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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rope Tieback 4.8 5 21 21
great product I love to chuncky size and look of these tie-backs; More contemporary looking than traditional tiebacks. The price was great, too. I bought the Natural Jute. My Only regret is that I did not also get the off-white ones. When I went back to order two sets of the off-white, they were already sold out. Too bad for me :( January 19, 2012
Nice, but attaching is not "pretty" Overall nice looking, but difficult to understand how to hang without the attaching rope showing. January 19, 2012
Nice chunky tiebacks! The tiebacks are exactly What I was looking for a great price. You cannot go wrong with these tiebacks! They are thicker than they appear in the image. November 25, 2013
Perfect Final Touch I ordered the natural rope tiebacks for the burlap curtains I had purchased earlier. They are the perfect final overall touch to my other purchases. January 19, 2012
Exactly what I had in mind These tie backs look exactly as they do in the picture, but they are light weight and supple, not coarse and heavy. October 31, 2011
Looks great with burlap drapes...... I ordered these to go with the lined burlap curtains, and they look great together! Very substantial rope with delicate end caps. Nice price, too! October 21, 2013
Perect my drapes needed a perk up, this did it, very pleased. October 10, 2013
Classy The tie back is a nice accent for the burlap drapes- very functional, too. July 1, 2013
Great nautical look These go great with the Burlap draperies, gives them an almost nautical look which is what I wanted. April 23, 2013
Looks great and very functional! The tiebacks arrived quickly and look just like the picture. Nice, heavy, quality material that looks great against my burlap curtains! March 4, 2013
This product cant be beat These tie backs are perfect for any drape. Perfect size and very noticeable. The price is also great. Finally an accessory that is not overpriced and looks expensive. Thank you! January 5, 2013
Substantial I got the natural jute one to go with the burlap panels, just like the other reviewer wrote about. I do wish though they had the off-whilte cotton one available when I ordered them. The tie-backs are very substantial and rugged and they do look good. However, I do echo the other reviewer that in order for it to look like the picture on the website, you may have to find another way to anchor the tie-backs on the wall somehow first. I don't have such anchors, so I just hook it back to the loop at one of the ends. Luckily they are staying up so far so I am just going to leave them like that. August 24, 2012
Great purchase We purchased the Natural Jute rope tieback and couldn't have found a better match for our family room. We had considered trying to make a rope tie back but when we saw how reasonable this one was and how great it looks, there was no other way to go! November 9, 2012
Need 2 The tie at the end should be something more rustic. A rustic metal loop would be great! Funny thing, they are not sold in pairs. You need 2 for one curtain. September 27, 2012
Bought more!!! They look great on drapes that I have covering a slider we have in our condo. I liked them so much that I ordered another set (with drapes I purchased from Ballard's) for a guest bedroom I have in my home. September 15, 2012
Thank you Ballard for offering thick rustic rope tie backs at a decent pricepoint. They accent the Ballard burlap drapes perfectly. September 29, 2012
BEAUTIFUL These tiebacks look great with any decor. They blend in well and show themselves nicely with any drapery. I'm proud to have them in my home. July 1, 2012
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Product:FG075-Rope Tieback