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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Reston Corner Media Console with Hutch 4.8 5 40 40
Great Utility and Attractive We received our Reston Corner Media in about two weeks. We are receiving many compliments on its beauty. It has enlarged the room since it fits nicely in the corner. Holds all our equipment well enough for the big screen, dvd player, tuner and some of the speakers. There are more expensive pieces of furniture, of course, but for our traditional/country look it is quite sufficient. Will use this company again. Great service, too. August 6, 2011
This corner unit was a perfect fit for my room The Reston corner media center was perfect for my living room. The quality was much better than I thought. The rubbed black finish was very rich looking and complemented my dark colored furniture. Nothing "chinsey" about this piece, this is first rate quality. I would recommend it to anyone. Everyone who walks in to see falls in love with it June 30, 2011
Very pretty media console I am very happy with the furniture. It arrived in two pieces- the top hutch and the bottom console and there wasn't much to assemble. My only complaint is that the top part does not match the bottom exactly. The top appears to be a slightly less aged white than the bottom. In bright sunlight it is more noticeable, but only when pointed out. It may have been something that happened only to my piece, but wanted to let others know. June 21, 2011
Perfect! I ordered the Reston corner cabinet and hutch in the white finish. It arrived quickly and was packed beautifully. The painted finish was exactly what i was looking for, a creamy ivory color with very minimal distressing. This piece will be with me forever, it tucks away in a corner, yet houses a 50" flatscreen. I highly recommend this piece, I'm so happy I didn't settle for the less expensive cabinets I was looking at, the difference in quality is huge. You won't be disappointed. June 6, 2011
Well built, perfect corner media system! We had very specific requirements for a media system. It had to fit our 42" television, it had to fit in a corner, it had to have some storage, and the dvd player, etc. had to be out of reach from little hands. And the bonus - it even fit our surround sound system. This sytem is perfect in all regards. People have remarked that they thought it was a built-in because it's so perfect in our home. It's sturdy, well-made, and the delivery was incredibly fast and easy. I highly recommend! March 16, 2011
This cabinet is good quality It came well packaged and was easy to assemble. It looks like a built in piece in our room. March 16, 2011
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Product:MQ073-Reston Corner Media Console with Hutch

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