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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Provence Market Basket 4.7 5 167 167
Beautiful Basket I purchased the dark washed grey color and the color matches all my dark furniture. Love this basket, however it took a long time to receive it. April 26, 2012
Lovely and Functional! I've been searching for a basket to store/display blankets and throws, and the Provence Market Basket was exactly the thing. I ordered the Dark Wash Gray, and it is a lovely, roomy and functional basket that looks amazing in my living space. I was surprised at the size - it is substantially large, and very versatile. I feel lucky to have found such a nice basket at a very reasonable price. December 1, 2011
Very Versatile Great accent piece. This very large strong basket can hold a variety of items. Looks lovely filled with vintage linens as well as dried botanicals. I ordered the dark grey and although it was somewhat darker than expected I was very pleased with the purchase overall. January 1, 2012
Provence Market Basket This is a beautiful basket. Lovely design that will fit well into any style of home. It is very sturdy and well-made. I use it all over the house, from holding blankets, to carrying things from upstairs to downstais (and visa versa). You will love this basket! January 4, 2012
Perfection I love things that are beautiful and useful at the same time. This basket is stylish, lightweight, and holds its shape. It looks wonderful with a pile of throw blankets in it. Love it. January 21, 2012
Huge..attractive..well made I use it for laundry and I really love how big it is. The handles are a good size and the basket is sturdy. I've been using it for a month and it seems fine. I prefer a natural basket to a plastic one. Eventually they both wear out, but the natural looks attractive and is better for the environment. This one should last for years. October 29, 2011
Great looking basket! I ordered 3 of these baskets to sit next to each other and they are the perfect size for hiding toys and giving a little visual interest to my living room. My only complaint is the nearly 4 months it took to have them shipped. I am glad I waited as they are one of my favorite design elements in the room now! November 3, 2011
Beautiful I have a weakness for woven baskets, as one could easily see by looking around my home. This is a beautiful one. It's a bit larger than I expected, so I'm not using it for the intended purpose but enjoying it just the same. Be sure to check the dimensions on this one! November 23, 2011
Beautiful and Big! Very pleased with this purchase. Great looking BIG sturdy basket at a great price. Thanks Ballard! January 25, 2012
Great basket, great price I ordered one of each color of this basket and had to wait a while to get them but they are well worth the wait. Very well made, big enough to hold whatever you may want but not too big to carry, and they look great! I'm very happy with my purchase.....especially since I got them on sale! October 31, 2011
Beautiful, practical and a sturdy basket I purchased three of the Provence Market Baskets to be used for storing various items in my home. The baskets have exceeded my expectations as they are quite large, very sturdy and have a lovely appearance. I am very happy with this purchase from Ballard Designs. November 8, 2011
Versatile basket I was looking for a large basket to hold our Euro pillows, and this fit the bill perfectly. It's very sturdy and well made. December 30, 2011
Another winner Very nice large basket. Great price. Darker than I expected, but very nice January 14, 2012
provence Market Basket Like the other customers wrote I could not believe how big this basket was and it is very beautiful and I couldn't be happier. I feel like I need to order another one as it can be useful for so many things. I filled it with magazines next to my recliner. October 31, 2011
I love this basket. I love this basket, it was well worth the wait! I've received many compliments on the style and quality. I'm using the basket in my family room to store pillows and a throw blanket, it gives the room a nice warm feeling! November 2, 2011
BETTER THAN THE COMPETITION (PB) WHAT AN AWESOME BASKET!!! WILL ORDER MORE, I USED IT TO PUT ALL OF MY HALLOWEEN TREATS IN IT FOR DISTRIBUTING THEM TO THE LITTLE ONES. IT LOOKED BEAUTIFUL NEXT TO MY DOOR!!! WILL BUY MORE FOR OTHER ROOMS!! November 4, 2011
Great Basket This basket exceeded my expectations. I bought it to store blankets in next to the couch and it fits perfect without stuffing the blankets in. It's a great touch to any room! November 17, 2011
Great Basket We are using this as a toy basket for our living room. The handles are perfect for little hands December 12, 2011
Lovely proportions and shape This basket is aesthetically pleasing. Its proportions are lovely, the handles feel right in the hands, the materials are substantial without being rigid or heavy. I bought it to use as a laundry basket and do wish it was just a tiny bit bigger to match the size of a load of laundry. Maybe I'll just have to have a second one! July 25, 2011
Exactly as described. This basket is very sturdy and large enough to hold the extra sofa pillows. December 10, 2011
Great Basket! I love baskets and always look for unusual shapes & sizes for my needs. This one worked perfect for my afghans and throws at the beach. Love It! November 12, 2011
Unique basket I love this basket. It's a good size to hold pillows or throws. Good value for the price. So glad I ordered it! November 19, 2011
Excellent!!! Love this so much I bought another one! I now have one on top of my washer and dryer ... they make absolutely awesome laundry baskets!! October 31, 2011
The basket was much larger than I anticipated and more rigid than I expected, but over all I was very pleased with the product I really was very pleased with the quality of the product November 25, 2011
What a basket! This basket is everything I needed. It arrived packaged with great care which I appreciated. It was perfect and large and is outstanding by my rattan reading chair. I use it specifically to store my 2 daily newspapers and they fit perfectly. Can't say enough. Very good choice. July 17, 2011
Great product! Great product. Well worth it and works in a bedroom, family room, anywhere. October 30, 2011
Well made basket-very attractive and looks great in Black. Well made basket-very attractive and looks great in Black. November 2, 2011
Well-made and beautiful This basket surpassed my expectations! Well-made and beautiful. October 29, 2011
Great shape and size. I love this basket. The size is great. I have it by my french doors. I put towels and lotions for the pool in it now and will use it for other things in the fall and winter. Good quality. I get many compliments. July 23, 2011
Love it! I bought this to put my firewood and fireplace gloves, paper, etc. in it. It looks great in my living room next to the fireplace. It holds a lot of wood, is very sturdy and the quality of the product is excellent. July 17, 2011
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