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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rectangular Umbrella 4.1 5 12 12
Made of very thin fabric and cheap plastic parts We have had for a month and have not raised and lowered often, but it is obvious almost-certainly Chinese plastics were used to lower manufacturing costs. - and durability. There is no wood or metal obvious anywhere and it is doubtful this will survive more than a season or two. August 6, 2012
Beautiful umbrella The umbrella was the exact style, color and quality I wanted. As an added bonus it was delivered sooner than I expected. A beautiful addition to my patio. I couldn't be more pleased with the purchase. July 16, 2012
too heavy for breezy areas wanted to love this umbrella, it's a great concept - like having an outdoor room. we put it up in a normal umbrella stand, and it started rattling and toppling when the breeze started up. we bought a 55 lb umbrella stand, and still even at the slightest breeze it clicked, didn't stay still and started to lower itself. when it got a bit windy it rocked as if it was going to tip over. just packaged it up for a return. however, we bought 3 of the 9ft tilt umbrellas and aside from not being able to figure out how to tilt them, they are holding up fine. and the customer service rep who helped me schedule the return pickup was very helpful. July 2, 2012
Wonderful Umbrealla We LOVE this umbrella. It fits beautifully on our balcony and looks wonderful. We are thinking of buying another one because the quality, style and over all look is great. June 14, 2012
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Product:MD091-Rectangular Umbrella