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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 105 reviewers.
Rated 3 out of 5 by Rattan basket I think ,although it's very attractive ,it is slighty to big. March 30, 2011
Rated 4 out of 5 by Makes life simple I love this stair basket. Without it, the bottom of my stairs looked like a complete mess b/c I wasn't going to make ten trips up just to put one thing away. Now, it's neat and organized, I take the basket up at night and bring it back down in the morning to start the process again. Genius. March 22, 2011
Rated 4 out of 5 by Perfect organizer for small entry space. We are using this step basket inside our side entry, which is really just a small landing with stairs leading up to the kitchen. It's perfect for corralling our toddler's shoes, gloves, mail, etc. Looks great and has held up well so far. March 21, 2011
Rated 4 out of 5 by useful but also attractive This step basket is a great alternative to leaving a pile of items on the bottom step. The pull-out little bin is a great feature for keeping small items from getting lost at the bottom of the basket. The whole thing looks very nice sitting there and is more attractive than other similar baskets we have had. March 19, 2011
Rated 5 out of 5 by My sister loves it! I bought this for my sister as a Christmas gift. She had been looking for a stair basket for a while and could not find one she was pleased with. I seen this one and it had met all the requirements she was looking for. She loves it! March 17, 2011
Rated 5 out of 5 by Excellent product I bought three of these baskets--two for me and one for my friend (as a Christmas gift). My friend was delighted with hers. I use mine all the time because I have three sets of stairs and things just collect. Now they end up where they belong! The little compartment baskets are the best part--no more small items rolling around or getting lost. The quality of weaving in some baskets can be poor, but not in these--they are tightly woven and I expect them to last a long time. The only improvement I can suggest is the addition of handles. I definitely recommend these baskets. There are some on the market that are cheaper, but you get what you pay for. March 16, 2011
Rated 4 out of 5 by Exactly what I needed Fit perfectly on my step. Cleans up the messy array of shoes in our entryway. March 16, 2011
Rated 5 out of 5 by Product is great way to keep things looking neat! Perfect catch all for kid's toys, small and large items. Keeps steps looking nice and organized and not full of clutter. March 16, 2011
Rated 5 out of 5 by Exactly what is pictured and described. I have wanted one of these baskets for quite some time. It is of high quality and fits the stairs perfectly. It was delivered on time as well. March 16, 2011
Rated 4 out of 5 by Fits nicely on staircase Quite pleased with it, the design and practicalities. Nice quality rattan and many compartments. Overall I like Ballard's product line, all the things I have purchased from them are fine unlike many other firms who over charge and have cheap merchandise. March 16, 2011
Rated 5 out of 5 by Useful, well made basket My Step Basket is a life saver. I have two young children who are constantly bringing their little figures and playthings downstairs. I put everything in the basket and take it upstairs every once in awhile to clean it out and put things away. Helps control the clutter. It is strong and well made because of the metal frame. I had a cheaper made basket before that lost its shape. Love everything I buy from Ballard. March 16, 2011
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Product:AB107-Rattan Step Basket

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