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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 18 reviewers.
Rated 5 out of 5 by great rug! I purchased this rug for our Carolina room. It's perfect and beautiful. Color as pictured in catalog. My husband and I love it! April 29, 2012
Rated 5 out of 5 by Beautiful! This rug is really lovely. We have it in our kitchen. I was worried that it might not lay flat (we have had other rugs that came rolled that never have flattened all the way) - but it stayed flat after a couple of days. It is very easy to vacuum - I have not had to wash it yet. I have gotten lots of compliments on it. We bought the gray one to pick up colors from a slate floor in another room, and it works very well. Very happy with this purchase. April 30, 2012
Rated 5 out of 5 by Excellent choice I purchased this rug for our covered front entry to hide an unattractive concrete floor. Its subtle design goes beautifully with the "wrought iron" style glider and large pots of annuals. The color is exactly as depicted online. Best of all, the rug arrived less than 72 hours after I ordered it. May 12, 2012
Rated 5 out of 5 by Great outdoor/indoor rugs This will be my 4th outdoor run from Ballard. I was so impressed with the quality of the other rugs that I bought this to go into my den. My dog lounges around eating snacks and goodies while I watch TV in the den. She makes quite a mess. Which brings me to the best part of these rugs; I can take them outside and wash them down and they look like brand new. After 5 years on my back porch and front entrance (which gets a lot of sun) my other rugs, the Navarre Indoor/Outdoor rugs, have never even faded. I can't recommend these type rugs from Ballard enough. Worth every penny. You won't be sorry. September 13, 2012
  • 2016-05-05 T10:30:08.941-05:00
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Product:RW208-Ravello Indoor/Outdoor Rug
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