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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Provence Market Basket 4.7 5 167 167
Great Sturdy Basket! This basket is very versatile and easy to use. I use it for carrying my dirty laundry to the laundry room and back after it's been washed. It could just as easily be used for holding blankets or magazines. It's easy to carry and sturdy. Love it! July 21, 2012
nice looking This is an attractive large basket that is very useful for a wide variety of possible uses. The problem with the basket was that some of the strings which weave the actual natural material together were cut. The basket had a huge open seam in it. Rather than send it back, I just glued it back together. Luckily, the seagrass is a material that takes glue well, and the basket has held up well. June 13, 2012
Great size and structure I purchased light and dark baskets and like them both. Ample size for magazines and will be using one for laundry. Very pleased that it holds its shape. I did think it would be more flexible and bend more easily, but that fact that it doesn't does not change how I intend to use them. Theses are great baskets for the price June 30, 2012
Nice basket Well made product, muted black, nice size. I almost didn't purchase because some people said it didn't look as though it was made as well as the natural basket. But it is. I'm glad I didn't take their advise.Its just because its dyed. July 15, 2012
Nice style and sturdy Basket was affordable with a great look. We used in college house to hold sheets and blankets. Cute. August 4, 2012
very nice! I bought this as a registry gift. It's a big sturdy basket, meant to sit on the floor. It was so much nicer than it appears on the website. The dark wash is a great color. July 22, 2012
This basket has a soft look and is very sturdy. This is such a beautiful basket. I have it next to my loveseat with rolled up throw blankets. I ordered the dark color and my daughter purchased the lighter one. The sides have a very soft look, but they are sturdy enough to stand up straight while filled with my blankets or her kids toys. I would absolutely recommend this basket. June 11, 2012
Beautiful color and material This basket is sturdy and great for holding blankets, magazines, etc. July 26, 2012
Nice basket This is a nice basket that I plan to use for extra pillows/blankets in the family room. It was on back order for a very long time and was delayed a few times after that, so that was disappointing. Overall, it is a nice basket...maybe a little pricey for what it is but it looks nice. June 4, 2012
Good value This is a well-made basket, but a little more rustic looking than it appears in the photos (i.e., large weave and irregular in shape). It's also quite large, at least a third bigger than I expected. But I like it, and for the money it's a great value. June 11, 2012
Most Perfect Basket Ever! Most Perfect Basket Ever! I use it in my laundry room, it works great! Way prettyer then average plastic laundry basket! holds a large lode of clothes. :) June 29, 2012
Love it I thought this was too good of a price as I had been shopping for baskets to throw a few blankets in in our living room for awhile- I expected to get it and have it be much smaller than I thought but its perfect! Love it. I got the darker color and would definitley recommend. Great basket and great price! May 26, 2012
A really pretty storage option This black basket is now holding large books and looks so nice doing it. It's under a large side table and, as they say on the TV home makeover shows, "it adds interest". June 24, 2012
larger than i thought! i tried ordering this last year, but there was a backup.. i love the shape, look of this basket but did not read the dimensons and it is much larger than i thought...but not to worry, i have found the perfect place for it...how about some in a smaller size? :) May 31, 2012
Great, sturdy basket! I really like the sturdiness of this basket and the size. I am using it for backpacks, tennis racquets etc. It is big and has plenty of room for those types of items and looks like it will stand up to my kids throwing backbacks and whatnot in it. May 30, 2012
practical yet really good looking The basket is very handsome, right now it is holding some of my grandchildrens toys, what a chic way to do that! I like it so much I am going to order more. It is just the right size and is an attractive feature in our family room for sure. May 30, 2012
Great catchall This basket was much bigger than I expected in a good way! It's actually like another small piece of furniture. It has a great structure and is perfectly useful for holding anything you want to throw in it. Love it. June 5, 2012
Great sized basket I bought the Provence Market basket to hold throws in our bedroom sitting area. It not only holds 2 sherpa throws, but books and magazines and occasionally gets cleaned out to be a hiding place for my 3 year old! Its very well made and I love it! May 25, 2012
Beautiful! The basket is beautiful and well made. It has a prominent place at the end of the sofa and is perfect for books, magazines, or knitting projects. I love it. It did take a long time to arrive, but it was worth the wait. May 30, 2012
The Perfect Laundry Basket! This basket is very durable but flexible enough to carry a large load of laundry comfortable. A great basket at a reasonable price! June 15, 2012
Great basket I am so happy with this basket. I put throws in it in my den but it could be used for almost anything. It is a large size and the price was very good. I've seen baskets half this size for twice as much. Good quality. I'm very pleased. May 24, 2012
Perfect laundry basket This basket has everything I was looking for - style, size, and durability. It makes doing the laundry a little more enjoyable! June 14, 2012
LOVE THIS BASKET! I am using the maket basket for laundry. It is the perfect size and I like the look of it. Excellent quality for the price. June 14, 2012
Beautiful basket and great price! The basket is beautiful for a really great price! We put it in the study, filled it with wine corks and placed it under a wine glass rack next to our Ballard Design glass front bookcase we use for a bar...perfect!! May 26, 2012
LOVE IT!!!! Perfect size. Great color. Looks good everywhere. LOVE IT. June 14, 2012
Great basket! I use this basket for my folded laundry. It's sturdy, roomy and very stylish. June 8, 2012
great size for holding 2 king size pillows The basket is perfect for storing 2 king size pillows, standing vertically. This keeps them off the floor at night and clean. May 24, 2012
Very substantial basket I was surprised by the size and thickness of this basket for the price! It looks great in my living room with a thick throw in it. May 15, 2012
Love it! Love the quality look and feel of this basket. Anything but ordinary. May 26, 2012
Beautiful shape. Smooth, tight weave. Beautiful shape. Smooth, tight weave. Stiff, does not crush or collapse May 24, 2012
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