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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rattan Step Basket 4.3 5 95 95
Poorly made. I was very disappointed with this basket, if I had not thrown away the box I would have sent it back! February 2, 2012
This basket is great for the stairs. This basket has kept me very organized. Its very durable & really good quality. Wish it had a handle to carry small insert basket. January 17, 2013
I love my Rattan Step Basket!! I love my Rattan Step basket is looks good & is very functional. My mother loved is so much I got her one for Christmas this year and she was thrilled!! January 11, 2013
Rattan Step Basket - Poor quality This picture does not speak a thousand words. The rattan is thin and brittle. The stain is obvious, detracting instead of enhancing. I would have promptly sent it back if I had not convinced my mother in PA to order this basket for my daughter in TN for Christmas. It was too inconvenient to return. Needless to say, it is not worth the price. I am very disappointed and would never recommend this product to anyone. December 7, 2012
Perfect fit. I read the mixed reviews about the step basket and wasn't sure if I should order it. But I couldn't find anything else similar so I did. I love the basket! It fits perfectly on the stairs and now my stairs are not cluttered. I only wish I had ordered it sooner! December 13, 2012
Great Quality! Looks just like it's pictured in catalog. Fits perfectly on my stairs. December 24, 2012
It functions the way I thought it would-- perfect fit, perfect look and great organizer. The product fits perfectly on the stairs, and looks like it was custom made. It keeps things tidy, while helping to get items "to their respective homes". October 21, 2012
Great tables! I bought two of these tables to use as a coffee table. They were easy to assemble and look very much like pictured. The tables are super sturdy and look great in my newly decorated living room! October 8, 2012
This is a sturdy product. I was impressed with the quality of the product. The basket is very pretty and it has helped to make our stairs a lot tidier. October 5, 2012
beautifully made The steps I save with my grandchildren's toys has added years to my life. (I hope) September 24, 2012
Rattan Step Basket Does Its Job I was not at all disappointed in the rattan step basket. It blends in well with the stain on my hardwood stairs and holds all of the little things that collect over the day that need to go upstairs. The inside basket lifts out and makes a great carrier that can be used to keep upstairs to go down. August 23, 2012
rattan stair basket Large and roomy. Saves me so much time, as I am able to place items in basket vs running up and down stais all day. September 4, 2012
Clutter be gone! A friend said, "clutter is a decision delayed." Avoid the mess with this fabulous step basket to hold all things big and small before they make it upstairs. It's well made and fits the stairs perfectly. You won't be disappointed! August 11, 2012
Lift out mini basket is great! Been eyeing this basket up for some time--very handy for storing books/magazines and stowing small items to be carried upstairs. I used to just leve things on the steps to carry up, but this is a terrific way to hide them, while creating an extra place for my books/iPad/magazines. July 21, 2012
Good Quality Bought this right after we moved into a 2-story house and the kids' rooms were now upstairs. This basket is a pretty way to remind them to take stuff upstairs with them. July 13, 2012
Rattan Step Basket Perfect for what I needed on stairs, had been looking for one for several years. Highly recommend! June 28, 2012
Useful and well designed I like the design because it can accommodate large and small items. The removable basket is handy. On the down side, I would have liked a tighter, cleaner looking weave, more like what the store image shows. And for our application, a narrower basket would have been better, but we're making it work for us. Another suggestion: offer colors: at least one other that is light (tan or white). April 9, 2012
Very nice basket I bought this basket for my daughter's birthday. She has been very pleased with it and it does look very nice sitting on her stairs. June 7, 2012
Sturdy and attractive I spent two years looking at this basket. I would wait because I was usually ordering something I needed at the time and didn't want the added cost. Then one day I had to order it because IT WAS ON SALE! Thank you for finally allowing me to order my basket without guilt. It is so handy and looks so attractive. The compartments make it easy to sort small items like jewelry or toy parts without losing them in the larger section. March 9, 2012
rattan step basket basket is good sized and the little pull out basket is handy! the only comment i would have is that the rattan is slightly cheap looking but overall very nice and i haven't been able to find anything like this anywhere else! May 11, 2012
Good, sturdy product Product arrived in good condition and was constructed well. The only thing I didn't care for was the smell of the rattan but it dissipates after sitting out for a while. I put it on my stairs for use but my 3-yr. old keeps taking it away and putting it elsewhere in the house so it will likely not get any use until he's a little older. But it's a good product, especially since it was on sale for $30. March 9, 2012
Great Basket I searched a lot of sites for a basket like this. None of them can match the quality and price. It fits perfectly on my steps and I love the different sized sections. Now, I don't have to make as many trips up and down all those steps. As a person with mobility issues it is a God send! April 13, 2012
Does the job but could look nicer My husband purchased this because we always leave items on the steps that need to be brought upstairs. It fits our stairs fine and the basket is deep so it can hold a good amount. However, the color of the basket is not what I was expecting. It is a little orange and overall it looks cheaper than I would like. March 20, 2012
Great clutter buster! Well worth the price. Love the step basket! It's very sturdy, good looking, and best of all it helps corral all the clutter which before this seemed to congregate on a countertop waiting for someone to actually pick it up and find its proper place in the lower level of our home. Now we just grab the basket by the handles and take it with when we head downstairs, then scatter the contents to their homes. Great clutter buster! February 9, 2012
This product is just what I've been looking for in a step basket. I really love my step basket. I had hard time finding one that was sturdy and also a good price. I finally found it at Ballard's. It's very sturdy, holds up well and had a good price. It's sure to last a long time. Friends and relatives really like it, too! March 29, 2012
Handsome and Substantial Well made basket, strong lines, solid construction, pull-out tray is great. We live in Craftsman style home, so cutesy baskets and curved lines don't work well for us, this looks absolutely perfect. If I had another staircase, I would buy another one! March 29, 2012
Fits perfectly on my staircase I have been looking for this very specific item and I am so glad to have ordered this basket. It is just what I needed. It is a great item to leave on the stairs to place any items out of the way that the kids need to bring upstairs with them. This really helps to tidy up the bottom of the staircase and looks nice too. February 24, 2012
Just what I was looking for! I wanted something to catch all of the stuff that needs to go upstairs. This was perfect. I love the removable basket if you just have a few small things. It looks great and even if everything STILL isn't making it up the stairs, it's contained and that's enough for me! March 9, 2012
Love it! I've always wanted one of these baskets for my stairs. I couldn't pass it up at this SALE price. Now, I don't have to make multiple trips to take items up. Just place small items in the insert and there you go! March 26, 2012
Love It--Just what I was looking for. The basket is perfect for my stairway. The smaller, divided inset basket allows me to store little items and items for different areas upstairs. It is easy to carry up and down, or I can take the entire basket when I have larger items. March 11, 2012
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