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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 10 reviewers.
Rated 5 out of 5 by Beautiful rug, could not be happier I first bought the small runner (2.5'x6') in this rug for my entry. I loved it so much I went back for more. This time I got the larger rug (9'x12') for my den. I was worried the pattern or color would be too much. Not at all. Even my husband says over and over how much he loves it and he NEVER comments on what I buy for the house. He compares it to how a tie pulls together a man's suit and shirt. He's right. It was exactly what the room needed to pull it all together. May 5, 2013
Rated 4 out of 5 by This product is very durable Love it! The colors are so vibrant and it fits right in with my decor. Also, very sturdy. March 20, 2013
Rated 5 out of 5 by Gorgeous, plush, very durable. I absolutely LOVE this rug. It will pop any room. I ordered the round for my bedroom, then kept adding. I never tire of the design. I even have a round one in my extra-large bath. With all the wear and tear after two years of constant use, they still don't show signs of dirt, nor wear. I had them cleaned anyhow for maintenance--they cleaned very nicely. Am now ordering runners to protect the carpet at the end of my bed and in front of my dresser. My very favorite rug of any in my home, including my very expensive living room Persian rug. And, there are several shades of blue that allow it to blend with many decors. In my bath, I have red, soft gold, and light aqua. It picks up just enough to blend. Yet, you can go sage or french blue. The red is a warm shade, rather than a bluish red. The light color is a soft gold. A magnificent blend of colors to add warmth and glow to any room. December 8, 2011
Rated 5 out of 5 by FABULOUS!!! I have purchased many rugs for my home and this is one of the BEST rug purchases I have made. The quality is great, the colors are vibrant and its a soft feel on the foot. There is one suggestion I do have for it though and it would be the TAG.....if you cut it off, it will fray your rug, If you leave it on, it will roll out....I am contantly tucking it in....I would like the tag sewn on the bottom and NOT into the edge of the rug.....other than that, it is one FANTASTIC rug.......I will be ordering it in the larger size for my ilvingroom.........LOVE IT! June 23, 2011
Rated 5 out of 5 by Colors true to picture. Great rug. I love this rug! We just spent nine months remodeling a 1960's rambler, removing the carpet and replacing with hardwoods. I looked at hundreds of rugs and then found the Ravinia. I got it in four sizes. I have the 5"6" round in our entry, two runners on either side of my kitchen island and the smallest size at the bottom of my stairs. The Ravina rug gives these areas a cheery, homey, warm feeling, without feeling too sweet or country. The colors on the web site are true. If you like the French Country look, this rug is perfect. I have received many compliments on this rug. June 13, 2011
Rated 5 out of 5 by beautiful rug The colors are exactly as pictured in the catalogue and on line April 3, 2011
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Product:RR675-Ravinia Rug

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