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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 11 reviewers.
Rated 3 out of 5 by Candles are great - remote required for timing These are good looking candles. A bit yellow/warm for my taste, but nothing garish, and they fit with our other more white-tone candles as long as not side-by-side. Since they hold 4 AA batteries each, they last much longer than our other candles that only hold 2. The downside is that you cannot set a timer on these, like you can on our cheaper candles, without buying the remote. Upon review, I see that the product description say it's a feature with the remote, so it's our fault, but none of our other candles of this type require a remote and instead have a switch on the bottom for timing. Since they are a bit more yellow for "modern" home colors, and since the remote should be clearly noted as "REQUIRED" - or just included with purchase to save this kind of hassle with a premium brand like Ballard, I cannot give 5 stars. Begrudgingly, I just ordered the remote. December 20, 2016
Rated 3 out of 5 by One of three candles defective Bought set of 3 candles plus remote. Largest candle did not light up initially while other two were fine. After some playing around with it, was able to get it working. However, it DOES NOT work with remote. It has to be turned on/off manually while others work fine. Not worth the hassle/cost to return so using "as is". November 26, 2016
Rated 4 out of 5 by Great, but big candle not so much... I love these candles, they are beautiful and very realistic. I have the 3x4, 3x6, 3x8, and 6x10. My only negative comment would be that the larger candle (6x10) only has one light in it (same as the smaller candles) so it is much less bright. I added an additional tea light to make up the difference but other than that, great purchase. November 11, 2016
Rated 5 out of 5 by Great Candles Love these candles and especially the remote. I put them up high in a niche and what a marvelous atmosphere they provide! August 31, 2016
  • 2017-01-21 T07:39:32.495-06:00
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Product:AW130-Remote Controlled Flameless Wax Candles
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