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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Remote Controlled Wax Flameless Candles 3.9 5 26 26
Love enjoying candles without the allergies I ordered these candles after seeing them at a friend's house. I thought it was great to use a remote control to "light" candles. These candles really look like candles, and the light flickers too. And the best part is they don't bother my allergies or leave smoke/burn marks! October 6, 2012
Recommended with caution I recently purchased 20 of these flameless candles at the Ballard store in Atlanta. I would only recommend purchasing these in person because although the candles look the same some glow white and some glow an orange tone. There is a BIG difference between the two and it doesn't look good if you're doing a grouping to have different colors mixed together. The white light is by far superior, in my opinion. On a whim I decided to test all of the candles to make sure they worked, since it was such a large investment! I'm SO glad I did. We went through every candle in the store to get enough of them that glowed white. I would have been extremely upset had I ordered and wound up with a mix-match of colors. I am not sure how such a problem of different colored bulbs made it past quality control. The remote control works great! If the colors of these were all white I would give them four stars. A fifth star would be added if they had a black wax tip like most flameless candles do and the flickering was internal. I just think that looks better and more realistic when you glance down on them. November 18, 2013
Like the candles but they are different colors Originally ordered a 6x 10 and a 3 x 6. The larger candle was white with a white light and the 3x 6 was off white with an orange light. Ordered 2 more 3 x 6 candles and they were white with a white light. Ordering one more, hope it matches. November 10, 2012
Perfect flickering candlelight You know how some of these flameless candles look fake; not these! I have bought and returned several sets like that. These are perfect! Just the right amount of flicker. Did not buy the remote, the switch on the bottom worked fine. I set the timer for 4 hours. A tip: set the switch to "On" for a few seconds, then set to "Timer". I had trouble at first, but this was the fix. Would think about purchasing another set in the future. October 24, 2013
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Product:AW102-Remote Controlled Wax Flameless Candles