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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rattan Step Basket 4.3 5 97 97
Cute -but not as sturdy as I expected. Upon receiving my step basket I immediately noticed the weave was thinner and weaker than I had expected, especially for the price. It also had a broken frame. In calling B.D. their customer service was great and they offered to refund me or send me a new one. I was very happy about the no-hastle. I opted for the refund because while it is cute it does not seem sturdy enough to meet my everyday needs on a busy staircase. On the upside the gentlemen told me to keep the basket and use it as best I could till it completely breaks. That was nice to not have to worry about sending it back. January 6, 2012
This product is not only beautiful but practical. I gave this to my daughter as a Christmas gift. I didn't realize that it was something she had seen in your catalog and liked. She has 4 children and there is always something on her stairs waiting to go up or down. It is beautiful in her home and a very practical item as well. January 4, 2012
Step Basket This is the very best step basket I have ever seen. It truly fits the step. It also has a small basket within the basket for smaller items that need to be taken upstairs. We love it! January 3, 2012
This basket saves me a lot of trips up and down the stairs I looked at a lot of these step baskets before choosing this one. My toddler is constantly "relocating" things around the house, so this helps us organize things we need to take back upstairs. The basket is sturdy, and should last for years to come. I really love that it has a smaller removable basket inside the big basket. I haven't seen any others with this feature. This is great for when you just need to carry a few small things, like bottled water, or a notepad. This basket is larger than it appears, and really holds a lot. It saves me so many trips up and down the stairs....great product. December 28, 2011
Great quality Solid construction. Large compartments. Very nice product December 28, 2011
A Welcomed Gift I gifted this Rattan Step Basket to my sister's family to replace a similar one that had become damaged. Not only was it welcomed. the additional removable rattan organizer insert added a whole new dimension of flexibility. December 26, 2011
Poor Quality I ordered this basket as a Christmas gift for my daughter. However, when it arrived I was very disappointed with the quality so it was returned. The rattan is very thin and easily breakable. If you plan to use it for lightweight items such as mail, it will serve you well. The size is perfect and I like the small organizer basket that fits inside. It just needs to be made with sturdier material. December 15, 2011
Poor Quality I was surprised at the poor quality of this item. The Rattan was scratched in places and the woven parts were not secured and sticking up so that they would easily be caught on any item placed in the basket. I don't have time to exchange nor do I have faith in the process so I am stuck with it for a gift. Very disappointed and embarassed by this purchase. December 13, 2011
Not the best fit This basket is decent, but not perfect. It is a little big for my 1956 stairs, so I had to prop it on the bottom step rather than putting it where the landing turns (as I had originally planned). Measure carefully before you order. Otherwise, the basket is a nice quality and not too "country" November 21, 2011
best organizer ! I put on the step next to the enter. There are perfect fit for my shoes accessories and mail that i just get. November 17, 2011
Just what we needed! This wonderful, sturdy basket sits on the bottom steps that lead to second floor of our carriage house on Lake Michigan. It is where we put car keys, sun glasses, sun tan lotion and even coffee cups. We love it and don't know how we ever lived without it. October 6, 2011
Great organization product. This is perfect for storing the shoes I need before going out the door, as well as, items that need to make their way upstairs. September 7, 2011
Excellent Great product. Was exactly what I expected when it came and it is perfect. Exactly what I needed for my downstairs playroom/den. August 6, 2011
This product was a little disappointing The size of this basket is quite large and I think if my stairs weren't as wide as they are, it would be in the way. Secondly, the basket looks cheaply made and there are spots where the color is scratched off, or never on. It is not worth the cost of the basket plus shipping. August 5, 2011
Buying my second one now I bought this a few years ago to manage all our "dog supplies" (treats, brushes, dog walking bags, etc). I loved the basket so much, that when I decided I needed another one (for one place to put all the mail and not the five places it currently gets placed in the house) I decided this was the basket I had to come back to. The quality is great. The deep and shallow parts work well and keep us organized. July 6, 2011
