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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rectangular Lamp Shade 4.6 5 20 20
Great lampshade for the price. Although it was out of stock and took forever to arrive, the lampshade is perfect and a great value. Looks custom made and very well executed. I would highly recommend this product. January 22, 2012
Pleased Delivered as expected without damage and was on time. July 24, 2013
Perfect Very nice quality. Original was damaged in moving. This one actually looks better than the original. July 21, 2013
Great lampshade! Have been looking for this size and shape for a very long time. Very hard size to find. Great quality and price! Fast shipping! February 16, 2013
High Quality This shade is very well made. I needed a shade that would look attractive when viewed from all sides. It looks even better than it did online and I am extremely happy with my purchase. January 8, 2013
The shades fit my lamps well! Overall the shades are fine. I purchased 2 shades and I am happy with them! January 9, 2013
The seagrass shades bring a nice texture to the room. I had been looking for a rectangular shade that would fit my lamp bases. These were perfect. They bring a new texture to the room. I am very pleased and had several compliments about the shades at Thanksgiving. Thank-you. November 28, 2012
Not exactly what I was looking for, but . . . This is a very nice lampshade, my only disappointment is that it doesn't really match the one I bought earlier in the year. At any rate, this would be a very good purchase for anyone looking for a quality shade in this particular shape. October 25, 2012
Shade was exactly what I hoped for, including fabric liner. The shade is attractive and nice quality with a fabric liner. Many shades at this price have a hard plastic backing. If it had been available I would have chosen a pure white, but the black looks lovely and makes me like the lamp again. Rita September 5, 2012
Rectangular lamp shade I purchased the 15" rectangular lamp shade to replace one that was of similar shape. I looks great and I would recommend this product. September 20, 2012
They look great. I'm happy with the Rectangular Lamp Shades. They look great, and have a nice shape. One improvement recommendation would be for the inner lining to be dyed the same color as the shade (I ordered the black shades), so that the linen shade has a fuller, richer look. Still, I'm very happy with my purchase. July 21, 2012
Good purchase! I was hesitant to order a lampshade without knowing the quality. I was so pleased when it arrived. Exceptional quality! Very sturdy & looks more expensive than it was. The new black, rectangular shade makes my lamp look beautiful & up-to-date. July 27, 2012
Allows light to come through. This shade replaced a Seagrass one which came on a Ballard lamp we purchased several years ago. We loved the shade but it didn't give enough light for reading. This new shade is the exact same shape that we loved but now we can read with the light given off. July 21, 2012
Very high quality Very well packaged when received knowing a lampshade could damage easily. Very nice quality as expected in relation to the price. July 6, 2012
Great value, beautiful lampshade. I feel like I received high style at a budget price. The shade looks great and fits my lamp beautifully. I am very happy with my purchase. March 8, 2012
Just OK Just OK. Not finished well - too much white showing. I guess for the price not surprising. Would not buy again February 23, 2012
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