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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Ravello Indoor/Outdoor Rug 4.3 5 15 15
beautiful colors Great rug for the price--only problem is that one side of the rug came with a BIG glob of glue holding the fold of the rug. I just need to sew the end up and it should be fine. Other than that, the rug is beautiful in our breakfast area!! March 30, 2014
Fabulous! These rugs are great, and so durable and low maintenance. I have cats and dogs and live in the city in a townhouse so I really want to keep my place as dust / pollen / dirt free as possible. These are surprisingly soft, no crunchy or squeaky sound when walking on them, and there's no shedding fibers which was a problem when I kept wool rugs on the floors. Also, at this price point, I can always replace if I get tired of the style in a few years and it's not a huge investment. March 14, 2014
fades in one season I initially bought 2 of the largest Ravello for our large patio that is under a deck. I then ordered a 3rd rug for a 3rd area of the same patio. By time I received it the first 2 were totally faded. This was only a couple months after putting down the first 2....... On my deck above there are 4 unfaded rugs where the sun hits directly. The pattern of this rug is beautiful and even the fading wouldn't bother me so much if it was evenly distributed .. closest to the sun is faded the most. The third rug l has not caught up with the first 2. I will replace all of them soon. The first 2 are also unraveling at the edge. June 20, 2013
Looks great and cleans easily We live in the country and have a puppy and needed a rug for our front entry. This rug looks classy and doesn't show dirt. When the inevitable happened, the "accident" rinsed off easily with a hose, and the rug dried quickly. I shopped a lot before choosing this rug and am very happy with my purchase. March 27, 2013
Great rug at a great price! Putting the rug in a small basement room to soften the space over top of laminate flooring. The colors are as shown except the "tan" color is a little more yellow, gold, and goes quite well with our light colored laminate floors. September 17, 2012
Great outdoor/indoor rugs This will be my 4th outdoor run from Ballard. I was so impressed with the quality of the other rugs that I bought this to go into my den. My dog lounges around eating snacks and goodies while I watch TV in the den. She makes quite a mess. Which brings me to the best part of these rugs; I can take them outside and wash them down and they look like brand new. After 5 years on my back porch and front entrance (which gets a lot of sun) my other rugs, the Navarre Indoor/Outdoor rugs, have never even faded. I can't recommend these type rugs from Ballard enough. Worth every penny. You won't be sorry. September 13, 2012
Ravello Rug I love the rug color and design and I think it was very true to the images online. My one and only complaint is the edges/binding seem like they are raviling already. I think the price was very reasonable. September 7, 2012
Excellent choice I purchased this rug for our covered front entry to hide an unattractive concrete floor. Its subtle design goes beautifully with the "wrought iron" style glider and large pots of annuals. The color is exactly as depicted online. Best of all, the rug arrived less than 72 hours after I ordered it. May 12, 2012
Beautiful! This rug is really lovely. We have it in our kitchen. I was worried that it might not lay flat (we have had other rugs that came rolled that never have flattened all the way) - but it stayed flat after a couple of days. It is very easy to vacuum - I have not had to wash it yet. I have gotten lots of compliments on it. We bought the gray one to pick up colors from a slate floor in another room, and it works very well. Very happy with this purchase. April 30, 2012
Very Beautiful, but not lying flat yet This rug is everything I thought it would be and is exceptionally beautiful for an outdoor rug. However, it still isn't lying flat after a few weeks of being on my screened porch floor. I don't know if the cool weather might be affecting it, but I am hoping once things warm up, it will stop waving back at me. April 29, 2012
great rug! I purchased this rug for our Carolina room. It's perfect and beautiful. Color as pictured in catalog. My husband and I love it! April 29, 2012
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Product:RW208-Ravello Indoor/Outdoor Rug
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