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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

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Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

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  • Next day service, add $19.95
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Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rattan Step Basket 4.3 5 97 97
rattan step basket basket is good sized and the little pull out basket is handy! the only comment i would have is that the rattan is slightly cheap looking but overall very nice and i haven't been able to find anything like this anywhere else! May 11, 2012
Great Basket I searched a lot of sites for a basket like this. None of them can match the quality and price. It fits perfectly on my steps and I love the different sized sections. Now, I don't have to make as many trips up and down all those steps. As a person with mobility issues it is a God send! April 13, 2012
Useful and well designed I like the design because it can accommodate large and small items. The removable basket is handy. On the down side, I would have liked a tighter, cleaner looking weave, more like what the store image shows. And for our application, a narrower basket would have been better, but we're making it work for us. Another suggestion: offer colors: at least one other that is light (tan or white). April 9, 2012
This product is just what I've been looking for in a step basket. I really love my step basket. I had hard time finding one that was sturdy and also a good price. I finally found it at Ballard's. It's very sturdy, holds up well and had a good price. It's sure to last a long time. Friends and relatives really like it, too! March 29, 2012
Handsome and Substantial Well made basket, strong lines, solid construction, pull-out tray is great. We live in Craftsman style home, so cutesy baskets and curved lines don't work well for us, this looks absolutely perfect. If I had another staircase, I would buy another one! March 29, 2012
Rattan Step Basket I was very pleased with the fast service upon ordering the step basket.....and I love it...much bigger than what I thought and the color goes perfectly with our rustic decor! March 26, 2012
Love it! I've always wanted one of these baskets for my stairs. I couldn't pass it up at this SALE price. Now, I don't have to make multiple trips to take items up. Just place small items in the insert and there you go! March 26, 2012
Does the job but could look nicer My husband purchased this because we always leave items on the steps that need to be brought upstairs. It fits our stairs fine and the basket is deep so it can hold a good amount. However, the color of the basket is not what I was expecting. It is a little orange and overall it looks cheaper than I would like. March 20, 2012
Love It--Just what I was looking for. The basket is perfect for my stairway. The smaller, divided inset basket allows me to store little items and items for different areas upstairs. It is easy to carry up and down, or I can take the entire basket when I have larger items. March 11, 2012
Love this basket It's high quality and so helpful for organization. March 11, 2012
Just what I was looking for! I wanted something to catch all of the stuff that needs to go upstairs. This was perfect. I love the removable basket if you just have a few small things. It looks great and even if everything STILL isn't making it up the stairs, it's contained and that's enough for me! March 9, 2012
Sturdy and attractive I spent two years looking at this basket. I would wait because I was usually ordering something I needed at the time and didn't want the added cost. Then one day I had to order it because IT WAS ON SALE! Thank you for finally allowing me to order my basket without guilt. It is so handy and looks so attractive. The compartments make it easy to sort small items like jewelry or toy parts without losing them in the larger section. March 9, 2012
Good, sturdy product Product arrived in good condition and was constructed well. The only thing I didn't care for was the smell of the rattan but it dissipates after sitting out for a while. I put it on my stairs for use but my 3-yr. old keeps taking it away and putting it elsewhere in the house so it will likely not get any use until he's a little older. But it's a good product, especially since it was on sale for $30. March 9, 2012
works great This was a gift. It arrived faster than expected and in great shape. My daughter loves the basket. It releaves the clutter on the stairs and looks good. March 7, 2012
Rattan Step Basket Love!! Excellent quality!! Much better than ones I've had in the past. Price was great too! March 2, 2012
great for clutter control it really helps us stay organized and looks good while storing the items needed to be returned or taken upstairs. February 25, 2012
Fits perfectly on my staircase I have been looking for this very specific item and I am so glad to have ordered this basket. It is just what I needed. It is a great item to leave on the stairs to place any items out of the way that the kids need to bring upstairs with them. This really helps to tidy up the bottom of the staircase and looks nice too. February 24, 2012
Functional and attractive! The pull out containers make this basket extremely functional, and it is attractive to blend with any decor. February 24, 2012
lovely I'm enjoying my basket very much. I have one thought to share that might be helpful to a reader. Because I have carpeting on my stairs, the basket does not sit completely flat. I have to be very careful as to how I put things in it. February 22, 2012
Very convenient The basket keeps items organized rather than allowing them to pile up at the foot of the staircase. It's also saved my banister from becoming a "catch all" for small items. February 22, 2012
Love it--keeps me organized! Ballards has been the only place that I have been able to locate this item. It helps keep the clutter off the steps while having a great appearance. When it was on sale, I knew it would fit into my New Years goals of decreasing clutter and increasing organization February 22, 2012
Love it! I have been wanting one of these since we moved into our new house. This basket is nice and deep on one end and I love the removable basket in the more shallow end. It is well made and looks very nice sitting on the steps....and it was on sale! February 17, 2012
Love-this is my second one! Awesome, useful, good looking basket for corralling all those little things that need to go upstairs. Well made,perfect size, lift out tray is such a bonus. I am buying my second one for our basement staircase because we love it so much. Price is great! February 16, 2012
Pleased with purchased Nice quality, sturdy construction. Nice additional to stars. It keeps any items headed for the Loft tidy and off the stairs. February 12, 2012
Great clutter buster! Well worth the price. Love the step basket! It's very sturdy, good looking, and best of all it helps corral all the clutter which before this seemed to congregate on a countertop waiting for someone to actually pick it up and find its proper place in the lower level of our home. Now we just grab the basket by the handles and take it with when we head downstairs, then scatter the contents to their homes. Great clutter buster! February 9, 2012
Excellent Was everything I expected and more. Great quality. My sister had seen mine (from another source) and wanted one for her house. She was overjoyed and would not put it on back staircase but insisted it go on her front staircase. Much nicer than the one I have. February 9, 2012
beautiful clutter control! I have admired this basket in the catalog for many years and finally ordered one for my steps. Instantly the stuff on the stairs is contained and looks great, too! Highly recommend! February 3, 2012
Poorly made. I was very disappointed with this basket, if I had not thrown away the box I would have sent it back! February 2, 2012
Love this! I bought this basket because I always have a stack of things waiting to go upstairs. This hides all of my stuff and is great looking! It is a great quality, unique item for a great price! Highly recommend! January 30, 2012
Not happy Not happy with it. Cheap looking for what I paid for it. Does not fit stairs well either...there are gaps. January 21, 2012
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Product:AB107-Rattan Step Basket
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