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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 105 reviewers.
Rated 5 out of 5 by rattan stair basket Large and roomy. Saves me so much time, as I am able to place items in basket vs running up and down stais all day. September 4, 2012
Rated 4 out of 5 by Rattan Step Basket Does Its Job I was not at all disappointed in the rattan step basket. It blends in well with the stain on my hardwood stairs and holds all of the little things that collect over the day that need to go upstairs. The inside basket lifts out and makes a great carrier that can be used to keep upstairs to go down. August 23, 2012
Rated 5 out of 5 by Clutter be gone! A friend said, "clutter is a decision delayed." Avoid the mess with this fabulous step basket to hold all things big and small before they make it upstairs. It's well made and fits the stairs perfectly. You won't be disappointed! August 11, 2012
Rated 5 out of 5 by Lift out mini basket is great! Been eyeing this basket up for some time--very handy for storing books/magazines and stowing small items to be carried upstairs. I used to just leve things on the steps to carry up, but this is a terrific way to hide them, while creating an extra place for my books/iPad/magazines. July 21, 2012
Rated 4 out of 5 by Good Quality Bought this right after we moved into a 2-story house and the kids' rooms were now upstairs. This basket is a pretty way to remind them to take stuff upstairs with them. July 13, 2012
Rated 1 out of 5 by Do not buy this basket! I ordered this basket and I was so disappointed when it arrived. The color is not like it looks in the picture. It is orange, and instead of looking like the rattan is stained, it looks like it is painted----unevenly----splattered in several places. The rattan was broken in a couple of places, and it looks very cheaply made. I called Ballard and they picked up the basket for return, and sent me another one to replace it. The second basket was even more orange in color, and the rattan was broken in even more places. Ballard was great as far as customer service was concerned, but this product is not up to Ballard standards. July 10, 2012
Rated 5 out of 5 by Rattan Step Basket Perfect for what I needed on stairs, had been looking for one for several years. Highly recommend! June 28, 2012
Rated 4 out of 5 by Very nice basket I bought this basket for my daughter's birthday. She has been very pleased with it and it does look very nice sitting on her stairs. June 7, 2012
Rated 4 out of 5 by rattan step basket basket is good sized and the little pull out basket is handy! the only comment i would have is that the rattan is slightly cheap looking but overall very nice and i haven't been able to find anything like this anywhere else! May 11, 2012
Rated 5 out of 5 by Great Basket I searched a lot of sites for a basket like this. None of them can match the quality and price. It fits perfectly on my steps and I love the different sized sections. Now, I don't have to make as many trips up and down all those steps. As a person with mobility issues it is a God send! April 13, 2012
Rated 4 out of 5 by Useful and well designed I like the design because it can accommodate large and small items. The removable basket is handy. On the down side, I would have liked a tighter, cleaner looking weave, more like what the store image shows. And for our application, a narrower basket would have been better, but we're making it work for us. Another suggestion: offer colors: at least one other that is light (tan or white). April 9, 2012
Rated 5 out of 5 by This product is just what I've been looking for in a step basket. I really love my step basket. I had hard time finding one that was sturdy and also a good price. I finally found it at Ballard's. It's very sturdy, holds up well and had a good price. It's sure to last a long time. Friends and relatives really like it, too! March 29, 2012
Rated 5 out of 5 by Handsome and Substantial Well made basket, strong lines, solid construction, pull-out tray is great. We live in Craftsman style home, so cutesy baskets and curved lines don't work well for us, this looks absolutely perfect. If I had another staircase, I would buy another one! March 29, 2012
Rated 5 out of 5 by Rattan Step Basket I was very pleased with the fast service upon ordering the step basket.....and I love it...much bigger than what I thought and the color goes perfectly with our rustic decor! March 26, 2012
Rated 4 out of 5 by Love it! I've always wanted one of these baskets for my stairs. I couldn't pass it up at this SALE price. Now, I don't have to make multiple trips to take items up. Just place small items in the insert and there you go! March 26, 2012
Rated 2 out of 5 by Does the job but could look nicer My husband purchased this because we always leave items on the steps that need to be brought upstairs. It fits our stairs fine and the basket is deep so it can hold a good amount. However, the color of the basket is not what I was expecting. It is a little orange and overall it looks cheaper than I would like. March 20, 2012
Rated 5 out of 5 by Love It--Just what I was looking for. The basket is perfect for my stairway. The smaller, divided inset basket allows me to store little items and items for different areas upstairs. It is easy to carry up and down, or I can take the entire basket when I have larger items. March 11, 2012
Rated 5 out of 5 by Love this basket It's high quality and so helpful for organization. March 11, 2012
Rated 4 out of 5 by Just what I was looking for! I wanted something to catch all of the stuff that needs to go upstairs. This was perfect. I love the removable basket if you just have a few small things. It looks great and even if everything STILL isn't making it up the stairs, it's contained and that's enough for me! March 9, 2012
Rated 5 out of 5 by Sturdy and attractive I spent two years looking at this basket. I would wait because I was usually ordering something I needed at the time and didn't want the added cost. Then one day I had to order it because IT WAS ON SALE! Thank you for finally allowing me to order my basket without guilt. It is so handy and looks so attractive. The compartments make it easy to sort small items like jewelry or toy parts without losing them in the larger section. March 9, 2012
Rated 5 out of 5 by Good, sturdy product Product arrived in good condition and was constructed well. The only thing I didn't care for was the smell of the rattan but it dissipates after sitting out for a while. I put it on my stairs for use but my 3-yr. old keeps taking it away and putting it elsewhere in the house so it will likely not get any use until he's a little older. But it's a good product, especially since it was on sale for $30. March 9, 2012
Rated 4 out of 5 by works great This was a gift. It arrived faster than expected and in great shape. My daughter loves the basket. It releaves the clutter on the stairs and looks good. March 7, 2012
Rated 5 out of 5 by Rattan Step Basket Love!! Excellent quality!! Much better than ones I've had in the past. Price was great too! March 2, 2012
Rated 5 out of 5 by great for clutter control it really helps us stay organized and looks good while storing the items needed to be returned or taken upstairs. February 25, 2012
Rated 5 out of 5 by Fits perfectly on my staircase I have been looking for this very specific item and I am so glad to have ordered this basket. It is just what I needed. It is a great item to leave on the stairs to place any items out of the way that the kids need to bring upstairs with them. This really helps to tidy up the bottom of the staircase and looks nice too. February 24, 2012
Rated 5 out of 5 by Functional and attractive! The pull out containers make this basket extremely functional, and it is attractive to blend with any decor. February 24, 2012
Rated 4 out of 5 by lovely I'm enjoying my basket very much. I have one thought to share that might be helpful to a reader. Because I have carpeting on my stairs, the basket does not sit completely flat. I have to be very careful as to how I put things in it. February 22, 2012
Rated 4 out of 5 by Very convenient The basket keeps items organized rather than allowing them to pile up at the foot of the staircase. It's also saved my banister from becoming a "catch all" for small items. February 22, 2012
Rated 5 out of 5 by Love it--keeps me organized! Ballards has been the only place that I have been able to locate this item. It helps keep the clutter off the steps while having a great appearance. When it was on sale, I knew it would fit into my New Years goals of decreasing clutter and increasing organization February 22, 2012
Rated 5 out of 5 by Love it! I have been wanting one of these since we moved into our new house. This basket is nice and deep on one end and I love the removable basket in the more shallow end. It is well made and looks very nice sitting on the steps....and it was on sale! February 17, 2012
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Product:AB107-Rattan Step Basket

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