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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Provence Market Basket 4.7 5 167 167
Beautiful Basket The provence market basket has a beautiful design. It's a large basket that can be used for a variety of purposes around the house. Mine is currently in the entryway. I'd love to have another one. July 17, 2011
well made, looks good Very attractive and well made accent piece. We are using it to hold magazines next to a favorite chair. August 8, 2011
Love the Provence Market Basket, it's exactly what I was looking for! The basket was larger than I expected, so that was nice, and it matches the seagrass chandelier shades I ordered earlier. July 21, 2011
I just love this basket!! This basket is just beautiful and so very well made. I am proud to have it in my home. Definitely worth waiting for. July 17, 2011
Just large enough! Looks great by guest bed to hold books or extra bedding. Think I'll need another for market shopping! July 18, 2011
Beutiful, big basket The basket is bigger than I pictured, but I love it! July 27, 2011
Great multipurpose product Very roomy, sturdy, attractive; better than expected. July 24, 2011
I love this basket. It is both beautiful and functional. This basket is very pretty and useful. I am using mine for laundry but keep it placed in my bathroom...it looks beautiful and is functional too. May 12, 2011
great style Basket was larger than I expected, even after looking at the measurements. Liked it even better than I thought I would when I ordered it. Very durable too. April 29, 2011
Love this basket This basket is great to hold my magazines. It's large enough to put many in there and looks great next to my chair. Blends in perfectly. April 27, 2011
Love this basket! I am using it in my bathroom to store towels. Functional and looks great! May 22, 2011
Nice large basket The basket is rustic looking and larger than I thought it would be. May 21, 2011
Its a Ballard's As always Ballard's items exceeds Excellents. This basket is no exception. May 1, 2011
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