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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Provence Market Basket 4.7 5 167 167
Very stiff, like a tree branch. Market baskets should be somewhat flexible. I ordered two of these baskets based on the other reviews. Unfortunately I was not as happy with these baskets as other Ballard customers. The basket was very, very stiff. It snagged my sweater removing it from the box. I thought it would be smooth to the touch and flexible, however it is so stiff it will crack and chip off. It was not shipped securely. One of the baskets arrived damaged -- they need to tape the top and sides during shipping. Darn! I wanted to love these!!! May 23, 2012
Very substantial basket I was surprised by the size and thickness of this basket for the price! It looks great in my living room with a thick throw in it. May 15, 2012
Wonderfully attractive storage solution After reading some reviews, was afraid the dark wash would be too gray, but it's more of an "off-black" and combines perfectly with my new dark brown living room furniture. My ivory throws don't really match my new living room colors, so this basket is a perfect storage solution, keeping them close at hand without displaying them on the sofa. I've been pleased with everything I've ordered from Ballard throughout the years, but can say this basket is a really good value considering the size and attractive appearance. I'm ordering another one in the light color for the bedroom throws! May 6, 2012
Beautiful Basket I purchased the dark washed grey color and the color matches all my dark furniture. Love this basket, however it took a long time to receive it. April 26, 2012
LOVE IT! Exactly what I expected and really love this table. Fits perfectly where I needed it in my living room. Seems sturdy and of good construction. Color is beautiful. Really can't say enough good about it...for the price I couldn't find ANYTHING I liked any better, not even close. Only downside is the time it took to arrive. March 5, 2012
Beautiful, and useful, too! I ordered 2 of these baskets with a $50 gift certificate from Ballard - loved that! The baskets are huge and very functional. I use one to hold extra pillows in the living room, and one for my laundry basket. Very well-built. Love Ballard! February 2, 2012
Well made I was pleasantly surprised regarding the capacity of this basket. I use it to store at least three good-sized aghgans. And when winter is over, I can easily transport the basket and contents with its well located side handles. January 30, 2012
Provence Market Basket The basket was a pleasant surprise. Much larger than I expected. Very sturdy construction - Holds all my unfinished knitting/crocheting projects. Doesn't take up too much space, as it is very deep. Packed well and arrived quickly. January 28, 2012
Beautiful and Big! Very pleased with this purchase. Great looking BIG sturdy basket at a great price. Thanks Ballard! January 25, 2012
Perfection I love things that are beautiful and useful at the same time. This basket is stylish, lightweight, and holds its shape. It looks wonderful with a pile of throw blankets in it. Love it. January 21, 2012
Another winner Very nice large basket. Great price. Darker than I expected, but very nice January 14, 2012
Product exceeded my expectations. The market basket is a useful and decorative addition to my library. It holds a very large, fluffy throw and lends the perfect touch to my traditional/transitional room. I highly recommend this product. January 8, 2012
Commodious and Stylish I purchased the basket for my daughter’s home by the shore to hold magazines and other reading material. The size and shape hide everything while the color, charcoal, and weave adds an interesting touch to the room. It would make a great catch-all for the foyer as well. Shipped quickly, priced very well for the size. January 4, 2012
Provence Market Basket This is a beautiful basket. Lovely design that will fit well into any style of home. It is very sturdy and well-made. I use it all over the house, from holding blankets, to carrying things from upstairs to downstais (and visa versa). You will love this basket! January 4, 2012
Beautiful Very beautiful and sturdy. Have not seen a basket this size and this unique for a price like this anywhere! A must buy! I hope they continue to have it at this great price for next years Christmas presents! January 3, 2012
Very Versatile Great accent piece. This very large strong basket can hold a variety of items. Looks lovely filled with vintage linens as well as dried botanicals. I ordered the dark grey and although it was somewhat darker than expected I was very pleased with the purchase overall. January 1, 2012
Versatile basket I was looking for a large basket to hold our Euro pillows, and this fit the bill perfectly. It's very sturdy and well made. December 30, 2011
very useful while looking good This basket is a very nice design and large. It can hold pillows or whatever else you need it for. At the moment I am using mine to hold baking sheets, muffin pans, and large items that are hard to store away. It keeps them upright and neat in my pantry. December 21, 2011
Great Basket We are using this as a toy basket for our living room. The handles are perfect for little hands December 12, 2011
not worth the price I ordered the gray basket and the color is chipping off the basket. December 11, 2011
Exactly as described. This basket is very sturdy and large enough to hold the extra sofa pillows. December 10, 2011
Great basket! I ordered two of these, one in each color -- and love them! One is my new laundry basket (that can sit out and not be an eye sore). It's easy to carry and a nice size. The other holds fire wood. The gray coverage probably could be better -- but for fire wood, it's just fine. I'm back to order more! December 5, 2011
Great Buy I bought my first market basket this fall to put towels in at my mtn. house. It is very large and easily handles 4 towels and wash cloths with room to spare. I later bought two of the dark colored ones for toys in my basement rec room for my grandkids. They look great down there. However, the light colored basket seems a nicer quality for some reason so if I had it to do over, I would have bought all of them in the nuetral color. December 4, 2011
Lovely and Functional! I've been searching for a basket to store/display blankets and throws, and the Provence Market Basket was exactly the thing. I ordered the Dark Wash Gray, and it is a lovely, roomy and functional basket that looks amazing in my living space. I was surprised at the size - it is substantially large, and very versatile. I feel lucky to have found such a nice basket at a very reasonable price. December 1, 2011
The basket was much larger than I anticipated and more rigid than I expected, but over all I was very pleased with the product I really was very pleased with the quality of the product November 25, 2011
Beautiful I have a weakness for woven baskets, as one could easily see by looking around my home. This is a beautiful one. It's a bit larger than I expected, so I'm not using it for the intended purpose but enjoying it just the same. Be sure to check the dimensions on this one! November 23, 2011
Unique basket I love this basket. It's a good size to hold pillows or throws. Good value for the price. So glad I ordered it! November 19, 2011
Great Basket This basket exceeded my expectations. I bought it to store blankets in next to the couch and it fits perfect without stuffing the blankets in. It's a great touch to any room! November 17, 2011
Great Basket! I love baskets and always look for unusual shapes & sizes for my needs. This one worked perfect for my afghans and throws at the beach. Love It! November 12, 2011
Beautiful, practical and a sturdy basket I purchased three of the Provence Market Baskets to be used for storing various items in my home. The baskets have exceeded my expectations as they are quite large, very sturdy and have a lovely appearance. I am very happy with this purchase from Ballard Designs. November 8, 2011
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Product:AB139-Provence Market Baskets