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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Relief Plaque Textured 4 5 23 23
Darker than photo, but love them They are not white, but more of a bone color, and I knew this going into it, from the helpful reviews here and I still ordered them. I don't regret it! They do have really neat terra cotta accents, and look great above my bed (which is white). I get a lot of compliments on them and someone even thought they were actually concrete. February 10, 2013
OK Product I like this plaque because it fits perfectly in the small spot I intended it for. However I think that it is way too expensive for what it is. It's very lightweight and even though there are 2 holes on back to hang it, you really only need one. The color is just so so, more yellow than what it appears in the photos. If the price had been lower I would feel better about it. I am on the fence about whether I would recommend it. January 21, 2013
Horrible I just received these and was so disappointed. Extremely cheap and plastic looking. The color is also very different than pictured, much more beige than white. I ordered several to make a collage on my bedroom wall and I didn't even open all the boxes after seeing the first two. I took them straight out to the car to ship them back tomorrow. I've given Ballard Designs a few chances now and I'm done. January 7, 2013
Very authentic stone appearance I purchased three of these plaques and I really love them. They look so real, like stonework and they are so light and beautiful. I didn't like the twin holes for hanging them, but I improvised with a center hanging site. They have added just the right touch to my sitting room. Enjoy them! December 8, 2012
Nice but over priced. I like the way these look on the wall. They are light weight but difficult to hang because each of them has two holes in the back. I tried painting the two smaller ones that I ordered but left the others plain. They are easy to paint and either way they look good. They are now on sale and I wish I had waited to purchase them. I do think they are over priced. I purchased five sizes. December 6, 2012
Love These Plaques I ordered 4 plaques of different sizes. I love them! They are light weight and easy to hang. I have very high ceilings and these take up a good amount of wall space and draw the eye upward. They are really pretty and unique. October 19, 2012
Overpriced and cheap quality This plaque was way overpriced for what it is, namely a cheap piece of paper-mâché type material. I was disappointed in the quality. July 26, 2012
Love them I have nothing but good things to say about them. I originally thought I would put them in my dining room but then couldn't decide where to put them because they look great no matter where I put them. July 26, 2012
Great! These are just as they look in the catalog. Surprisingly light weight and very easy to hang. Love them! July 19, 2012
Looks great!! I bought three of these plaques. They are real light but once on the wall they look like the real thing. I really like them - they make a statement!! June 3, 2012
Interesting, subtle texture enhances empty corner. Provides interesting, subtle texture to our bedroom wall. Happy they are very lightweight & really require only one nail to hang. December 15, 2011
Look like the real thing but very light Look like the real thing but very light. Would be easier to hang if it didn't have two holes in back. December 15, 2011
Empty Canvas! This flower is lightweight, is set up for hanging, and looks good. I am actually painting it red, black, and gold to go in my bathroom and it's going to be stunning! October 6, 2011
wonderful! I love these pieces. They look wonderful on the wall and very easy to hang. Thank you Ballard Designs! October 2, 2011
Terrific Textured Taupe Relief Plaques These wall plaques are great for filling in that space that needs something and gets a fabulous architectural detail in a faux limestone that fits the bill. I had to order another after recieving several compliments! September 11, 2011
Many sizes & styles to choose from. One of these floral designs is on my wall in the kitchen nook area above my back door. The contemporary style works well with the look of my kitchen. Lightweight & easy to hang. Very happy with the look. September 9, 2011
Love it!! Exactly as pictured....excellent product and perfect delivery September 8, 2011
Relief Plaque Textured- looked lighter in the website picture. Over all I like them. I had a guy painted them white. A better look for my second bedroom/office. I have them over each tall "Frenchdoor Look-a-like" mirror. September 1, 2011
great looking new addition I love love love these new plaques! I can sooo see them in a peaceful master retreat or a glam living space! Awesome! August 31, 2011
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