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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Accessories &amp Pillows
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Rectangular Magnetic Chalkboard 3.8 5 10 10
Cheaply made - not worth it I wish I could love this piece. I want to love this piece. However, when it arrived I noticed that it looks like 4 separate pieces have been glued together to create the rectangular frame. Not an issue if well done but the seams are obvious. (Look closely at the pictures on line... You can see them in there. I guess I should have blown up the picture to view but...who would have thought?) There is also a clear seam on the chalkboard itself leading me to believe the manufacturer slapped two old boards together and surround them with leftover molding. Honestly, it's not worth my time or money to return it. It will go to Goodwill and I will find a piece that it is well made. A disappointment for my first (now only) Ballard purchase. April 2, 2013
Not worth the price; excessive shipping cost to return This is way overpriced! The chalkboard is lightweight and the "Paris" magnet consists of a printed piece of paper in a metal frame. Ballard will charge you an excessive amount of shipping to return it. If in doubt, I would not take a chance on this product. November 8, 2013
Very Unique Piece-Great Focal Point in Dining Room I purchased the round chalkboard. It is a really beautiful piece...a great focal point in our dining room. We can write cute messages on it (i.e. Happy Thanksgiving, etc) and can also put the menu on it for dinner parties...endless possibilities. We can also decorate it by attaching pictures with magnets...lots of options for constantly re-inventing our dining room for each occasion. It's quite large so it has a lot of presence to it. Please note that on the round chalk board, the chalk ledge is fixed and it does not include the "Paris" crest...it has a small fixed botanical laurel instead. Very unique...reminds me of the end of a wine barrel or a huge porthole. I love it. Please note that the item is not very solid...kind of feels more like a "tin" construction (but I can understand why they didn't make it more solid as it is quite heavy as it is). I'm happy with it. February 22, 2012
Very nice looking well made. We use this outside our office door to welcome new patients. Looks great on a decorative easel. The only negative is regular chalk board easer doesn't work well. We had to wash it down to get the board clean. July 3, 2012
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Product:WC144-Rectangular Magnetic Chalkboard