Help organizing to avoid stairway clutter My second rattan step basket-one for the stairway to the upstairs level and this one for the stairway to the basement July 6, 2011
Wish I would have bought it 2 years sooner! I saw this basket awhile back. I never purchased it because in my own crazy head I thought I could find something even better! I didn't realize that the little sorter compartment lifts out completely. Fast forward to two years later...I had not seen anything better. I finally bought it. It is well constructed and keeps the bottom of my stairs neat. Love it! July 1, 2011
Great Item This basket is well made, attractive, and more than meets my needs. Would definitely recommend it. June 16, 2011
Well made! This basket fits perfectly in our new home and we use it ten times a day. The back (shallow) portion has four compartments and whatever I put in them goes upstairs and the larger bottom portion is where I put things that are going outside in the car. Horray, so organized I am. June 8, 2011
Just what I needed this basket looks great and is very functional. It is perfect for storing large and smaller items until I am ready to bring them up the stairs. You won't be sorry-great product. May 28, 2011
Looks good on stairs Wanted to keep stairs clutter free while stuff is in transit between upstairs and downstairs. I realized we really don't need this big a basket to keep few bills or toys. However I just like the look of stairs with the basket even when basket is empty. We kept it on 5th/6th stair so it is easy to drop things through railing gaps without bending. It doesn't fit exactly on our stairs but it stays put. I am going to try filling the big basket with artificial yellow flowers and stems when I find the right kind. May 13, 2011
Very disappointed in the quality. Unfortunately, I can't recommend this basket. It looks lovely in the photo, but the quality and appearance in person are very poor. The finish is uneven and too shiny, and the color is not at all as pictured. It is a reddish-orange color rather than the natural brown as shown in the photo. The weaving is loose and even broken in several places. I bought the basket intending to give it as a birthday gift, but had to return it. I expect better quality at discount chain stores. April 4, 2011
Rattan basket I think ,although it's very attractive ,it is slighty to big. March 30, 2011
Makes life simple I love this stair basket. Without it, the bottom of my stairs looked like a complete mess b/c I wasn't going to make ten trips up just to put one thing away. Now, it's neat and organized, I take the basket up at night and bring it back down in the morning to start the process again. Genius. March 22, 2011
Perfect organizer for small entry space. We are using this step basket inside our side entry, which is really just a small landing with stairs leading up to the kitchen. It's perfect for corralling our toddler's shoes, gloves, mail, etc. Looks great and has held up well so far. March 21, 2011
useful but also attractive This step basket is a great alternative to leaving a pile of items on the bottom step. The pull-out little bin is a great feature for keeping small items from getting lost at the bottom of the basket. The whole thing looks very nice sitting there and is more attractive than other similar baskets we have had. March 19, 2011
My sister loves it! I bought this for my sister as a Christmas gift. She had been looking for a stair basket for a while and could not find one she was pleased with. I seen this one and it had met all the requirements she was looking for. She loves it! March 17, 2011
Excellent product I bought three of these baskets--two for me and one for my friend (as a Christmas gift). My friend was delighted with hers. I use mine all the time because I have three sets of stairs and things just collect. Now they end up where they belong! The little compartment baskets are the best part--no more small items rolling around or getting lost. The quality of weaving in some baskets can be poor, but not in these--they are tightly woven and I expect them to last a long time. The only improvement I can suggest is the addition of handles. I definitely recommend these baskets. There are some on the market that are cheaper, but you get what you pay for. March 16, 2011
Exactly what I needed Fit perfectly on my step. Cleans up the messy array of shoes in our entryway. March 16, 2011
Product is great way to keep things looking neat! Perfect catch all for kid's toys, small and large items. Keeps steps looking nice and organized and not full of clutter. March 16, 2011
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Product:AB107-Rattan Step Basket