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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
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Ravello Indoor/Outdoor Rug
4.5
5
8
8
Great outdoor/indoor rugs
This will be my 4th outdoor run from Ballard. I was so impressed with the quality of the other rugs that I bought this to go into my den. My dog lounges around eating snacks and goodies while I watch TV in the den. She makes quite a mess. Which brings me to the best part of these rugs; I can take them outside and wash them down and they look like brand new.
After 5 years on my back porch and front entrance (which gets a lot of sun) my other rugs, the Navarre Indoor/Outdoor rugs, have never even faded. I can't recommend these type rugs from Ballard enough.
Worth every penny. You won't be sorry.
September 13, 2012
Beautiful!
This rug is really lovely. We have it in our kitchen. I was worried that it might not lay flat (we have had other rugs that came rolled that never have flattened all the way) - but it stayed flat after a couple of days. It is very easy to vacuum - I have not had to wash it yet. I have gotten lots of compliments on it. We bought the gray one to pick up colors from a slate floor in another room, and it works very well. Very happy with this purchase.
April 30, 2012
Very Beautiful, but not lying flat yet
This rug is everything I thought it would be and is exceptionally beautiful for an outdoor rug. However, it still isn't lying flat after a few weeks of being on my screened porch floor. I don't know if the cool weather might be affecting it, but I am hoping once things warm up, it will stop waving back at me.
April 29, 2012
Looks great and cleans easily
We live in the country and have a puppy and needed a rug for our front entry. This rug looks classy and doesn't show dirt. When the inevitable happened, the "accident" rinsed off easily with a hose, and the rug dried quickly. I shopped a lot before choosing this rug and am very happy with my purchase.
March 27, 2013
