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Returns & Exchanges

Standard Return Policy

If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund (excluding Shipping & Processing fees).

"Best of Ballard" Items

We invite you to try items within our Best of Ballard collection risk-free for 30 days. If you're not delighted, we'll refund the purchase price AND shipping costs. To earn Best of Ballard status, an item has to be one of our top-rated, bestselling products of all time plus it must be offered at our lowest possible price. That's why you can't combine a Best of Ballard offer with any other discount or sale. You'll never find a better deal or better time to experience Ballard.

How do I return or exchange an item?

If you're not satisfied with your order for any reason, simply return it within 90 days and we'll exchange, credit or refund the cost of the item (excluding Shipping & Processing fees). All Ballard products are guaranteed from defects for a full year from the date of shipment. Please note: Any items that are monogrammed, customized or made-to-order cannot be returned or exchanged.

Based on the dimensions and weights of the products in your order, the front of your packaging slip may contain a UPS or Return Service (RS) label. If you have received this label, your order qualifies for our Easy Returns service (OPTION 1). If your package does not contain a UPS/RS label, please follow OPTION 2.

OPTION 1: Easy Returns: Shipping via UPS/RS Label

This option allows you to use the pre-paid UPS Easy Returns label for just $8.95. Please note: Not all orders will receive the Easy Returns label. If you did not receive an Easy Returns label, email Customer Service along with your order # to obtain specific return instructions for your item. custserv@ballarddesigns.net. If you would like to take advantage of this service, follow these easy steps:

  1. Complete sections one, two, and three of the pack slip and include it with the item you are returning.
  2. Affix the UPS/RS return-shipping label I over the original shipping label on your package and reseal it for shipment. If your original package is unusable, please use similar packaging with sufficient packaging protection.
  3. Drop off the package at any UPS delivery or pickup address. For UPS drop-off locations or authorized shipping outlets, call 1-800-PICK-UPS or visit ups.com

Rug and Fabric-by-the-yard Returns: We can only accept rug and fabric returns if returned in an undamaged shipping bag. If the original bag is unusable, email us at custserv@ballarddesigns.net and we'll be happy to send you a return-shipping bag. Please note: This service is not available for return shipments from Alaska or Hawaii.

OPTION 2: Shipping via Carrier of your Choice

This option allows you to use the carrier of your choice to return an item weighing less than 50 lbs. to Ballard Designs. If you would like to take advantage of this service, please follow these easy steps:

  1. Complete sections one, two, and three of the pack slip and include it with the item(s) you are sending back.
  2. Apply the pre-addressed return label II on the front of the Ballard Designs packing slip.
  3. Apply the carrier's shipping label onto your package. If your original package is unusable, please use similar packaging with sufficient packaging protection. Pay the carrier's shipping charge for return shipping.

Rug and Fabric-by-the-yard Returns: We can only accept rug and fabric returns if returned in an undamaged shipping bag. If the original bag is unusable, email us at custserv@ballarddesigns.net and we'll be happy to send you a return-shipping bag. Please note: This service is not available for return shipments from Alaska or Hawaii.

If you did not receive a UPS/RS label on your packaging slip, follow OPTION 2 or email us at custserv@ballarddesigns.net.

Our Returns Shipping Address is:

  • Ballard Designs Returns Department
  • 8879 Union Centre Boulevard
  • West Chester, Ohio 45069

Can I return shipped purchases to your store?

Yes…and no. If you received an item via STANDARD SHIPPING, you can return it to any of our retail stores. Due to their size and weight, items received by Truck or In-Home Delivery cannot be returned to stores. To return Truck and In-Home deliveries, call or email us to schedule a return pick-up:

Please note: All purchases made at our outlet stores are final sale and are non-returnable. Full price items cannot be returned to outlets.

Customized or Special Order Items

Any items that are monogrammed, customized, Custom Plus, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued.

How do I return extra heavy or oversized items?

For orders delivered via Truck Delivery or In-Home service, call or email us to schedule a return pick-up:

Once I return an item, how long will it take to receive a refund?

Once an item is received in our warehouse, a refund or exchange is processed immediately. For credit card orders, you can expect to see your credit within 3 business days. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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  1. Grab your favorite Ballard items from the site, and drag and drop them here.
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