high quality stoneware without the fear of breaking!!
April 30, 2014
Rated 5 out of 5 by Likes2cook Beautiful design with the look of pottery.
I've shown these plates to several friends and they did not think they were plastic until they picked them up. The "white" plates are actually ivory and very pretty. Perfect for dinner on the deck this summer.
April 21, 2014
Rated 5 out of 5 by NancyHHI Nice looking and sturdy!
Ordered these to 'upgrade' from paper plates for our BBQ picnics with friends and neighbors. These are absolutely the nicest casual dining dinnerware you will ever see and use. We ordered dinner and salad plates and now I want to order a few serving pieces to go with in a mix/match way. REALLY nice! You will definitely use these again and again over the summer!!
February 28, 2014
The Florence Charger does double duty as a dazzling frame for your
special china or as a buffet-sized plate. Shimmering golden rays of real gold leaf surround the soft ivory field with a delicate floral medallion at the center. Florence ...
Our stylish Indoor/Outdoor Placemats love kids, crowds and all kinds of weather.
Made of surprisingly soft Sunbrella® canvas, they resist the toughest spills and stains, including red wine, chocolate and berries. Sunbrella Placemat features: Outdoor safe Mold, mildew & fade ...
Our stylish Indoor/Outdoor Tablecloth loves kids, crowds and all kinds of weather.
Made of surprisingly soft Sunbrella® canvas, it resists the toughest spills and stains, including red wine, chocolate and berries. Sunbrella Tablecloth features: Outdoor Safe Convenient Umbrella hole dissapears ...