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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rattan Step Basket is rated 4.2 out of 5 by 106.
Rated 2 out of 5 by from Cute -but not as sturdy as I expected. Upon receiving my step basket I immediately noticed the weave was thinner and weaker than I had expected, especially for the price. It also had a broken frame. In calling B.D. their customer service was great and they offered to refund me or send me a new one. I was very happy about the no-hastle. I opted for the refund because while it is cute it does not seem sturdy enough to meet my everyday needs on a busy staircase. On the upside the gentlemen told me to keep the basket and use it as best I could till it completely breaks. That was nice to not have to worry about sending it back.
Date published: 2012-01-07
Rated 2 out of 5 by from Not one of Ballard's Best Over the years I purchased many items from Ballard Designs with much satisfaction. This item, unfortunately, was not one of them. The quality of the material was in my opinion very brittle, and would seemingly break or crack from normal use. Also, it's important to know the rise height of your stairs. Mine were slightly higher than what the basket is intended, so the basket wobbled when set in place. There was no debating for me on this one; I sent it back.
Date published: 2014-12-21
Rated 2 out of 5 by from Does the job but could look nicer My husband purchased this because we always leave items on the steps that need to be brought upstairs. It fits our stairs fine and the basket is deep so it can hold a good amount. However, the color of the basket is not what I was expecting. It is a little orange and overall it looks cheaper than I would like.
Date published: 2012-03-20
Rated 1 out of 5 by from Poor Quality I was surprised at the poor quality of this item. The Rattan was scratched in places and the woven parts were not secured and sticking up so that they would easily be caught on any item placed in the basket. I don't have time to exchange nor do I have faith in the process so I am stuck with it for a gift. Very disappointed and embarassed by this purchase.
Date published: 2011-12-13
Rated 1 out of 5 by from Not happy Not happy with it. Cheap looking for what I paid for it. Does not fit stairs well either...there are gaps.
Date published: 2012-01-21
Rated 1 out of 5 by from Bad Quality The quality is very poor. There are holes in the basket and pieces of rattan sticking out that can snag items. The color is also not as pictured. It's more of a reddish-orange in person. This basket is NOT WORTH 50 dollars!!
Date published: 2012-09-28
Rated 1 out of 5 by from This product was a little disappointing The size of this basket is quite large and I think if my stairs weren't as wide as they are, it would be in the way. Secondly, the basket looks cheaply made and there are spots where the color is scratched off, or never on. It is not worth the cost of the basket plus shipping.
Date published: 2011-08-05
Rated 1 out of 5 by from Very disappointed in the quality. Unfortunately, I can't recommend this basket. It looks lovely in the photo, but the quality and appearance in person are very poor. The finish is uneven and too shiny, and the color is not at all as pictured. It is a reddish-orange color rather than the natural brown as shown in the photo. The weaving is loose and even broken in several places. I bought the basket intending to give it as a birthday gift, but had to return it. I expect better quality at discount chain stores.
Date published: 2011-04-04
Rated 1 out of 5 by from This is the worst product ever It is pity I cannot give zero stars. The step basket arrived with obvious cracks and missing sections in places. Neither the workmanship nor the quality and finish are worth the price. It is pity though because this was my first trial purchase and had the quality been good I was going to buy chandeliers and furniture. Needless to say I am not going back.
Date published: 2013-02-03
Rated 1 out of 5 by from Do not buy this basket! I ordered this basket and I was so disappointed when it arrived. The color is not like it looks in the picture. It is orange, and instead of looking like the rattan is stained, it looks like it is painted----unevenly----splattered in several places. The rattan was broken in a couple of places, and it looks very cheaply made. I called Ballard and they picked up the basket for return, and sent me another one to replace it. The second basket was even more orange in color, and the rattan was broken in even more places. Ballard was great as far as customer service was concerned, but this product is not up to Ballard standards.
Date published: 2012-07-11
Rated 1 out of 5 by from Poorly made. I was very disappointed with this basket, if I had not thrown away the box I would have sent it back!
Date published: 2012-02-02
Rated 1 out of 5 by from Rattan Step Basket - Poor quality This picture does not speak a thousand words. The rattan is thin and brittle. The stain is obvious, detracting instead of enhancing. I would have promptly sent it back if I had not convinced my mother in PA to order this basket for my daughter in TN for Christmas. It was too inconvenient to return. Needless to say, it is not worth the price. I am very disappointed and would never recommend this product to anyone.
Date published: 2012-12-07
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