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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Accessories
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Rattan Step Basket 4.2 5 87 87
Rattan Step Basket Does Its Job I was not at all disappointed in the rattan step basket. It blends in well with the stain on my hardwood stairs and holds all of the little things that collect over the day that need to go upstairs. The inside basket lifts out and makes a great carrier that can be used to keep upstairs to go down. August 23, 2012
Great Basket I searched a lot of sites for a basket like this. None of them can match the quality and price. It fits perfectly on my steps and I love the different sized sections. Now, I don't have to make as many trips up and down all those steps. As a person with mobility issues it is a God send! April 13, 2012
Lift out mini basket is great! Been eyeing this basket up for some time--very handy for storing books/magazines and stowing small items to be carried upstairs. I used to just leve things on the steps to carry up, but this is a terrific way to hide them, while creating an extra place for my books/iPad/magazines. July 21, 2012
This product is not only beautiful but practical. I gave this to my daughter as a Christmas gift. I didn't realize that it was something she had seen in your catalog and liked. She has 4 children and there is always something on her stairs waiting to go up or down. It is beautiful in her home and a very practical item as well. January 4, 2012
Well made! This basket fits perfectly in our new home and we use it ten times a day. The back (shallow) portion has four compartments and whatever I put in them goes upstairs and the larger bottom portion is where I put things that are going outside in the car. Horray, so organized I am. June 8, 2011
Just what I was looking for! I wanted something to catch all of the stuff that needs to go upstairs. This was perfect. I love the removable basket if you just have a few small things. It looks great and even if everything STILL isn't making it up the stairs, it's contained and that's enough for me! March 9, 2012
Love it--keeps me organized! Ballards has been the only place that I have been able to locate this item. It helps keep the clutter off the steps while having a great appearance. When it was on sale, I knew it would fit into my New Years goals of decreasing clutter and increasing organization February 22, 2012
Perfect fit. I read the mixed reviews about the step basket and wasn't sure if I should order it. But I couldn't find anything else similar so I did. I love the basket! It fits perfectly on the stairs and now my stairs are not cluttered. I only wish I had ordered it sooner! December 13, 2012
This product is just what I've been looking for in a step basket. I really love my step basket. I had hard time finding one that was sturdy and also a good price. I finally found it at Ballard's. It's very sturdy, holds up well and had a good price. It's sure to last a long time. Friends and relatives really like it, too! March 29, 2012
Just what we needed! This wonderful, sturdy basket sits on the bottom steps that lead to second floor of our carriage house on Lake Michigan. It is where we put car keys, sun glasses, sun tan lotion and even coffee cups. We love it and don't know how we ever lived without it. October 6, 2011
Fits nicely on staircase Quite pleased with it, the design and practicalities. Nice quality rattan and many compartments. Overall I like Ballard's product line, all the things I have purchased from them are fine unlike many other firms who over charge and have cheap merchandise. March 16, 2011
Love-this is my second one! Awesome, useful, good looking basket for corralling all those little things that need to go upstairs. Well made,perfect size, lift out tray is such a bonus. I am buying my second one for our basement staircase because we love it so much. Price is great! February 16, 2012
Handsome and Substantial Well made basket, strong lines, solid construction, pull-out tray is great. We live in Craftsman style home, so cutesy baskets and curved lines don't work well for us, this looks absolutely perfect. If I had another staircase, I would buy another one! March 29, 2012
Love it! I have been wanting one of these since we moved into our new house. This basket is nice and deep on one end and I love the removable basket in the more shallow end. It is well made and looks very nice sitting on the steps....and it was on sale! February 17, 2012
Perfect organizer for small entry space. We are using this step basket inside our side entry, which is really just a small landing with stairs leading up to the kitchen. It's perfect for corralling our toddler's shoes, gloves, mail, etc. Looks great and has held up well so far. March 21, 2011
Love It--Just what I was looking for. The basket is perfect for my stairway. The smaller, divided inset basket allows me to store little items and items for different areas upstairs. It is easy to carry up and down, or I can take the entire basket when I have larger items. March 11, 2012
My sister loves it! I bought this for my sister as a Christmas gift. She had been looking for a stair basket for a while and could not find one she was pleased with. I seen this one and it had met all the requirements she was looking for. She loves it! March 17, 2011
Clutter be gone! A friend said, "clutter is a decision delayed." Avoid the mess with this fabulous step basket to hold all things big and small before they make it upstairs. It's well made and fits the stairs perfectly. You won't be disappointed! August 11, 2012
rattan step basket basket is good sized and the little pull out basket is handy! the only comment i would have is that the rattan is slightly cheap looking but overall very nice and i haven't been able to find anything like this anywhere else! May 11, 2012
A Welcomed Gift I gifted this Rattan Step Basket to my sister's family to replace a similar one that had become damaged. Not only was it welcomed. the additional removable rattan organizer insert added a whole new dimension of flexibility. December 26, 2011
Love it! I've always wanted one of these baskets for my stairs. I couldn't pass it up at this SALE price. Now, I don't have to make multiple trips to take items up. Just place small items in the insert and there you go! March 26, 2012
Great tables! I bought two of these tables to use as a coffee table. They were easy to assemble and look very much like pictured. The tables are super sturdy and look great in my newly decorated living room! October 8, 2012
Step Basket This is the very best step basket I have ever seen. It truly fits the step. It also has a small basket within the basket for smaller items that need to be taken upstairs. We love it! January 3, 2012
beautiful clutter control! I have admired this basket in the catalog for many years and finally ordered one for my steps. Instantly the stuff on the stairs is contained and looks great, too! Highly recommend! February 3, 2012
Great idea! Purchased this basket for my daughter's birthday. She said she uses it every day and loves it! It is very functional and with two young children helps with a little organization. March 21, 2013
Just what I needed this basket looks great and is very functional. It is perfect for storing large and smaller items until I am ready to bring them up the stairs. You won't be sorry-great product. May 28, 2011
Rattan Step Basket I was very pleased with the fast service upon ordering the step basket.....and I love it...much bigger than what I thought and the color goes perfectly with our rustic decor! March 26, 2012
Very convenient The basket keeps items organized rather than allowing them to pile up at the foot of the staircase. It's also saved my banister from becoming a "catch all" for small items. February 22, 2012
Good Quality Bought this right after we moved into a 2-story house and the kids' rooms were now upstairs. This basket is a pretty way to remind them to take stuff upstairs with them. July 13, 2012
It functions the way I thought it would-- perfect fit, perfect look and great organizer. The product fits perfectly on the stairs, and looks like it was custom made. It keeps things tidy, while helping to get items "to their respective homes". October 21, 2012
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