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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rattan Step Basket 4.3 5 95 95
Rattan Step Basket I was very pleased with the fast service upon ordering the step basket.....and I love it...much bigger than what I thought and the color goes perfectly with our rustic decor! March 26, 2012
Love it--keeps me organized! Ballards has been the only place that I have been able to locate this item. It helps keep the clutter off the steps while having a great appearance. When it was on sale, I knew it would fit into my New Years goals of decreasing clutter and increasing organization February 22, 2012
Love-this is my second one! Awesome, useful, good looking basket for corralling all those little things that need to go upstairs. Well made,perfect size, lift out tray is such a bonus. I am buying my second one for our basement staircase because we love it so much. Price is great! February 16, 2012
Love it! I have been wanting one of these since we moved into our new house. This basket is nice and deep on one end and I love the removable basket in the more shallow end. It is well made and looks very nice sitting on the steps....and it was on sale! February 17, 2012
works great This was a gift. It arrived faster than expected and in great shape. My daughter loves the basket. It releaves the clutter on the stairs and looks good. March 7, 2012
Very convenient The basket keeps items organized rather than allowing them to pile up at the foot of the staircase. It's also saved my banister from becoming a "catch all" for small items. February 22, 2012
This product is not only beautiful but practical. I gave this to my daughter as a Christmas gift. I didn't realize that it was something she had seen in your catalog and liked. She has 4 children and there is always something on her stairs waiting to go up or down. It is beautiful in her home and a very practical item as well. January 4, 2012
great for clutter control it really helps us stay organized and looks good while storing the items needed to be returned or taken upstairs. February 25, 2012
Rattan Step Basket Love!! Excellent quality!! Much better than ones I've had in the past. Price was great too! March 2, 2012
Love this basket It's high quality and so helpful for organization. March 11, 2012
beautiful clutter control! I have admired this basket in the catalog for many years and finally ordered one for my steps. Instantly the stuff on the stairs is contained and looks great, too! Highly recommend! February 3, 2012
Functional and attractive! The pull out containers make this basket extremely functional, and it is attractive to blend with any decor. February 24, 2012
Pleased with purchased Nice quality, sturdy construction. Nice additional to stars. It keeps any items headed for the Loft tidy and off the stairs. February 12, 2012
A Welcomed Gift I gifted this Rattan Step Basket to my sister's family to replace a similar one that had become damaged. Not only was it welcomed. the additional removable rattan organizer insert added a whole new dimension of flexibility. December 26, 2011
Step Basket This is the very best step basket I have ever seen. It truly fits the step. It also has a small basket within the basket for smaller items that need to be taken upstairs. We love it! January 3, 2012
Just what we needed! This wonderful, sturdy basket sits on the bottom steps that lead to second floor of our carriage house on Lake Michigan. It is where we put car keys, sun glasses, sun tan lotion and even coffee cups. We love it and don't know how we ever lived without it. October 6, 2011
Great quality Solid construction. Large compartments. Very nice product December 28, 2011
Wish I would have bought it 2 years sooner! I saw this basket awhile back. I never purchased it because in my own crazy head I thought I could find something even better! I didn't realize that the little sorter compartment lifts out completely. Fast forward to two years later...I had not seen anything better. I finally bought it. It is well constructed and keeps the bottom of my stairs neat. Love it! July 1, 2011
best organizer ! I put on the step next to the enter. There are perfect fit for my shoes accessories and mail that i just get. November 17, 2011
Well made! This basket fits perfectly in our new home and we use it ten times a day. The back (shallow) portion has four compartments and whatever I put in them goes upstairs and the larger bottom portion is where I put things that are going outside in the car. Horray, so organized I am. June 8, 2011
Great organization product. This is perfect for storing the shoes I need before going out the door, as well as, items that need to make their way upstairs. September 7, 2011
useful but also attractive This step basket is a great alternative to leaving a pile of items on the bottom step. The pull-out little bin is a great feature for keeping small items from getting lost at the bottom of the basket. The whole thing looks very nice sitting there and is more attractive than other similar baskets we have had. March 19, 2011
Fits nicely on staircase Quite pleased with it, the design and practicalities. Nice quality rattan and many compartments. Overall I like Ballard's product line, all the things I have purchased from them are fine unlike many other firms who over charge and have cheap merchandise. March 16, 2011
Just what I needed this basket looks great and is very functional. It is perfect for storing large and smaller items until I am ready to bring them up the stairs. You won't be sorry-great product. May 28, 2011
Perfect organizer for small entry space. We are using this step basket inside our side entry, which is really just a small landing with stairs leading up to the kitchen. It's perfect for corralling our toddler's shoes, gloves, mail, etc. Looks great and has held up well so far. March 21, 2011
My sister loves it! I bought this for my sister as a Christmas gift. She had been looking for a stair basket for a while and could not find one she was pleased with. I seen this one and it had met all the requirements she was looking for. She loves it! March 17, 2011
Great Item This basket is well made, attractive, and more than meets my needs. Would definitely recommend it. June 16, 2011
Exactly what is pictured and described. I have wanted one of these baskets for quite some time. It is of high quality and fits the stairs perfectly. It was delivered on time as well. March 16, 2011
Product is great way to keep things looking neat! Perfect catch all for kid's toys, small and large items. Keeps steps looking nice and organized and not full of clutter. March 16, 2011
Exactly what I needed Fit perfectly on my step. Cleans up the messy array of shoes in our entryway. March 16, 2011
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