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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

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Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rattan Step Basket 4.3 5 96 96
This product was a little disappointing The size of this basket is quite large and I think if my stairs weren't as wide as they are, it would be in the way. Secondly, the basket looks cheaply made and there are spots where the color is scratched off, or never on. It is not worth the cost of the basket plus shipping. August 5, 2011
Poor Quality I ordered this basket as a Christmas gift for my daughter. However, when it arrived I was very disappointed with the quality so it was returned. The rattan is very thin and easily breakable. If you plan to use it for lightweight items such as mail, it will serve you well. The size is perfect and I like the small organizer basket that fits inside. It just needs to be made with sturdier material. December 15, 2011
Bad Quality The quality is very poor. There are holes in the basket and pieces of rattan sticking out that can snag items. The color is also not as pictured. It's more of a reddish-orange in person. This basket is NOT WORTH 50 dollars!! September 28, 2012
Cute -but not as sturdy as I expected. Upon receiving my step basket I immediately noticed the weave was thinner and weaker than I had expected, especially for the price. It also had a broken frame. In calling B.D. their customer service was great and they offered to refund me or send me a new one. I was very happy about the no-hastle. I opted for the refund because while it is cute it does not seem sturdy enough to meet my everyday needs on a busy staircase. On the upside the gentlemen told me to keep the basket and use it as best I could till it completely breaks. That was nice to not have to worry about sending it back. January 6, 2012
Excellent product I bought three of these baskets--two for me and one for my friend (as a Christmas gift). My friend was delighted with hers. I use mine all the time because I have three sets of stairs and things just collect. Now they end up where they belong! The little compartment baskets are the best part--no more small items rolling around or getting lost. The quality of weaving in some baskets can be poor, but not in these--they are tightly woven and I expect them to last a long time. The only improvement I can suggest is the addition of handles. I definitely recommend these baskets. There are some on the market that are cheaper, but you get what you pay for. March 16, 2011
Buying my second one now I bought this a few years ago to manage all our "dog supplies" (treats, brushes, dog walking bags, etc). I loved the basket so much, that when I decided I needed another one (for one place to put all the mail and not the five places it currently gets placed in the house) I decided this was the basket I had to come back to. The quality is great. The deep and shallow parts work well and keep us organized. July 6, 2011
Solves the problem The step basket has solved the cluttered stairs problem. Now we have an attractive and useful place to put all of the papers, bills, coupons, toys, etc that need to go upstairs on the next run. May 11, 2014
Well made Well made. Ample space. The color is a rich chestnut shade, the color pictured seems very accurate. Love that the smaller basket at the top pulls out. Great for any busy family to keep clutter to a minimum. August 19, 2013
Great! I use 2 of these as shoe baskets on my steps. Four kids means a lot of shoes! They are sturdy and nice looking. Just what I needed! August 21, 2013
Fits steps perfectly Overall product is as described and pictured in catalog and online. Better suited for light-weight items. August 18, 2013
This is a great tool for getting things up the stairs in my three story Condo!!! I love that at the end of the day, what's in the basket goes upstairs with me and I spend a few minutes putting it away. July 25, 2013
Makes life simple I love this stair basket. Without it, the bottom of my stairs looked like a complete mess b/c I wasn't going to make ten trips up just to put one thing away. Now, it's neat and organized, I take the basket up at night and bring it back down in the morning to start the process again. Genius. March 22, 2011
Help organizing to avoid stairway clutter My second rattan step basket-one for the stairway to the upstairs level and this one for the stairway to the basement July 6, 2011
Very disappointed in the quality. Unfortunately, I can't recommend this basket. It looks lovely in the photo, but the quality and appearance in person are very poor. The finish is uneven and too shiny, and the color is not at all as pictured. It is a reddish-orange color rather than the natural brown as shown in the photo. The weaving is loose and even broken in several places. I bought the basket intending to give it as a birthday gift, but had to return it. I expect better quality at discount chain stores. April 4, 2011
great iterm This basket is a quality item. Fits perfectly on our steps and looks very nice. Well made. January 18, 2014
Wife loves it! I purchased the Rattan Step Basket for my wife as one of her Christmas gifts. She LOVED it! Well built and lightweight, so you can load it up easily. It may be the most used gift of this year. January 8, 2014
Poor Quality I was surprised at the poor quality of this item. The Rattan was scratched in places and the woven parts were not secured and sticking up so that they would easily be caught on any item placed in the basket. I don't have time to exchange nor do I have faith in the process so I am stuck with it for a gift. Very disappointed and embarassed by this purchase. December 13, 2011
Excellent Was everything I expected and more. Great quality. My sister had seen mine (from another source) and wanted one for her house. She was overjoyed and would not put it on back staircase but insisted it go on her front staircase. Much nicer than the one I have. February 9, 2012
lovely I'm enjoying my basket very much. I have one thought to share that might be helpful to a reader. Because I have carpeting on my stairs, the basket does not sit completely flat. I have to be very careful as to how I put things in it. February 22, 2012
Love this! I bought this basket because I always have a stack of things waiting to go upstairs. This hides all of my stuff and is great looking! It is a great quality, unique item for a great price! Highly recommend! January 30, 2012
Not the best fit This basket is decent, but not perfect. It is a little big for my 1956 stairs, so I had to prop it on the bottom step rather than putting it where the landing turns (as I had originally planned). Measure carefully before you order. Otherwise, the basket is a nice quality and not too "country" November 21, 2011
Useful, well made basket My Step Basket is a life saver. I have two young children who are constantly bringing their little figures and playthings downstairs. I put everything in the basket and take it upstairs every once in awhile to clean it out and put things away. Helps control the clutter. It is strong and well made because of the metal frame. I had a cheaper made basket before that lost its shape. Love everything I buy from Ballard. March 16, 2011
Not happy Not happy with it. Cheap looking for what I paid for it. Does not fit stairs well either...there are gaps. January 21, 2012
Excellent Great product. Was exactly what I expected when it came and it is perfect. Exactly what I needed for my downstairs playroom/den. August 6, 2011
Excellent product! To my pleasant surprise, the rattan step basket fits at the bottom of my stairs perfectly! It is very lightweight, and is compartmentalized perfectly! It has been great being able to carry multiple items upstairs at once, and to have a place to put those items until time to take them upstairs. I love this product! August 16, 2013
Great for Organizing Although a bit pricey, this is a great basket to place on your stairs to organize the things that eventually need to go from downstairs to upstairs. June 24, 2013
Just what I wanted! I recently received by basket and just love it! My daughter purchased one, and after I saw hers, I just had to have one. It is so cute on my stairs, and holds items you need to take upstairs at the end of the day. I'm so glad I got one for myself. You won't be disappointed with this item! May 19, 2013
Great value I read another review that said this was orange, which made me really hesitant. It is a little orange but it has a great natural look to it. I shopped around other places and this was honestly the best price for a step basket that I could find, especially with this sharp of a look. I love it. I also didn't realize that the organizer portion comes out (even though it says so in the description). So really its 2 baskets, which makes it an ever better deal. So glad I bought it! April 18, 2013
Perfect stair organizer I had forever been frustrated by running up and down stairs putting things away or tripping over things in the staircase that I had planned to bring up the stairs on my next trip. This has helped organize those items and it has added a new decor element. Very sturdy. I didn't realize until it had arrived that the small basket actually is removable which is perfect for those smaller items. Highly recommend this product! April 24, 2013
Loved the small basket within a basket! The step basket was just what I was looking for. It blended well with oak finished trim on the stairs. The "extra" small inset basket was a great bonus. May 9, 2013
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Product:AB107-Rattan Step Basket